Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36799 Views
  • 15 replies
  • 36 likes
  • 36799 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify on Apple Watch 6 Cellular NOT working with Power Beats Pro

iPhone XiOS 14.5.1Apple Watch 6 CellularWatch OS 7.3.3Spotify Premium UK I bought an Apple Watch back in Sept 2020 to stream Spotify to my bluetooth headphone without my phone while at the gym. I started going to the gym on 12th April and the watch a...

  • Casual Listener
  • iPhone X iOS 14.5.1 Apple Watch 6 Cellular Watch OS 7.3.3 Spotify Premium UK   I bought an Apple Watch back in Sept 2020 to stream Spotify to my bluetooth headphone without my phone while ...
  • Alex
  • Spotify Legend
  • 1607 Views
  • 7 replies
  • 3 likes
  • 1607 Views
  • 7 replies
  • 3 likes

Superuser Contribution Local Files ONLY won’t sync to iPhone

PlanPremiumCountryUSA DeviceIPhone XR, 2020 iPad Pro 11 inch, 2020 MacBook Air Operating SystemiOS 10 14.6 (latest for all devices) My Question or IssueI'm having issues syncing my files to my iPhone. I have tried EVERYTHING I’ve seen mentioned to no...

  • Casual Listener
  • Plan Premium Country USA   Device IPhone XR, 2020 iPad Pro 11 inch, 2020 MacBook Air  Operating System iOS 10 14.6 (latest for all devices)   My Question or Issue I'm having...
  • Mario
  • Spotify Legend
  • 923 Views
  • 1 replies
  • 0 likes
  • 923 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I stop Spotify from automatically reading the next podcast episode?

PlanPremiumCountryFranceDeviceiPhone 8Operating SystemiOS 14.5.1 My Question or IssueWhen I listen to podcasts on the Spotify app, at the end of each episode, the next one (or the previous one, depending on the way they are organised) starts to play ...

  • Visitor
  • Plan Premium Country France Device iPhone 8 Operating System iOS 14.5.1   My Question or Issue When I listen to podcasts on the Spotify app, at the end of each episode, the next one (o...
  • Eni
  • Moderator
  • 3077 Views
  • 1 replies
  • 1 likes
  • 3077 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Apple Watch Offline Support

I have been a Spotify premium subscriber for the most of ten years. However I’ve decided to make the switch to Apple Music- not because I think it is a better platform- purely because Spotify continue to ignore the demand for offline playback on the ...

  • Visitor
  • I have been a Spotify premium subscriber for the most of ten years. However I’ve decided to make the switch to Apple Music- not because I think it is a better platform- purely because Spotify continu...
  • Novy
  • Moderator
  • 1520 Views
  • 6 replies
  • 1 likes
  • 1520 Views
  • 6 replies
  • 1 likes

Superuser Contribution “Your Top Shows” Displays podcasts I only listened to a few minutes and never went back?

PlanPremiumCountryAustraliaDeviceiPhone 7Operating SystemiOS 14.6 My Question or IssueOn the home page of Spotify it has a section called “Your Top Shows” the problem is it keeps listing a podcast I don’t even like just because I tried it for a coupl...

  • Casual Listener
  • Plan Premium Country Australia Device iPhone 7 Operating System iOS 14.6   My Question or Issue On the home page of Spotify it has a section called “Your Top Shows” the problem is it k...
  • Alex
  • Spotify Legend
  • 816 Views
  • 1 replies
  • 4 likes
  • 816 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution New router - Spotify Connect doesn’t work on any speakers

PlanFree/PremiumCountrySwedenDeviceIphone 11Operating SystemIOS 14.5.1 My Question or IssueHi, I recently bought a new router, Asus AX CT8, and after that Spotify connect doesnt work. I can see the devices but the app wont connect to them. Do I have ...

