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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81092 Views
  • 19 replies
  • 37 likes
  • 81092 Views
  • 19 replies
  • 37 likes

How to cancel subscription? No facebook

Hey guys. Need help canceling my subscription for Spotify and I don't have my facebook active anymore. Someone help. Finally getting tired of throwing 10$ away per month. Thanks!

  • Newbie
  • Hey guys. Need help canceling my subscription for Spotify and I don't have my facebook active anymore. Someone help. Finally getting tired of throwing 10$ away per month. Thanks!
  • Adam
  • Roadie
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Spotify staying on lock screen after stopping music

Hello, After I am finished listening to my Spotify music on my iPhone, the last track played stays on the lock screen. The "play" button on the lock screen shows the pause icon which incidates that spotify is still playing, however it is not. The onl...

  • Visitor
  • Hello,   After I am finished listening to my Spotify music on my iPhone, the last track played stays on the lock screen.  The "play" button on the lock screen shows the pause icon which...
  • user-removed
  • Not applicable
  • 1067 Views
  • 2 replies
  • 0 likes
  • 1067 Views
  • 2 replies
  • 0 likes

Offline modus not working

Basically I always have the "offline modus" on when im going to school (using iPhone 4)So i've downloaded a playlist and it came to my attention that when i play that playlist , spotify is still using alot of MB's while im in offline modus.Does any1 ...

  • Casual Listener
  • Basically I always have the "offline modus" on when im going to school (using iPhone 4) So i've downloaded a playlist and it came to my attention that when i play that playlist , spotify is still ...
  • Metuni
  • Casual Listener
  • 709 Views
  • 4 replies
  • 0 likes
  • Other
  • 709 Views
  • 4 replies
  • 0 likes

While listening to synced music, Spotify uses too much data

Hi everyone, I use Spotify on my iphone mainly to listen to playlists the I've synced to listen offline and don't think that the amount of data Spotify uses while listening to music that's already on my phone is reasonable. I've used spotidy on the g...

  • Regular
  • Hi everyone,   I use Spotify on my iphone mainly to listen to playlists the I've synced to listen offline and don't think that the amount of data Spotify uses while listening to music that's...
  • Peter__
  • Community Legend
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Solved!! App Crashing After Password Change

Description Spotify app continues to crash after opening after changing password. A more detailed description, using numbered steps 1. Logged into account on iPad. 2. Changed password via the Spotify Website. 3. Opened Spotify on iPad. 4. Automatical...

  • Community Legend
  • Description Spotify app continues to crash after opening after changing password.   A more detailed description, using numbered steps 1. Logged into account on iPad. 2. Changed passwor...
  • Peter__
  • Community Legend
  • 3521 Views
  • 9 replies
  • 0 likes
  • 3521 Views
  • 9 replies
  • 0 likes

Move Thumbs up/down

In the IOS mobile application, using the radio functionality, the Thumbs Up/Thumbs Down functionality is located very close together. This has created a situation where very often I mistakenly hit one or the other instead of the intended button. This...

  • Visitor
  • In the IOS mobile application, using the radio functionality, the Thumbs Up/Thumbs Down functionality is located very close together. This has created a situation where very often I mistakenly hit on...
  • dinomight
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Shuffle Play

I still can't find the "shuffle play " feature they announced last week. I want to listen to all songs by a single artist shuffled.

  • Regular
  • I still can't find the "shuffle play " feature they announced last week. I want to listen to all songs by a single artist shuffled.
  • Kenneth11
  • Regular
  • 1571 Views
  • 10 replies
  • 0 likes
  • 1571 Views
  • 10 replies
  • 0 likes

Spotify Crashing on starup (facebook password change)

Hi, i just found a bug on the ios app! I recently changed my password on facebook and since my spotify app is login with facebook it crashed when i started the app!

  • Newbie
  • Hi, i just found a bug on the ios app! I recently changed my password on facebook and since my spotify app is login with facebook it crashed when i started the app!   
  • Peter__
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Won't sync all songs on Iphone 5

I am having so many issues lately with all of my songs syncing on spotify. I gave up a long long time ago on trying to get my own music on spotify, it's not songs from spotify that will not sync. I have tried closing and reopening the app multiple ti...

  • Casual Listener
  • I am having so many issues lately with all of my songs syncing on spotify. I gave up a long long time ago on trying to get my own music on spotify, it's not songs from spotify that will not sync. I h...
  • Peter__
  • Community Legend
  • 1579 Views
  • 1 replies
  • 0 likes
  • 1579 Views
  • 1 replies
  • 0 likes

Spotify special behaviors

Dear all, I currently use Spotify free version on my iPad Air, my Macbook Retina without problem.I've installed iPhone version but here i had a special behavior. All musics (in my personnal play list or not) cannot be played except play randomly.Each...

