Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62406 Views
  • 16 replies
  • 37 likes
  • 62406 Views
  • 16 replies
  • 37 likes

Spotify 3 months for 99 cents

I joined up when I heard that add but was charged the full monthly price and just got charged again for 12.99$. What happened to 99 cents for 3 months??

  • Newbie
  • I joined up when I heard that add but was charged the full monthly price and just got charged again for 12.99$. What happened to 99 cents for 3 months??
  • kiirby6
  • Newbie
  • 1032 Views
  • 3 replies
  • 0 likes
  • 1032 Views
  • 3 replies
  • 0 likes

Spotify App is not working - Iphone4 with iOS 6.1.3

My Spotify app is not working, and I have premium. Havent worked for over a week! I have tried to change region, but it didnt work. The app won't even open? I have tried deleted and installing over and over again - but it still doesn't work! All my o...

  • Casual Listener
  • My Spotify app is not working, and I have premium. Havent worked for over a week! I have tried to change region, but it didnt work. The app won't even open? I have tried deleted and installing over a...
  • carllinho
  • Newbie
  • 1734 Views
  • 8 replies
  • 0 likes
  • 1734 Views
  • 8 replies
  • 0 likes

How to see album art in playlist

I have a ton of songs in my playlists. One nice thing that would help me organize is if I could see album art next to the song names...is there a setting I don't know about?

  • Casual Listener
  • I have a ton of songs in my playlists. One nice thing that would help me organize is if I could see album art next to the song names...is there a setting I don't know about?
  • hflaskos
  • Casual Listener
  • 501 Views
  • 2 replies
  • 0 likes
  • 501 Views
  • 2 replies
  • 0 likes

Solved!! How much storage usage 1.187 tracks on iPhone

I have 1.187 tracks in a list on my iPhone (extreme quality), it uses 11,7 Gb, about 10Mb for one song.It looks much too me, or is it normal?

  • Newbie
  • I have 1.187 tracks in a list on my iPhone (extreme quality), it uses 11,7 Gb, about 10Mb for one song. It looks much too me, or is it normal?
  • nunnnun
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Playlists have disappeared.

Hello So my playlists have gone, I didn't delete them. I have tried an app reinstall etc with no luck.

  • Newbie
  • Hello 🙂 So my playlists have gone, I didn't delete them. I have tried an app reinstall etc with no luck.
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Won't play certain songs on phone, but plays fine on Computer

I've had this problem before with some songs but found that removing and re-adding the song from another playlist has helped. But I've done it for this one several times and can't get it to play on my phone. https://open.spotify.com/track/4fVqQKbROkz...

  • Casual Listener
  • I've had this problem before with some songs but found that removing and re-adding the song from another playlist has helped. But I've done it for this one several times and can't get it to play on m...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Solved!! iPhone 5 - crash on startup

iPhone 5 with iOS 8 update. Spotify crashes on startup before app opens. Several attempts to reinstall app but same issue.

  • Casual Listener
  • iPhone 5 with iOS 8 update. Spotify crashes on startup before app opens. Several attempts to reinstall app but same issue.
  • GiGi20
  • Newbie
  • 9567 Views
  • 9 replies
  • 0 likes
  • 9567 Views
  • 9 replies
  • 0 likes

An easy way to favorite music and display music's favorite statues

Spotify has always been the wonderful music friend to me. However, I'm recently considering to transfer to Apple Music. It's not for For You, not for Beats 1, or "Apple Heart." It's for a simple function: Apple Music offers an easy way for me to favo...

  • Casual Listener
  • Spotify has always been the wonderful music friend to me. However, I'm recently considering to transfer to Apple Music. It's not for For You, not for Beats 1, or "Apple Heart." It's for a simple func...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Album Art Takes A Long Time To Load

This Started Happend To Me About a Month Ago.After Closing and Reopening The App, The Album Art Takes A Long Time To LoadBut When Im In Offline Mode, The Album Art Loads Instantly...Can Somebody Help?

  • Music Fan
  • This Started Happend To Me About a Month Ago. After Closing and Reopening The App, The Album Art Takes A Long Time To Load But When Im In Offline Mode, The Album Art Loads Instantly... Can Somebod...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Spotify free (3.7.0) crashes on iOS 7.1.2 as soon as I open the app

Hello!Since installing the newest update, I cannot open the Spotify app anymore. I use a free account on my iPhone 4 (iOS 7.1.2), and I have already tried restarting my iPhone and reinstalling the app, but neither worked. The app still crashes as soo...

  • Newbie
  • Hello! Since installing the newest update, I cannot open the Spotify app anymore. I use a free account on my iPhone 4 (iOS 7.1.2), and I have already tried restarting my iPhone and reinstalling th...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

spotify doesnt play songs on my iphone 5S but works on computer HELP!!!

