Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27615 Views
  • 13 replies
  • 33 likes
  • 27615 Views
  • 13 replies
  • 33 likes

App crashes playing song previews

When playing certain song previews (the little 30 second thing to be clear) the entire app crashes. It only happens with certain songs (for me I’ve noticed it does it with daywalker, Merry Go-Round of Life covered by the Nuvo Orchestra, etc..). Some ...

  • Newbie
  • When playing certain song previews (the little 30 second thing to be clear) the entire app crashes. It only happens with certain songs (for me I’ve noticed it does it with daywalker, Merry Go-Round o...
  • Loxer
  • Community Legend
  • 417 Views
  • 1 replies
  • 3 likes
  • 417 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotify keeps deleting my playlist name and followers are going down

PlanPremiumCountryPhilippinesOperating System(iOS 14.4.1) My Question or IssueI have a throwback playlist with more than 770+ followers on Spotify. A few weeks ago, the playlist name and picture disappeared. I thought that the reason was related to t...

  • Visitor
  • Plan Premium Country Philippines Operating System (iOS 14.4.1)   My Question or Issue I have a throwback playlist with more than  770+ followers on Spotify. A few weeks ago, the pla...
  • Mihail
  • Spotify Legend
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play local music files not on Spotify

I’m sure this has been asked a thousand times, but the Community is not easily navigated. I’m brand new to Spotify after trying just about every other music streaming service out there. It seems great except that I can’t listen to Garth Brooks (the b...

  • Casual Listener
  • I’m sure this has been asked a thousand times, but the Community is not easily navigated.  I’m brand new to Spotify after trying just about every other music streaming service out there.  I...
  • AeroZ
  • Composer
  • 634 Views
  • 4 replies
  • 0 likes
  • 634 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify crashes while playing song

I have an iphone x (IOS 14) when i play a song and i turn my phone off the song randomly stops playing and when I go back to play it, Spotify is crashed it restarts itself. It has been doing this forever please help

  • Casual Listener
  • I have an iphone x (IOS 14) when i play a song and i turn my phone off the song randomly stops playing and when I go back to play it, Spotify is crashed it restarts itself. It has been doing this for...
  • Novy
  • Moderator
  • 540 Views
  • 5 replies
  • 0 likes
  • 540 Views
  • 5 replies
  • 0 likes

Can't login to my account using iPad web player

When I go to Spotify.com on my iPad, there's an option to login, but it takes me here: https://www.spotify.com/us/account/overview/. I can't reach my library, etc. Unfortunately the iPad is too old to download the app. Is web player login on an iPad ...

  • Regular
  • When I go to Spotify.com on my iPad, there's an option to login, but it takes me here: https://www.spotify.com/us/account/overview/.  I can't reach my library, etc. Unfortunately the iPad i...
  • Billy-J
  • Spotify Star
  • 602 Views
  • 5 replies
  • 0 likes
  • 602 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify using mobile data even when cellular data turned off

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 12.4 My Question or IssueSince updating the app last week, Spotify has started to use my mobile data to stream songs and podcasts even when they’re downloaded. This occurs when I am not on a w...

  • Newbie
  • Plan Premium Country Canada Device iPhone 8 Operating System iOS 12.4   My Question or Issue Since updating the app last week, Spotify has started to use my mobile data to stream songs...
  • Jeremy
  • Spotify Legend
  • 39174 Views
  • 51 replies
  • 10 likes
  • 39174 Views
  • 51 replies
  • 10 likes

Spotify stuck on Premium Advertisement

PlanFreeCountrySouth KoreaDevice(iPad Air, iPhone 11 ProOperating System(iPad iOS 14.4.1, iPhone iOS 14.4.2) My Question or IssueSpotify stopped playing music and only shows offers for Spotify Premium on both my iPhone and iPad. Deleting and reinstal...

  • Visitor
  •   Plan Free Country South Korea Device (iPad Air, iPhone 11 Pro Operating System (iPad iOS 14.4.1, iPhone iOS 14.4.2)   My Question or Issue Spotify stopped playing music and onl...
  • Hubo
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Low volume when casting from spotify app

PlanPremiumCountrynetherlands DeviceIphone 12Operating SystemIOS14.4.2 My Question or IssueI still have this problem of low volume when casting spotify to smartspaker after the following actions:- clean reinstall of the spotify- factory reset of the ...

  • Newbie
  • Plan Premium Country netherlands   Device Iphone 12 Operating System IOS14.4.2   My Question or Issue I still have this problem of low volume when casting spotify to smartspaker ...
  • 374 Views
  • 0 replies
  • 4 likes
  • 374 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution Disable Shuffle by default on new album view

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 13 My Question or IssueI like the new UI update, but hate that the play button for albums defaults to shuffle play, as seen below. I don't want to shuffle albums, pretty much ever. I would also a...

Glitched_0-1582981814078.png
  • Regular
  • Plan Premium Country USA Device iPhone X Operating System iOS 13   My Question or Issue I like the new UI update, but hate that the play button for albums defaults to shuffle play, as ...
  • PrinceBlucher
  • Casual Listener
  • 92673 Views
  • 64 replies
  • 76 likes
  • 92673 Views
  • 64 replies
  • 76 likes

Superuser Contribution JRE video on mobile

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Novy
  • Moderator
  • 2710 Views
  • 12 replies
  • 9 likes
  • 2710 Views
  • 12 replies
  • 9 likes

Superuser Contribution I can’t see lyrics

PlanPremium CountryArgentina DeviceIPhone 8 Plus Operating SystemiOS 14.1.4 My Question or IssueI don’t have the lyrics only in my phone and I have never seen it. I tried to remove app and download again several times. My operating system’s phone is ...

