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Won't let me search

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Re: Won't let me search

Music Lover
‎2015-02-18 03:39 AM
Want let me search on search bar if not fixed I'm gona drop u guys hadn't been able to search for 3 wks now

Re: Won't let me search

Music Lover
‎2015-02-18 03:41 AM
Hadn't been able to use search bar for bout 3 wks now if I can't search gona drop u guys

Re: Won't let me search

Rock Star
‎2015-02-18 05:01 PM

@vbradshaw 

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.


Matt Suda   Community Rock Star
♫ Music keeps my heart beating ♫

Re: Won't let me search

Concert Regular
‎2015-02-21 09:53 PM
I can't even click on search. I mean I click on the search button but it doesn't come up or load. what am i supposed to do?

Re: Won't let me search

Rock Star
‎2015-02-21 09:59 PM

@dundermifflin00 

 

Have you tried reinstalling the app first?


Matt Suda   Community Rock Star
♫ Music keeps my heart beating ♫

Re: Won't let me search

Edited
Concert Regular
‎2015-02-22 04:33 PM

 

yep nothing.  I'm using it on a pc using chrome.

Re: Won't let me search

Rock Star
‎2015-02-22 05:53 PM

@dundermifflin00 

 

Try this:

 

Uncheck the "Enable Hardware Acceleration" option in  Edit/Spotify > Preferences > User Interface.

 

disable hardware acceleration UI.png

 

Then restart Spotify


Matt Suda   Community Rock Star
♫ Music keeps my heart beating ♫

Re: Won't let me search

Concert Regular
‎2015-02-23 10:18 PM

I am trying to find where and what you're talking about, and I can't find it.  Does it help that I'm using it as a chrome app?  Because I am not able to download it onto my computer.

Highlighted

Re: Won't let me search

Rock Star
‎2015-02-24 01:00 AM

@dundermifflin00 

 

Oh, I thought you were using the desktop app.

 

If you are using the web app, then your problem might be totally different.

 

I've seen other people post that they are having the same problem and what fixed it was using Spotify in a incognito window.

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.


Matt Suda   Community Rock Star
♫ Music keeps my heart beating ♫

Re: Won't let me search

Concert Regular
‎2015-02-24 08:53 PM

So I've recently gone back into spotify, and the problem has magically been fixed.  I don't really know what happened, but whatever it was did the trick.  I just wanted to thank you so much for your help, time, and patience.  I would definitley recommend you to others in need of assistance.

 

Again, thank you so much.

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