Some days ago my spotify stopped playing up songs on my iphone 5s. i can log in to the app and see all my music as usual but when i hit the play button the song doesn't come on? It works fine on my mac but not on my phone. I have deleted the app two ...

  • Newbie
  • Some days ago my spotify stopped playing up songs on my iphone 5s. i can log in to the app and see all my music as usual but when i hit the play button the song doesn't come on?    It wor...
  • user-removed
  • Not applicable
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Spotify won't open

I have an iPhone. I updated my spotify app with the latest update and it won't open. I hit the app and it just goes back to the home screen

  • Newbie
  • I have an iPhone. I updated my spotify app with the latest update and it won't open. I hit the app and it just goes back to the home screen
  • Tamlam-nz
  • Newbie
  • 13106 Views
  • 9 replies
  • 13 likes
  • Other
  • 13106 Views
  • 9 replies
  • 13 likes

Solved!! Play music on more than one device at the same time

Hi, I've just upgraded to premium, currently in the 30 day trial period. I know you can have 3 devices registered to one account, but is there a way to play different music online on more than one device at the same time?? Thanks in advance Stacey

  • Casual Listener
  • Hi,    I've just upgraded to premium, currently in the 30 day trial period.   I know you can have 3 devices registered to one account, but is there a way to play different music on...
  • Gvivot
  • Newbie
  • 1277 Views
  • 2 replies
  • 0 likes
  • 1277 Views
  • 2 replies
  • 0 likes

Resume playing on different device

Hi! Since yesterday my Spotify dont function with iPad. I have tried to uninstall Spotify and installing it again but it doesent help. It works fine on my iPhone.

  • Newbie
  • Hi! Since yesterday my Spotify dont function with iPad. I have tried to uninstall Spotify and installing it again but it doesent help. It works fine on my iPhone. 
  • kbrooksc
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

No album artworks

Hi, I'm using iPhone6 with iOS 8.1 and Spotify ver. 1.9.0.2744, there has a problem that it doesn't show up the ablum artwork as shown in the screen shot below, what can I do to get rid of this or can it be fixed soon? Many thanks!

IMG_0176.PNG
  • Newbie
  • Hi,   I'm using iPhone6 with iOS 8.1 and Spotify ver. 1.9.0.2744, there has a problem that it doesn't show up the ablum artwork as shown in the screen shot below, what can I do to get rid of...
  • oxii
  • Newbie
  • 2071 Views
  • 8 replies
  • 4 likes
  • 2071 Views
  • 8 replies
  • 4 likes

[iOS][Music] Uninterrupted Music - MUST FIX

Spotify needs to fix this! Very often, when I open the Spotify app on my iPhone 6, I quickly go to a playlist and start playing music. When I get about 10 seconds into a song, the song stops and the app snaps to the track that I was listening to when...

  • Regular
  • Spotify needs to fix this!   Very often, when I open the Spotify app on my iPhone 6, I quickly go to a playlist and start playing music. When I get about 10 seconds into a song, the ...
  • 417 Views
  • 0 replies
  • 0 likes
  • iOS
    music
  • 417 Views
  • 0 replies
  • 0 likes

IOS storage

i'd like to know why there is no clear cache button in the app on ios like there is on android?to erase this cache the only way is dellete and re installing the app? thanksMauro

  • Visitor
  • i'd like to know why there is no clear cache button in the app on ios like there is on android? to erase this cache the only way is dellete and re installing the app?   thanks Mauro 
  • user-removed
  • Not applicable
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Spotify is playing songs in random

Hi everyone,When I play music from a playlist by clicking on the first song of the playlist, Spotify plays it and then plays a random song from that playlist.I DON'T click on random play green button on the top, I just click on the first song to play...

  • Casual Listener
  • Hi everyone, When I play music from a playlist by clicking on the first song of the playlist, Spotify plays it and then plays a random song from that playlist. I DON'T click on random play gree...
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Problem with syncing playlist on iPhone

for almost 3-4 weeks there has been a problem with syncing new track and playlists. I've tried with connecting my iPhone to WiFi aswell. Over 3G I've synced 10 songs over the last 3-4 weeks. i upgraded to the new version but still aint working. this ...

  • Casual Listener
  • for almost 3-4 weeks there has been a problem with syncing new track and playlists. I've tried with connecting my iPhone to WiFi aswell. Over 3G I've synced 10 songs over the last 3-4 weeks. i upgrad...
  • user22
  • Newbie
  • 1036 Views
  • 6 replies
  • 0 likes
  • 1036 Views
  • 6 replies
  • 0 likes

7 Day free trial not working

Okay, so the thing popped up on my phone, and when i try to activate the 7 day free trial, it keeps saying Oops! SOmething went wrong, please try again. FIX THIS!

  • Casual Listener
  •  Okay, so the thing popped up on my phone, and when i try to activate the 7 day free trial, it keeps saying Oops! SOmething went wrong, please try again. FIX THIS!
  • user-removed
  • Not applicable
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes