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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47963 Views
  • 15 replies
  • 36 likes
  • 47963 Views
  • 15 replies
  • 36 likes

Crash

IPhone 4SiOS 7Spotify version 0.9.1Jail broken: noMy spotify app crashes almost every time upon start up and will freeze periodically while listening to music.

  • Newbie
  • IPhone 4S iOS 7 Spotify version 0.9.1 Jail broken: no My spotify app crashes almost every time upon start up and will freeze periodically while listening to music.
  • meahtenoha
  • Spotify
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode data usage

If I take a playlist offline... If I actually am online (4G), is Spotify smart enough to use the local downloaded versions of the songs so that I am not using my data bandwidth?

  • Music Fan
  • If I take a playlist offline... If I actually am online (4G), is Spotify smart enough to use the local downloaded versions of the songs so that I am not using my data bandwidth?
  • Peter__
  • Community Legend
  • 713 Views
  • 2 replies
  • 0 likes
  • 713 Views
  • 2 replies
  • 0 likes

my spotify playlist

I have the spotify app on my phone and it refuses to allow me to pick a song. All it does is flash the stupid shuffle button. It's making me really frustrated because I like to listen to my music in the pattern I had made it. Also I would like to lis...

  • Casual Listener
  • I have the spotify app on my phone and it refuses to allow me to pick a song. All it does is flash the stupid shuffle button. It's making me really frustrated because I like to listen to my music in ...
  • Josh
  • Community Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Solved!! Problem with shuffle playlists for free

Is it available for "Taiwan" to shuffle playlists on mobile devices for free??

  • Visitor
  • Is it available for "Taiwan" to shuffle playlists on mobile devices for free??  
  • user-removed
  • Not applicable
  • 627 Views
  • 4 replies
  • 0 likes
  • 627 Views
  • 4 replies
  • 0 likes

iPhone startup time + constant crashes

I'm sure anyone that uses the Spotify iPhone app can agree it's sadly dysfunctional, but I wanted to gauge if other users have it as bad as me. My start time usually takes about 2-3 minutes with the three loading dots, and then usually after a song o...

  • Roadie
  • I'm sure anyone that uses the Spotify iPhone app can agree it's sadly dysfunctional, but I wanted to gauge if other users have it as bad as me. My start time usually takes about 2-3 minutes with the ...
  • mehugtree
  • Newbie
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Solved!! Syncing with iTunes Match local files

I have Spotify and iTunes Match on my iPhone. On my old iPhone 4S, Spotify used to play local tracks (music available locally via iTunes but not otherwise available via Spotify's streaming database) that I added to Spotify playlists. Since I upgraded...

  • Casual Listener
  • I have Spotify and iTunes Match on my iPhone. On my old iPhone 4S, Spotify used to play local tracks (music available locally via iTunes but not otherwise available via Spotify's streaming database) ...
  • Aethelwer
  • Casual Listener
  • 5017 Views
  • 5 replies
  • 2 likes
  • iPhone 5S
    iTunes match
    local files
  • 5017 Views
  • 5 replies
  • 2 likes

Artist shuffle?

Ok, I feel dumb. I can't find the new artist shuffle button anywhere on either my iPhone app or my ipad app. How do you play all songs by an artist in shuffle?

  • Regular
  • Ok, I feel dumb. I can't find the new artist shuffle button anywhere on either my iPhone app or my ipad app. How do you play all songs by an artist in shuffle?
  • Cjs2544
  • Regular
  • 1368 Views
  • 4 replies
  • 0 likes
  • 1368 Views
  • 4 replies
  • 0 likes

Problem playing songs - Version 0.9.1.230

Updated yesterday to the last version and cannot longer play any song that I want on my iPhone.For exampleGot a mess with a link Springsteen - High HopesI pressed the link but was unable to play the trackI could only shuffle play other Springsteen so...

  • Casual Listener
  • Updated yesterday to the last version and cannot longer play any song that I want on my iPhone. For example Got a mess with a link Springsteen - High Hopes I pressed the link but was unable to pla...
  • seayon
  • Newbie
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
  • 0 likes

Solved!! No Browse option in iPad app

I have the Spotify app installed on both my iPad and iPhone. I am a premium user and they are both connected to wifi at home. My iPad app still does not have the Discover option (still has "what's new"), nor does it have the Browse option, both of wh...

  • Newbie
  • I have the Spotify app installed on both my iPad and iPhone. I am a premium user and they are both connected to wifi at home. My iPad app still does not have the Discover option (still has "what'...
  • Richard
  • Community Legend
  • 4164 Views
  • 14 replies
  • 1 likes
  • 4164 Views
  • 14 replies
  • 1 likes

Solved!! Why doesn't spotifuggle download all selected music?

after a certain ammount of downloaded songs, spotify doesnt downloaden all selected songs anymore. Where there should be a green icon (donwloaded) or a grey icon (to be downloaded) it gives me a orange icon (sth like not able to download). he normall...

