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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397334 Views
  • 879 replies
  • 326 likes
  • 397334 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78536 Views
  • 124 replies
  • 32 likes
  • 78536 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17934 Views
  • 8 replies
  • 0 likes
  • 17934 Views
  • 8 replies
  • 0 likes

Solved!! Issue After Update

PlanPremiumCountryUSADeviceMacbook ProOperating SystemOS Catalina My Question or Issue Has anyone else noticed that after the new update for desktop, you can no longer see the album art of the song you are listening to in the bottom left corner? This...

  • Casual Listener
  • Plan Premium Country USA Device Macbook Pro Operating System OS Catalina   My Question or Issue   Has anyone else noticed that after the new update for desktop, you can no longer...
  • asunta
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • album art
    artwork
    FIX IT
    issue
    Playlist
    Update
  • 490 Views
  • 2 replies
  • 0 likes

App Not Allowing Some Playlists To Be Viewed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe app on my iPhone 8 won't allow some artist albums to be opened to view the playlist when ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The app...
  • Billy-J
  • Spotify Star
  • 217 Views
  • 1 replies
  • 1 likes
  • 217 Views
  • 1 replies
  • 1 likes

Music not showing for artists

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemiOS 13.5.1 My Question or IssueEvery time I try to open up songs from a artist it doesn’t show the all the list of songs that the artist has, before it used to show it however.

  • Visitor
  • Plan Free Country Canada Device iPhone 8 Operating System iOS 13.5.1   My Question or Issue Every time I try to open up songs from a artist it doesn’t show the all the list of songs th...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Playlist Duplicated Songs

Anyone have any idea why every song in my playlist was duplicated 25 times? Is there an easy way to "undo" this? Thanks.

  • Casual Listener
  • Anyone have any idea why every song in my playlist was duplicated 25 times? Is there an easy way to "undo" this? Thanks.
  • Joel-M
  • Composer
  • 339 Views
  • 3 replies
  • 1 likes
  • 339 Views
  • 3 replies
  • 1 likes

Superuser Contribution No lyrics shown in Spotify (mobile device and desktop)

Plan FamilyPremiumCountryThe Netherlands DeviceiPhone 7 My Question or IssueI don't see any lyrics or genius down below the songs. The app is up to date, I have tried removing the cache, remove the app and reinstalled it, tried a VPN, restart my phon...

  • Casual Listener
  •   Plan Family Premium Country The Netherlands   Device iPhone 7     My Question or Issue I don't see any lyrics or genius down below the songs.  The app is u...
  • AeroZ
  • Composer
  • 3723 Views
  • 4 replies
  • 1 likes
  • 3723 Views
  • 4 replies
  • 1 likes

Solved!! Unwanted tracks.

Lately i’ve noticed that if I open up one of my own playlists or albums and I play the first track the second and subsequent tracks are not from my playlist or album.This is very frustrating as I usually listen to spotify when driving and not able to...

  • Casual Listener
  • Lately i’ve noticed that if I open up one of my own playlists or albums and I play the first track the second and subsequent tracks are not from my playlist or album. This is very frustrating as I u...
  • dave5416
  • Casual Listener
  • 635 Views
  • 6 replies
  • 0 likes
  • 635 Views
  • 6 replies
  • 0 likes

idk where i am but i put that here.

I did that. I've no comment to tell. I was bored and i've think "why not do a Spotify Widget for iOS 14 ?". I know, we probably don't care, but i just wanted to share it

Spotify Widget.png
  • Newbie
  • I did that. I've no comment to tell. I was bored and i've think "why not do a Spotify Widget for iOS 14 ?". I know, we probably don't care, but i just wanted to share it 🙂
  • KrzysztofWalag
  • Regular
  • 623 Views
  • 1 replies
  • 2 likes
  • 623 Views
  • 1 replies
  • 2 likes

voiceover issues in the podcasts section

Hello friends,I came here to report an issue that is important to me and I will tell you why below for anyone reading the report it will be probably unusual one.The problem exists in podcasts > episodes > today section of the app. Other sections such...

spotify-bug.gif
  • Casual Listener
  •   Hello friends, I came here to report an issue that is important to me and I will tell you why below for anyone reading the report it will be probably unusual one. The problem exists in podc...
  • Joel-M
  • Composer
  • 291 Views
  • 2 replies
  • 1 likes
  • 291 Views
  • 2 replies
  • 1 likes

Equalizer, crossfader, normalizer, gapless playback, explicit filter with connect?

When I connect to a speaker via Bluetooth I can use the equalizer, crossfader, normalizer, gap less playback and explicit filter with no issues. I recently upgraded my outdoor stereo to use Spotify connect so that I don't have Bluetooth range issues ...

  • Casual Listener
  • When I connect to a speaker via Bluetooth I can use the equalizer, crossfader, normalizer, gap less playback and explicit filter with no issues.  I recently upgraded my outdoor stereo to use Spo...
  • Joel-M
  • Composer
  • 346 Views
  • 5 replies
  • 0 likes
  • 346 Views
  • 5 replies
  • 0 likes

Solved!! Liked songs not visible, iphone

PlanPremiumCountryUKDevice(iPhone 6sOperating System(iOS 13.5.1 My Question or IssueSince updating the spotify app on my iphone the 250+ ‘liked songs’ are no longer visible in my library - instead only a tiny handful are visible despite still appeari...

  • Casual Listener
  •   Plan Premium Country UK Device (iPhone 6s Operating System (iOS 13.5.1   My Question or Issue Since updating the spotify app on my iphone the 250+ ‘liked songs’ are no longer v...
  • Billy-J
  • Spotify Star
  • 1366 Views
  • 3 replies
  • 0 likes
  • iphone
    liked songs
    Liked Songs Playlist
  • 1366 Views
  • 3 replies
  • 0 likes

Superuser Contribution My music keeps pausing

PlanFreeCountry USADeviceiPhone 11, fairly new My Question or IssueMy music keeps pausing whenever its played in the background. It seems to play fine when Im actually on the app, but when I click out and try to draw or even turn it off, it pauses ra...

  • Visitor
  • Plan Free Country  USA Device iPhone 11, fairly new   My Question or Issue My music keeps pausing whenever its played in the background. It seems to play fine when Im actually on th...
  • Ivan
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify connect acnt find soundtouch sound systems

PlanPremiumCountryBelgiumDevice(iPhone XS Max)Operating System(iOS 13.5.1) My Question or IssueI have a premium account, have 10 different soundtouch bose sound systems all around the house. It was from the beginning never worked as it should be. Som...

  • Casual Listener
  • Plan Premium Country Belgium Device (iPhone XS Max) Operating System (iOS 13.5.1)   My Question or Issue I have a premium account, have 10 different soundtouch bose sound systems all a...
  • Elena
  • Moderator
  • 417 Views
  • 4 replies
  • 0 likes
  • 417 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can’t play offline - downloaded lists are played through mobile internet

PlanPremiumCountryOrigin: NetherlandsCurrent: FranceDeviceiPhone 8+Operating SystemiOS 13.6 My Question or IssueWhilst having Offline mode on, songs won’t play. Only when having the mobile internet access on, the music will play.I downloaded a lot fo...

  • Visitor
  •   Plan Premium Country Origin: Netherlands Current: France Device iPhone 8+ Operating System iOS 13.6   My Question or Issue Whilst having Offline mode on, songs won’t play. Onl...
  • Elena
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

AirPods Pro will pause but not play

Plan PremiumCountry USADeviceiPhone 11 Pro MaxOperating SystemiOS 13.6 My Question or IssueJust started having an issue with Spotify play and pause using my AirPods Pro. I can pause my music using the one click but once I try to start it again or ski...

  • Visitor
  •   Plan  Premium Country USA Device iPhone 11 Pro Max Operating System iOS 13.6   My Question or Issue Just started having an issue with Spotify play and pause using my Ai...
  • 567 Views
  • 0 replies
  • 1 likes
  • 567 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Songs Dosen't Play Until You Add Them To Your Favorites

PlanPremiumCountrySwedenDevice(iPhone XR)Operating System(iOS 14)My Question or IssueSometimes I can't listen to a song, I find something in the search, I click and nothing happens until I add the song to my favorite tracks and only after that it sta...

  • Casual Listener
  • Plan Premium Country Sweden Device (iPhone XR) Operating System (iOS 14) My Question or Issue Sometimes I can't listen to a song, I find something in the search, I click and nothing happens ...
  • Ivan
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! On my iPhone, whenever I open an artist’s profile, the app does not let me open the songs directly u

On my iPhone, whenever I open an artist’s profile, the app does not let me open the songs directly underneath the artist’s profile. Also when I search up an album it does not let me open the album to see all the songs.

  • Casual Listener
  • On my iPhone, whenever I open an artist’s profile, the app does not let me open the songs directly underneath the artist’s profile. Also when I search up an album it does not let me open the album to...
  • Billy-J
  • Spotify Star
  • 359 Views
  • 3 replies
  • 1 likes
  • 359 Views
  • 3 replies
  • 1 likes

Unable to view songs whenever I click on album/artist songs

PlanFreeCountryUSADeviceiPhone 11 Operating SystemiOS 13 My Question or IssueWhenever I go to an artist or album page, I am unable to view what songs are available from them. I can still shuffle and play the songs normally but cannot actually open th...

  • Visitor
  • Plan Free Country USA Device iPhone 11  Operating System iOS 13   My Question or Issue Whenever I go to an artist or album page, I am unable to view what songs are available from ...
  • SweetE2002
  • Casual Listener
  • 4635 Views
  • 13 replies
  • 14 likes
  • iOS
  • 4635 Views
  • 13 replies
  • 14 likes

Can’t load albums

PlanFreeCountryUSADevice iPhone 8Operating SystemiOS 10 My Question or IssueFor some reason every time I go to click an album to view the song’s it won’t load. Spotify please fix this it’s been like this for weeks.

  • Visitor
  • Plan Free Country USA Device  iPhone 8 Operating System iOS 10   My Question or Issue For some reason every time I go to click an album to view the song’s it won’t load. Spotify p...
  • SweetE2002
  • Casual Listener
  • 303 Views
  • 2 replies
  • 2 likes
  • 303 Views
  • 2 replies
  • 2 likes

Downloaded Songs undownloading themselves

Downloaded songs for offline play occasionally all undownload taking me an hour or two to redownload. Sometimes when pressing on a specific song that is downloaded it also undownloads just that song and I am forced to redownload. PlanPremiumCountryUS...

  • Casual Listener
  • Downloaded songs for offline play occasionally all undownload taking me an hour or two to redownload. Sometimes when pressing on a specific song that is downloaded it also undownloads just that song ...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

i select a music and when music finishes, starts another music which i did not select!!!

PlanPremiumCountryportugalDevice(iPhone 10)Operating System(iOS 10, c.) My Question or Issue I select a playlist and I expect to listen to the songs in the list. However, after listening to the first song, it starts another playlist which I did not s...

  • Visitor
  •   Plan Premium Country portugal Device (iPhone 10) Operating System (iOS 10, c.)   My Question or Issue   I select a playlist and I expect to listen to the songs in the lis...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes