To Whom It May Concern -
As an iPhone user on Verizon Wireless, I generally use 1.5gb of data per month. My recent bill has me at upwards of 17gb from 12/23/13-1/22/14. The Spotify application has been draining a ridiculous amount of data, and I've recently received the phone bill.
I'm now repsponsible for $110.00 worth of additional charges due to a bug in the Spotify application. From reading through this forum, it's very obvious that I am not alone.
I'm a huge fan of the Spotify service, and a huge evangelist as well. However, this current situation is absolutely unfair and can't be ignored. To make matters worse, Spotify has provided no direct line of communication with regards to customer service or technical support. In a dire situation like this, I'm forced to make a post on a message board. An unprofessional move which causes a user to question the level of trust we can have in the Spotify service.
I strongly urge a member of the Spotify team to reach out to me directly with an organized plan of action on how they will be proceeding in reimbursing me for the financial burden caused by their service. I will be listing my device information below, along with methods in which to contact me.
Device: iPhone 5s
Operating System: iOS 7.0.4
Spotify Version: Whichever version came before the recent 0.9.3.212 update
Provider: Verizon Wireless