  • Newbie
  • Plan Premium  Country Argentina  Device IPhone 8 Plus  Operating System iOS 14.1.4   My Question or Issue I don’t have the lyrics only in my phone and I have never seen ...
  • Alex
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Settings - Audio Quality - can't change Streaming settings

FamilyPremiumUSA Device(iPad Pro 11-inch)Operating System(iOS 14.3)latest version of Spotify app My Question or IssueWhen I go to Settings in the app on my iPad, I cannot change any of the Streaming settings, they are greyed-out. I am listening on th...

  • Visitor
  • Family Premium USA   Device (iPad Pro 11-inch) Operating System (iOS 14.3) latest version of Spotify app   My Question or Issue When I go to Settings in the app on my iPad,&...
  • beatrice05
  • Newbie
  • 12510 Views
  • 8 replies
  • 0 likes
  • 12510 Views
  • 8 replies
  • 0 likes

Superuser Contribution CarPlay music playing as phone call

When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is the only app that does this. When I use other audio ap...

  • Regular
  • When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is the...
  • CarlosE
  • Moderator
  • 5094 Views
  • 6 replies
  • 1 likes
  • Carplay
    Connect
    phone
    quality
  • 5094 Views
  • 6 replies
  • 1 likes

Superuser Contribution Last song in my queue disappears

My Question or Issuewhen I add songs or even one song to my queue on my sporty app the last one in the queue just disappears so I can’t see it or move it. It will still play if I press skip but it won’t show up unless I add yet another song to the qu...

  • Visitor
  • My Question or Issue when I add songs or even one song to my queue on my sporty app the last one in the queue just disappears so I can’t see it or move it. It will still play if I press skip but it ...
  • dcttn
  • Casual Listener
  • 838 Views
  • 10 replies
  • 1 likes
  • 838 Views
  • 10 replies
  • 1 likes

Superuser Contribution Queued music crashes Spotify

PlanPremiumCountryUSADeviceiPhone 12 MiniOperating SystemiOS 14 My Question or IssueJust recently bought a new device and am still encountering this issue: when I queue up music on iOS, it will stop Spotify altogether once it reaches that song, forci...

  • Regular
  • Plan Premium Country USA Device iPhone 12 Mini Operating System iOS 14   My Question or Issue Just recently bought a new device and am still encountering this issue: when I queue up mu...
  • Jeremy
  • Spotify Legend
  • 2785 Views
  • 24 replies
  • 3 likes
  • 2785 Views
  • 24 replies
  • 3 likes

Superuser Contribution Music stopping randomly when listening offline on iPod

Similar issue. I listen to my music offline. Between a hour and 2 hours of listening the song will stop. I then have to load Spotify up again find the song which as mentioned has restarted. Then the next song will be the start of a random album on my...

  • Regular
  • Similar issue.   I listen to my music offline. Between a hour and 2 hours of listening the song will stop.   I then have to load Spotify up again find the song which as mentioned ha...
  • Jeremy
  • Spotify Legend
  • 310 Views
  • 5 replies
  • 0 likes
  • 310 Views
  • 5 replies
  • 0 likes

CarPlay Audio quality is forced to low - why?

PlanPremiumDeviceiPhone 12Operating SystemiOS 14 My Question or IssueWhen I listen to Spotify in my BMW on CarPlay I noticed that the audio quality setting is overwritten to low, and it's is impossible to change back to Very High, which I normally us...

  • Newbie
  • Plan Premium Device iPhone 12 Operating System iOS 14   My Question or Issue When I listen to Spotify in my BMW on CarPlay I noticed that the audio quality setting is overwritten to low,...
  • user-removed
  • Not applicable
  • 1973 Views
  • 1 replies
  • 0 likes
  • Carplay
  • 1973 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added Song Disappears

PremiumUS Device(iPhone 7)Operating System(iOS 14.1) I've always been able to reshuffle songs to different playlists while offline. Recently, however, I'm noticing that whatever reshuffling I did was not registered. Now I've lost some cool songs I've...

  • Newbie
  • Premium US   Device (iPhone 7) Operating System (iOS 14.1)   I've always been able to reshuffle songs to different playlists while offline. Recently, however, I'm noticing that what...
  • Ivan
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • Playlists
    songs
  • 390 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Searching and trying to play a song in my playlists when connected to Amazon Echo Show 5

PlanPremiumCountryUKDeviceiPhone XS Max Operating SystemiOS 14.2 My Question or Issue After searching for a song in my playlists, when connected to my Amazon echo devices using the “Listening On” feature, if and when I try to select that song to play...

  • Regular
  • Plan Premium Country UK Device iPhone XS Max  Operating System iOS 14.2   My Question or Issue   After searching for a song in my playlists, when connected to my Amazon echo...
  • Jeremy
  • Spotify Legend
  • 1593 Views
  • 23 replies
  • 0 likes
  • 1593 Views
  • 23 replies
  • 0 likes

Superuser Contribution Spotify freezing when connecting to Airpods

Hi all,I recently purchased some Airpods, and have run into some trouble when using them with Spotify. Whenever I start Spotify and connect the Airpods (taking them out the case) the App freezes for up to 10 seconds and I cannot play any music and ha...

  • Casual Listener
  •   Hi all, I recently purchased some Airpods, and have run into some trouble when using them with Spotify. Whenever I start Spotify and connect the Airpods (taking them out the case) the App fr...
  • BruceSangster
  • Casual Listener
  • 33120 Views
  • 9 replies
  • 3 likes
  • 33120 Views
  • 9 replies
  • 3 likes