Music Becoming Unplayable in Offline Mode

[MikeH1983]

Plan

Premium Family

Country

UK

Device

iPhone 12

Operating System

iOS 15.3.1

My Question or Issue

Hi guys,

I’m having an issue with downloaded content becoming unplayable in offline mode, and was hoping somebody here might have some suggestions as to how I might go about resolving the problem.

The problem occurs a few days after going offline, and while I’m still in offline mode. Albums and Playlists will show as downloaded in my

library, with the tick in a green circle present, but when I open them, the songs are greyed out and unplayable. This seems to happen bit by bit, with big chunks of my 30GB library becoming unplayable every time I open the app, until I’m left with nothing.

I’ve tried updating to the latest version of Spotify through the App Store, and I’ve also tried offloading the app and re-download it, but this doesn’t seem to help. The only thing that seems to work is going back online, and allowing Spotify to re-download or re-authorise the songs to allow me to play them. The one solution I haven’t tried is deleting everything and doing a complete fresh install, as I just don’t have the internet connection to allow me to do that, as I work on ships, at sea with a wifi connection that can’t support downloading or streaming ,as it just doesn’t have the bandwidth to do it.

I’m fortunate where I am right now, as we’re anchored close to shore for the time being, so I can get onto the internet through roaming, but this could change at any time, and if we go deep sea with this issue still unresolved, then I don’t have music.

I’ve been a Spotify subscriber since 2014, and haven’t had an issue in all these years, so I can’t really understand why this is happening all of a sudden, but this could be a real deal breaker for me, therefore I’d appreciate any and all suggestions as to how I might get around this.

Thanks, Mike

[Alex]

Hey @MikeH1983,

Thanks for reaching out about this in the Community!

We are aware of this issue and our team is currently looking into it. Head over to this Ongoing Issue thread and add the requested information as a comment. Don't forget to +Vote and subscribe to the thread in order to stay up to date with any developments.

Hope this helps. Don't hesitate to reach out again if you have more questions.