  • Newbie
  • Plan Free/Premium Country Sweden Device Iphone 11 Operating System IOS 14.5.1   My Question or Issue Hi,   I recently bought a new router, Asus AX CT8, and after that Spotify co...
  • Mihail
  • Spotify Legend
  • 1521 Views
  • 1 replies
  • 0 likes
  • 1521 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS app crashing frequently after update

So I actually don't mind the new UI as much as a lot of people seem to. However... I have noticed that since it updated, the iOS app has become very unreliable for me. Sometimes when I switch between apps and then go back into the Spotify app, or try...

  • Roadie
  • So I actually don't mind the new UI as much as a lot of people seem to. However... I have noticed that since it updated, the iOS app has become very unreliable for me. Sometimes when I switch between...
  • Jeremy
  • Spotify Legend
  • 1314 Views
  • 13 replies
  • 7 likes
  • 1314 Views
  • 13 replies
  • 7 likes

Superuser Contribution How to re-connect Hulu to Spotify Premium on new iPad Air 4

My Question or IssueI have Spotify Premium + Hulu bundle (NOT a student account). Everything has been great until I got a new iPad. While Spotify works fine on the iPad after transferring my data, Hulu on iPad is now saying I have to log in. When I d...

  • Casual Listener
  • My Question or Issue I have Spotify Premium + Hulu bundle (NOT a student account). Everything has been great until I got a new iPad. While Spotify works fine on the iPad after transferring my data, ...
  • Jeremy
  • Spotify Legend
  • 511 Views
  • 3 replies
  • 0 likes
  • 511 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Apple watch coming or what?

Please, respond, is the app coming to the Apple Watch or not? If it is not please let me know because I will go Apple Music. Thanks.

  • Casual Listener
  • Please, respond, is the app coming to the Apple Watch or not? If it is not please let me know because I will go Apple Music. Thanks.
  • Alex
  • Spotify Legend
  • 665 Views
  • 3 replies
  • 1 likes
  • 665 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution No “Download Using Cellular” toggle in my IOS app

PlanPremiumCountryAustrali DeviceiPhone 7Operating SystemVersion 11.4.1 My Question or Issue I am trying to download my music on Spotify using cellular data but when I go into my settings there’s no toggle to turn the “Dowloand Using Cellular” option...

  • Casual Listener
  • Plan Premium Country Australi   Device iPhone 7 Operating System Version 11.4.1   My Question or Issue  I am trying to download my music on Spotify using cellular data but w...
  • Alex
  • Spotify Legend
  • 7743 Views
  • 6 replies
  • 0 likes
  • Cellular Dowload
    iOS
    No Setting Toggle
  • 7743 Views
  • 6 replies
  • 0 likes

Superuser Contribution Accessibility - New Text Resizing options for iOS

Hey folks, Writing since we'd like to share an accessibility update with everyone We have started implementing support to larger text sizes in iOS devices. You can now enable 5 extra text sizes under the iOS Accessibility Settings by going to Setting...

text accessibility iOS.png
  • Spotify Legend
  • Hey folks,   Writing since we'd like to share an accessibility update with everyone 🙂   We have started implementing support to larger text sizes in iOS devices. You can now e...
  • Alex
  • Spotify Legend
  • 8158 Views
  • 7 replies
  • 8 likes
  • accessibility
    iOS
  • 8158 Views
  • 7 replies
  • 8 likes

Superuser Contribution "Recently played" feature glitching

PlanPremiumCountryUnited StatesDeviceiPhone 11, Macbook proOperating SystemiOS 14, Big Sur My Question or IssueSo I've already emailed spotify support about this but I think I figured out more info so I figured I'd post here in case anyone else has e...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 11, Macbook pro Operating System iOS 14, Big Sur   My Question or Issue So I've already emailed spotify support about this but I think ...
  • AeroZ
  • Composer
  • 1544 Views
  • 8 replies
  • 0 likes
  • 1544 Views
  • 8 replies
  • 0 likes

Superuser Contribution Local Files onto IPhone

PremiumUnited States iPhone 11/MaciOS 14.4.2 I am having troubles downloading my local files from my Mac to my iPhone. I’ve tried to follow all the steps to the best of my ability but haven’t been able to succeed. As of now I have the songs on my Mac...

