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Plan

Premium

Country

Germany

Device

iPhone 6s

Operating System

iOS 12.1

 

My Question or Issue

 

Reply
3 Replies

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

I tried restarting my phone a few times, and uninstalled Spotify two times as well. 

The Spotify version is 8.4.77.1041 and the system is iOS 12.1.1 

 

Hey @heartlessdios,

 

Do you get any error messages?

By the way, iOS 12.1.1 is on a Beta stage, I'd recommend using the official version, iOS 12.1

 

Let me know how it goes 🙂

 

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