app download frozen

[ptjimmons]

I'm trying to download the app on my iPhone but the icon is stuck at being dimmed with "waiting..." underneath. As far as I know I can't delete and reinstall, whenever I try to delete it from my home screen it doesn't go anywhere. Has anyone found a way to solve this problem?

[Spaceboy88]

That sometimes happens with iOS apps. If tapping on the greyed out icon doesn't force it to finish, usually rebooting the phone and retrying the download works. 

[ptjimmons]

I've tried that a couple times, but I can't even delete the app to download it again. I'll tap and hold it so it shakes and press the "x" in the corner to delete it, but after I confirm that I want to delete it nothing happens and it's stays on the home screen

[Spaceboy88]

Did you reboot the phone and try again. Another thing you can do is try putting it in airplane mode for a minute and that can help cancel the download.

Unfortunately what you're experiencing is an issue with Apple, not Spotify.