  • Newbie
  • Dear all,   I currently use Spotify free version on my iPad Air, my Macbook Retina without problem. I've installed iPhone version but here i had a special behavior. All musics (in my pers...
  • Peter__
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

my spotify app on my iphone has irreversably changed language

My kids accidently changed language setting on my iphone to Japanese. When I changed it back to Swedish, a few apps were still in Japanese, including my Spotify app! I tried to reinstall the app, but it came back still in japanese. I can't find langu...

  • Newbie
  • My kids accidently changed language setting on my iphone to Japanese. When I changed it back to Swedish, a few apps were still in Japanese, including my Spotify app! I tried to reinstall the app, but...
  • Peter__
  • Community Legend
  • 1677 Views
  • 2 replies
  • 0 likes
  • 1677 Views
  • 2 replies
  • 0 likes

Playlist songs not showing up on Iphone

So I made a playlist and then the artist had one of their cds taken off spotify... so I bought the CD and the local files were added to spotify and then I was able to listen to the songs on my playlist using my computer... however, these songs aren't...

  • Regular
  • So I made a playlist and then the artist had one of their cds taken off spotify... so I bought the CD and the local files were added to spotify and then I was able to listen to the songs on my playli...
  • Joe
  • Community Legend
  • 5311 Views
  • 11 replies
  • 0 likes
  • 5311 Views
  • 11 replies
  • 0 likes

Changed password, now Spotify app crashes after telling me it can't login

So, how do I fix this without once again doing the whole "uninstall app completely and then reinstall and resync all offline playlists" thing?

  • Regular
  • So, how do I fix this without once again doing the whole "uninstall app completely and then reinstall and resync all offline playlists" thing?
  • AKF3
  • Regular
  • 901 Views
  • 2 replies
  • 0 likes
  • 901 Views
  • 2 replies
  • 0 likes

I can't sync my playlists manually without Spotify making all playlists sync!

(Not sure if this goes under the Mac board or iOS, so here it goes) Hi, I'm in a bit of a dilemma here. I only want to sync maybe 3-4 playlists out of my 9 total playlists, but when I select the playlists I want to sync manually, it goes back to sync...

  • Visitor
  • (Not sure if this goes under the Mac board or iOS, so here it goes)   Hi, I'm in a bit of a dilemma here.   I only want to sync maybe 3-4 playlists out of my 9 total playlists, but ...
  • Peter__
  • Community Legend
  • 1732 Views
  • 6 replies
  • 0 likes
  • 1732 Views
  • 6 replies
  • 0 likes

Solved!! Only local files were synced

When trying to sync to my iPhone I get the message "Only local files synced" on each of the other playlists. What am I doing wrong????

  • Newbie
  • When trying to sync to my iPhone I get the message "Only local files synced" on each of the other playlists.  What am I doing wrong????
  • Joe
  • Community Legend
  • 21583 Views
  • 61 replies
  • 4 likes
  • 21583 Views
  • 61 replies
  • 4 likes

Phone

I have unlimited account ,so why do I have commercials on my I Phone?

  • Newbie
  • I have unlimited account ,so why do I have commercials on my I Phone?
  • Joe
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! iPhone: I had queue list - now it's gone?

Hello, Ever since I started school in another city, I have been using Spotify Premium on my iPhone for the long bus rides back and forth. I have always had the queue list for my iPhone, being able to add songs to the queue list, edit/re-order the son...

  • Casual Listener
  • Hello,   Ever since I started school in another city, I have been using Spotify Premium on my iPhone for the long bus rides back and forth. I have always had the queue list for my iPhone, be...
  • MightyDtN
  • Casual Listener
  • 1077 Views
  • 2 replies
  • 0 likes
  • 1077 Views
  • 2 replies
  • 0 likes

Offline playlist songs cut in and out on iPhone 4 with new OS

I have an iPhone 4 and I'm spotify premium member. I download songs from my playlists via wifi. The problem occurs when I try to listen offline. Songs cut in and out frequently and it's irritating. I canceled my premium membership and it ends on Janu...

  • Newbie
  • I have an iPhone 4 and I'm spotify premium member. I download songs from my playlists via wifi. The problem occurs when I try to listen offline. Songs cut in and out frequently and it's irritating. I...
  • Josh
  • Community Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Random songs on a playlist that appear to be available won't play in offline mode

I have a bunch of playlists that I keep synced to my phone so I don't use up my data by streaming all the time. I find that there are a few songs, that no matter what, will not play when the phone is in offline mode. I have the setting to just skip s...

  • Regular
  • I have a bunch of playlists that I keep synced to my phone so I don't use up my data by streaming all the time.  I find that there are a few songs, that no matter what, will not play when the ph...
  • Joe
  • Community Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes