Won't let me search

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Won't let me search

Mary_parkerd
Casual Listener
Whenever I try to search for music on my spotify on my iPhone it says "oops something went wrong" and then underneath there is a try again button but when I press it nothing happens. I am connected to good wifi and I have even deleted the app then redownloaded it and it still won't work. And now none of my old stuff will load because I can't access the offline music. My playlists page just had the loading symbol and I can't even see my playlists.
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Solution! 2 people liked this

Re: Won't let me search

Peter
Community Legend
Can you try restarting your device by holding the home and lock buttons together until the apple logo appears on screen and then try again?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Solution!

Re: Won't let me search

Rock Star 24
Rock Star 24

@dundermifflin00 

 

Oh, I thought you were using the desktop app.

 

If you are using the web app, then your problem might be totally different.

 

I've seen other people post that they are having the same problem and what fixed it was using Spotify in a incognito window.

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
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Note: I'm not a Spotify employee.
83 Replies
Solution! 2 people liked this

Re: Won't let me search

Peter
Community Legend
Can you try restarting your device by holding the home and lock buttons together until the apple logo appears on screen and then try again?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

1 person liked this

Re: Won't let me search

Mary_parkerd
Casual Listener
Thank you so much!
6 people liked this

Re: Won't let me search

loisyahn
Newbie

i can type in my search bar, but no related links or anything show up. basically, i can't find new songs. but everything else is working fine. 

1 person liked this

Re: Won't let me search

JenMc54
Newbie

I am having the exact same problem! I can type in the search bar, but it doesn't bring anything up. Even when I hit enter multiple times. Were you ever able to get this figured out?

Re: Won't let me search

Peter
Community Legend
Have you tried restarting your device like outlined above?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

2 people liked this

Re: Won't let me search

artful_dodger59
Roadie

All of a sudden I can't search for music anymore. All I get is an error occured, please try search again.

I can play my playlists, but can no longer search for new music? Is there a problem. I have the free version on Chrome.

1 person liked this

Re: Won't let me search

luvbsb1264
Newbie

It's the same for me I all of a sudden can't search either it keeps saying error I tried restarting it.

Re: Won't let me search

Peter
Community Legend
Should be all fixed now - shout if not! ;)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

6 people liked this

Re: Won't let me search

Telnik
Newbie

Now my spotify won't let me search. As in you type stuff into the search bar, but no suggestions come up and hitting enter does nothing.  
Spotify for Windows. 

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