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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

38221 Views

41 replies

10 likes

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  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103725 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1355 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299517 Views

61 replies

16 likes

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  • 61 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126240 Views

19 replies

38 likes

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I purchased Spotify premium but it still says I'm on free

Hello, I purchased premium about a week ago with ITunes and it still isn't working. I did all the instructions Spotify gives, but still nothing works. I don't know what to do, please help.

Newbie

Hello,   I purchased premium about a week ago with ITunes and it still isn't working. I did all the instructions Spotify gives, but still nothing works. I don't know what to do, please help.&n...

453 Views

0 replies

0 likes

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Are video ads loaded over cellular or cached from the last time the device was on WiFi?

I don't mind the ads, but I would assume that video ads would consume a decent amount of data if loaded over cellular.

Casual Listener

I don't mind the ads, but I would assume that video ads would consume a decent amount of data if loaded over cellular.

TimA1

Newbie

779 Views

1 replies

0 likes

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  • 1 replies
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Payment

I have used my card to sign up for the premium of 12$ a month and it has been charging me double monthly in the last 3 months it has charged me 42$ over the limit I need to get that money back!!!

Newbie

I have used my card to sign up for the premium of 12$ a month and it has been charging me double monthly in the last 3 months it has charged me 42$ over the limit I need to get that money back!!!

MichaelW

Community Legend

427 Views

1 replies

0 likes

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  • 1 replies
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Weird spotify glitch ???

Recently my spotify app on my ipad has been acting super weird. Music won't play, my starred list only says 'loading', none of my playlists will appear. My friend let me use their account but that changed nothing. On my computer and phone everything ...

Casual Listener

Recently my spotify app on my ipad has been acting super weird. Music won't play, my starred list only says 'loading', none of my playlists will appear. My friend let me use their account but that ch...

Cmdrinkblot

Casual Listener

1327 Views

4 replies

0 likes

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Can't get Spotify to work on my vans Bluetooth

My phone shows the little pointing down arrow next to each song is grey and not green so won't play songs through my van Bluetooth but my iPhone is connected Help please

Newbie

My phone shows the little pointing down arrow next to each song is grey and not green so won't play songs through my van Bluetooth but my iPhone is connected Help please

414 Views

0 replies

0 likes

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Bought premium actavation fail

hi, I have recently subscribed to Spotify premium today and after I bought it it said "activation fail". I bought this though the mobile device and it still has not recognized my purchase. On the desktop it will recognize my purchase though. I have t...

Casual Listener

hi, I have recently subscribed to Spotify premium today and after I bought it it said "activation fail". I bought this though the mobile device and it still has not recognized my purchase. On the des...

444 Views

0 replies

0 likes

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Solved!! Cannot download Spotify app iPhone 6s

Hi,I recently purchased an iPhone 6s, backed up my old 5s via iCloud and successfully restored it on new iPhone. All the apps downloaded apart from Spotify, I have tried to delete it as the little app logo had been generated but it would keep telling...

Casual Listener

Hi, I recently purchased an iPhone 6s, backed up my old 5s via iCloud and successfully restored it on new iPhone. All the apps downloaded apart from Spotify, I have tried to delete it as the littl...

grxce_5sos

Casual Listener

19505 Views

18 replies

0 likes

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Nya appen fungerar inte.

Hej. Jag har preminum och använder spotify i min iphone, när jag uppdaterade till den nyaste uppdateringen så kan jag inte öppna appen och använda den, allt bara stängs ner. Det fungerar på datorn, jag vill gärn kunna lyssna i min mobil också. Vad sk...

Newbie

Hej. Jag har preminum och använder spotify i min iphone, när jag uppdaterade till den nyaste uppdateringen så kan jag inte öppna appen och använda den, allt bara stängs ner. Det fungerar på dato...

Proppen199802

Newbie

8143 Views

8 replies

3 likes

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Syncing with iPod Classic

I am trying to sync Spotify on my MacBook Pro to my iPod Classic via the iPod's USB cable. But Spotify won't recognize that the iPod is even there. I know I can only sync local files, that is ok that's all I want. I have synced this iPod with spotify...

Newbie

I am trying to sync Spotify on my MacBook Pro to my iPod Classic via the iPod's USB cable. But Spotify won't recognize that the iPod is even there. I know I can only sync local files, that is ok that...

823 Views

0 replies

0 likes

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Recently Played list contents disappeared

I noticed over the weekend -- at least twice -- that all the entries in my "recently played" list (the list of recnetly played playlists and albums in the "your library" view, below playlists, stations, songs, etc.) were gone. The list would repopula...

Music Fan

I noticed over the weekend -- at least twice -- that all the entries in my "recently played" list (the list of recnetly played playlists and albums in the "your library" view, below playlists, statio...

Larry-Person

Music Fan

1481 Views

4 replies

0 likes

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I bought premium but it still says free

I have tried all of the advice on the website and the Spotify solutions page but nothing works. Can you please help me. I have reinstalled the add, logged in and out, checked the name on the receipt. Everything.

Casual Listener

I have tried all of the advice on the website and the Spotify solutions page but nothing works. Can you please help me. I have reinstalled the add, logged in and out, checked the name on the receipt....

Daniel

Community Legend

763 Views

3 replies

0 likes

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Spotify stops playing

For about a month now my Spotify will stop in the middle of playing a song for no reason. It is happening on multiple devices. When I'm listening I have to hit play again about 3 times and it doesn't matter if it's offline or online and nobody else h...

Newbie

For about a month now my Spotify will stop in the middle of playing a song for no reason. It is happening on multiple devices. When I'm listening I have to hit play again about 3 times and it doesn't...

jean3601

Community Legend

823 Views

1 replies

0 likes

Music
streaming
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Cannot sign in

I can't get my account back on because it says that I already have an account with the email. So after that I clicked reset password, made a new one, followed the link, and clicked sign out of all devices. I get the pop up that I'm signed out and go ...

Newbie

I can't get my account back on because it says that I already have an account with the email. So after that I clicked reset password, made a new one, followed the link, and clicked sign out of all de...

jean3601

Community Legend

651 Views

1 replies

0 likes

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Playlist offline

I have premium but can not play my list offline.. Can you help me? Please call me?

Casual Listener

I have premium but can not play my list offline.. Can you help me? Please call me?

KjetilLinda

Casual Listener

406 Views

1 replies

0 likes

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  • 1 replies
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Unable to select song

Hi, so i downloaded spotify on both my ipad and iphone with the same account. On my ipad, i can easily select a song that i want to play, but on my iphone i can only shuffle play and can't choose a specific song that i want to play. Is there any way ...

Newbie

Hi, so i downloaded spotify on both my ipad and iphone with the same account. On my ipad, i can easily select a song that i want to play, but on my iphone i can only shuffle play and can't choose a s...

Daniel

Community Legend

480 Views

1 replies

0 likes

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  • 1 replies
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Adding Local Files to Spotify

Is this feature not available anymore???I've been using Spotify since 2011 and this was the feature that made me stay with them and not Rdio or any other music service that was coming out at the time. Fast forward to 2015 and it seems that this featu...

Newbie

Is this feature not available anymore??? I've been using Spotify since 2011 and this was the feature that made me stay with them and not Rdio or any other music service that was coming out at the ti...

738 Views

0 replies

1 likes

Loca Files
Music
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Can't see my playlist in iPhone6

After accepting the last conditions, I can no longer see my playlist under "my music" in my iPhone.I've tried to synchronize it again with my MacBook, but nothing Please, any idea?

Casual Listener

After accepting the last conditions, I can no longer see my playlist under "my music" in my iPhone. I've tried to synchronize it again with my MacBook, but nothing 😞 Please, any idea?

497 Views

0 replies

0 likes

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How to tell where Spotify is storing songs

Just got Spotify and am trying Premium. I have a HTC M8 running Lollipop and I have a 64GB SD card. I've read that upon installation, Spotify will determine the optimal storage location for files that are available for offline playback. This leads me...

Newbie

Just got Spotify and am trying Premium. I have a HTC M8 running Lollipop and I have a 64GB SD card. I've read that upon installation, Spotify will determine the optimal storage location for files tha...

577 Views

0 replies

1 likes

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spotify music could not be downloaded at this time? Iphone 6S

I have recently purchased the iphone 6s and have had no issues downloading any other apps other than spotify it reads an error of 'Spotify music could not be downloaded at this time'? can anyone assist?

Newbie

I have recently purchased the iphone 6s and have had no issues downloading any other apps other than spotify it reads an error of 'Spotify music could not be downloaded at this time'? can anyone assi...

1084 Views

0 replies

0 likes

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