  • Regular
  • after a certain ammount of downloaded songs, spotify doesnt downloaden all selected songs anymore. Where there should be a green icon (donwloaded) or a grey icon (to be downloaded) it gives me a oran...
  • Peter__
  • Community Legend
  • 835 Views
  • 8 replies
  • 0 likes
  • 835 Views
  • 8 replies
  • 0 likes

Playlist current selection lost after playing new songs from Discover/Search

Hi pardon my english but, While listening to a song in my playlist, I navigated to the Discover/Search/Browse functionality of the mobile app and played a random track/album from the list. The random track starts playing immediately but when I return...

  • Newbie
  • Hi pardon my english but,   While listening to a song in my playlist, I navigated to the Discover/Search/Browse functionality of the mobile app and played a random track/album from the list....
  • Peter__
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Able to play local files on Macbook but not on iPhone.

I recently got a new iPhone 5S and have got it set up and everything is working fine. However, I cannot play local files on the phone but they do play on my macbook. The songs played on my 4S fine, but since getting the new phone when trying to play ...

  • Visitor
  • I recently got a new iPhone 5S and have got it set up and everything is working fine. However, I cannot play local files on the phone but they do play on my macbook. The songs played on my 4S fine, b...
  • Peter__
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

No browse on iphone app

I've been waiting for over a month for browse to appear on my iphone 5 spotify app. I have updated the app completely. Uninstalled and reinstalled several times. And it is gone as well as what's new. I've been a subscriber for quite some time and thi...

  • Newbie
  • I've been waiting for over a month for browse to appear on my iphone 5 spotify app. I have updated the app completely. Uninstalled and reinstalled several times. And it is gone as well as what's new....
  • Peter__
  • Community Legend
  • 1280 Views
  • 6 replies
  • 0 likes
  • 1280 Views
  • 6 replies
  • 0 likes

Shuffle Play on ipone

I can't seem to turn the shuffle play mode off on my iphone 4s. Any help?

  • Newbie
  • I can't seem to turn the shuffle play mode off on my iphone 4s.   Any help?
  • Peter__
  • Community Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

Features disappearing

Hi,I created a thread a little while ago about the fact that my collections option had disappeared suddenly which was responded to positively very quickly. Unfortunately however it still hasn't come back as promised despite a week of logging in and o...

  • Regular
  • Hi, I created a thread a little while ago about the fact that my collections option had disappeared suddenly which was responded to positively very quickly. Unfortunately however it still hasn't com...
  • Peter__
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

IPhone 5s + spotify premium

The app freezes and requires phone reboot to work. needs to be fixed, extremely frustrating and did not happen on my IPhone 4s...

  • Newbie
  • The app freezes and requires phone reboot to work. needs to be fixed, extremely frustrating and did not happen on my IPhone 4s...
  • Peter__
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Frozen/offline on startup iPhone5

When I launch my spotify app on my iPhone it stays on the display screen frozen or either says BROWSER NOT AVAILABLE WHILE IN OFFLINE MODE When it's not offline and won't let me click on anything , doesn't respond at all , already tried multiple time...

  • Casual Listener
  • When I launch my spotify app on my iPhone it stays on the display screen frozen or either says BROWSER NOT AVAILABLE WHILE IN OFFLINE MODE When it's not offline and won't let me click on anything , d...
  • AcidCookie
  • Casual Listener
  • 967 Views
  • 4 replies
  • 0 likes
  • 967 Views
  • 4 replies
  • 0 likes

Can't listening music on mobile.

"Spotify is now free on mobile, tablet and computer." But I still can't listening music on mobile. I'm a free member. I sign up with email, and my mobile is IOS 7. Spotify said it needs Premium. Does anyone can help me? Thank you~

  • Casual Listener
  • "Spotify is now free on mobile, tablet and computer."   But I still can't listening music on mobile. I'm a free member. I sign up with email, and my mobile is IOS 7. ...
  • wwwchi
  • Casual Listener
  • 459 Views
  • 4 replies
  • 0 likes
  • 459 Views
  • 4 replies
  • 0 likes

Suffle play for Artists

I read that Shuffle Play for any particular artist is available for free users. How do premium users access the shuffle play button for artists?

  • Regular
  • I read that Shuffle Play for any particular artist is available for free users.  How do premium users access the shuffle play button for artists?
  • 314 Views
  • 0 replies
  • 2 likes
  • 314 Views
  • 0 replies
  • 2 likes

syncing playlists to my new ipad

I have just bought a new ipad and downloaded the spotofy app which i already have on my iphone and laptop. I currently use spotify premium. The app on my ipad allows me to log into my spotify account however it doesnt show any of my playlists and whe...

  • Newbie
  • I have just bought a new ipad and downloaded the spotofy app which i already have on my iphone and laptop. I currently use spotify premium.  The app on my ipad allows me to log into my spotify...
  • Kryzhal
  • Newbie
  • 1567 Views
  • 3 replies
  • 0 likes
  • 1567 Views
  • 3 replies
  • 0 likes