Volume cannot be controlled at all on iOS app or desktop app

[wickerlark]

Plan

Premium

Country

America

Device

iPhone 12 Pro Max

Operating System

iOS 15.1.1

Spotify App Version

8.6.84.1353

My Question or Issue

After disconnecting from a Sonos wifi speaker, the Spotify app never adjusts the volume. Pressing the volume buttons adjusts my phone's volume but does not change Spotify's volume. Using the volume slider within the app also does not work. The volume seems to also randomly change when I take my Airpod Pros out of my ears briefly and put them back in.

I was able to briefly get the volume to work by restarting my phone, but this only worked once, and I have not been able to regain control of my volume on the Spotify app since. This has been occurring for about 3 days.

If I open the desktop app (Windows 10) the volume slider is greyed out and no slider bubble appears. Changing the volume with my keyboard does not do anything, either.

Thankfully my music isn't incredibly loud or quiet, so it seems to have gotten stuck at a decent volume for now, but I would like to, at some point, change the volume again.

[Elena]

Hey hey @wickerlark!

Thanks for reaching out. This sounds a bit odd and we'll do our best to help you out here.

Does this behavior only occur right after you've disconnected from your Sonos, or from Connect, or just in general?

Can you let us know if you've already tried to log out > restart your device > log back in 2 times - this should force a sync between your account and the device? It's also a good idea to clear your cache on your iPhone to remove any old files that might be causing issues.

If that doesn't do it for you, we'll need to know if this happens on the web player or on desktop when playback is active only on it (meaning not using Connect).

Keep us in the loop here.