  • Visitor
  • Premium United States   iPhone 11/Mac iOS 14.4.2   I am having troubles downloading my local files from my Mac to my iPhone. I’ve tried to follow all the steps to the best of my abili...
  • Alex
  • Spotify Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts not playing in any device.

PlanPremiumCountryPakistanDevice(iPhone SE20, Windows, Android TV)Operating SystemLatest OS My Question or IssueCan’t seem to open any podcasts on any device. “Spotify can’t open this link on this type of device”. Seems like an account for software i...

  • Visitor
  • Plan Premium Country Pakistan Device (iPhone SE20, Windows, Android TV) Operating System Latest OS   My Question or Issue Can’t seem to open any podcasts on any device. “Spotify can’t ...
  • Ver
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pausing Issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve been having issues with songs randomly pausing. When I go to the app, it reloads and the...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’ve be...
  • Alex
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weird recommendations for podcast that I have never listened to.

PlanPremiumCountryUSADevice(iPhone Xs) My Question or Issue: Hi I actually quite like the redesign but am having a weird issue with recommendations. For some reason I have a huge section of my Home tab taken up for a podcast that I never have heard o...

  • Newbie
  •   Plan Premium Country USA Device (iPhone Xs)     My Question or Issue:   Hi I actually quite like the redesign but am having a weird issue with recommendations. For so...
  • Novy
  • Moderator
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution In am The only one with a Spotify that skips on Sonos-just me

Plan=PremiumCountry=United States I share a space with other teachers and we all use spotify on sonos....about a month ago now, I am the only person out the 6 that her spotify skips songs while using spotify and sonos. I get errors readings that say ...

  • Casual Listener
  • Plan=Premium Country=United States   I share a space with other teachers and we all use spotify on sonos....about a month ago now, I am the only person out the 6 that her spotify skips songs ...
  • Novy
  • Moderator
  • 2529 Views
  • 6 replies
  • 1 likes
  • 2529 Views
  • 6 replies
  • 1 likes

Superuser Contribution Shuffle on a playlist or album goes outside of it.

PlanPremiumCountryItalyDeviceiPhone 11 ProOperating SystemiOS 14.4.2Application Version8.6.26.1174 My Question or IssueWhen I tap the shuffle button as always in the top right of a playlist or an album, the first song is from there but the next one i...

  • Visitor
  • Plan Premium Country Italy Device iPhone 11 Pro Operating System iOS 14.4.2 Application Version 8.6.26.1174   My Question or Issue When I tap the shuffle button as always in the top ...
  • Jeremy
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

[iOS][Other] Local files will not sync on iphone 8

premium subscriberiphone 8 iOS 14.5.1Windows 10 PC 19041.985Music files are mp3 formatDid a clean reinstall on both devices. (PC and iPhone)Yes both devices are on the same WiFi. Yes I shut down both the PC and iPhone, at the same time, waited 5 minu...

  • Visitor
  • premium subscriber iphone 8 iOS 14.5.1 Windows 10 PC 19041.985 Music files are mp3 format Did a clean reinstall on both devices. (PC and iPhone) Yes both devices are on the same WiFi.  Yes...
  • 168 Views
  • 0 replies
  • 1 likes
  • iOS
    Other
  • 168 Views
  • 0 replies
  • 1 likes

Superuser Contribution This is the reason why people switch to Apple Music

I've been using Spotify since 2013 (eversince it was available in my country) and I'm really enjoying it. But after I bought my first iphone ever, i now see why so many folks are leaving spotify for apple music.Its not cause Apple Music has a better ...

  • Casual Listener
  • I've been using Spotify since 2013 (eversince it was available in my country) and I'm really enjoying it. But after I bought my first iphone ever, i now see why so many folks are leaving spotify for ...
  • MattSuda
  • Spotify Star
  • 2505 Views
  • 4 replies
  • 3 likes
  • Feedback
  • 2505 Views
  • 4 replies
  • 3 likes