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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47672 Views
  • 15 replies
  • 36 likes
  • 47672 Views
  • 15 replies
  • 36 likes

Solved!! Spotify for IPAD

I have put Spotify om my iPad and now need to get the app to link with Sonos. However, when I go to the app store, a spotify page is stuck over the App store page so I cannot interact with the app store page

  • Visitor
  • I have put Spotify om my iPad and now need to get the app to link with Sonos. However, when I go to the app store, a spotify page is stuck over the App store page so I cannot interact with the a...
  • user-removed
  • Not applicable
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
  • 0 likes

iphone doesnt sync songs to offline mode

Hi at everybody, my problem is that the spotify app do not sync the titles in my playlist to the offline mode. my wifi is good over 100mb/s and i turned my phone off and on, reinstalled the app but nothing works. so please help me its the first day o...

  • Regular
  • Hi at everybody, my problem is that the spotify app do not sync the titles in my playlist to the offline mode. my wifi is good over 100mb/s and i turned my phone off and on, reinstalled the app b...
  • user-removed
  • Not applicable
  • 6775 Views
  • 21 replies
  • 0 likes
  • 6775 Views
  • 21 replies
  • 0 likes

How do I search public playlists.

I've got a premium account and want to search public playlists on Spotify on my iphone. Is this possible?

  • Newbie
  • I've got a premium account and want to search public playlists on Spotify on my iphone. Is this possible?
  • Peter__
  • Community Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

Spotify keeps needing to reload itself when you go back to using it on iPhone

I've noticed that if you been using Spotify and then stop using it for a while (because you using some other app) it almost always needs to reload itself. It never used to do this. You used to be able to go back to Spotify when it was open in the bac...

  • Casual Listener
  • I've noticed that if you been using Spotify and then stop using it for a while (because you using some other app) it almost always needs to reload itself. It never used to do this. You used to be abl...
  • Jimmy5
  • Casual Listener
  • 3516 Views
  • 4 replies
  • 0 likes
  • 3516 Views
  • 4 replies
  • 0 likes

App extremely slow on iPhone 4s after update

Hi, After the most recently update to the Spotify app on my iPhone 4s, it runs VERY slow and doesn't want to do anything. It takes minutes to start up, is practically unresponsive to touch, and it is at the point where I can't even scroll. It won't m...

  • Visitor
  • Hi,   After the most recently update to the Spotify app on my iPhone 4s, it runs VERY slow and doesn't want to do anything. It takes minutes to start up, is practically unresponsive to touch...
  • user-removed
  • Not applicable
  • 1307 Views
  • 4 replies
  • 2 likes
  • 1307 Views
  • 4 replies
  • 2 likes

Urgent: Play wireless to several devices at the same time/ DLNA/ SpotifyConnect

For our company´s christmas party TONIGHT we got 2 x Pioneer SMA3 and 2 x Pioneer SMA4 wireless systems. We wish to hear the same Spotify stream on all 4 speakers at the same time, but there seems to be no option to do this in Spotify Connect (Premiu...

  • Music Fan
  • For our company´s christmas party TONIGHT  we got 2 x Pioneer SMA3 and 2 x Pioneer SMA4 wireless systems. We wish to hear the same Spotify stream on all 4 speakers at the same time, but there se...
  • gubimann
  • Music Fan
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Sync of local files in playlists works on iphone, but when I play on iOS app, there's no sound.

Has anyone else run into the following issue: Sync of local files in playlists works on iphone, but when I play on iOS app, there's no sound. Local files play correctly on mac. Using iOS7, latest version of spotify app on both mac and ios. If so any ...

  • Casual Listener
  • Has anyone else run into the following issue: Sync of local files in playlists works on iphone, but when I play on iOS app, there's no sound. Local files play correctly on mac. Using iOS7, lates...
  • gurari
  • Casual Listener
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Using >50 MB in one minute on 3G

Hi, I've recently discovered that Spotify is using an awful lot of data when I'm online (3G/4G). I have a 5 GB plan from my telecom-provider, but the limit got exceeded quickly. I have deleted all playlists, set the streaming quality to normal, and ...

  • Casual Listener
  • Hi,   <System: iOS 7.0 , Spotify 0.9.1.230, iPhone 5>   I've recently discovered that Spotify is using an awful lot of data when I'm online (3G/4G). I have a 5 GB plan from my...
  • dariones
  • Casual Listener
  • 663 Views
  • 4 replies
  • 0 likes
  • 663 Views
  • 4 replies
  • 0 likes

Spotify premium not playing music but loading album pictures up

I'm trying to play music on my iPhone but since I updated spotify it doesn't wasn't to play any music

  • Newbie
  • I'm trying to play music on my iPhone but since I updated spotify it doesn't wasn't to play any music
  • Peter__
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Safe volume limit on iPhone 5S ios7?

I have recently encountered a problem that I cannot find a fix to anywhere. It would appear that I have a volume limit set somewhere that I cannot turn off. A track will start playing at a volume that I like and will then automatically turn itself do...

  • Casual Listener
  • I have recently encountered a problem that I cannot find a fix to anywhere. It would appear that I have a volume limit set somewhere that I cannot turn off. A track will start playing at a volume tha...
  • hotbovril
  • Casual Listener
  • 9839 Views
  • 6 replies
  • 0 likes
  • Windows
  • 9839 Views
  • 6 replies
  • 0 likes

My playlist won't work except shuffle

I tried to play a song but it won't play it will just stay the same but everything else works the only way i can play music is on shuffle please help if you have the same problem and know how to fix it. P.S it's on my iPhone 4s

  • Visitor
  • I tried to play a song but it won't play it will just stay the same but everything else works the only way i can play music is on shuffle please help if you have the same problem and know how to fix ...
  • Josh
  • Community Legend
  • 1968 Views
  • 2 replies
  • 0 likes
  • confusing
    Help
  • 1968 Views
  • 2 replies
  • 0 likes

Moving Local Files

I have Spotify Premium on my Windows PC, an iPad and iPhone 5S. My PC shows all my local files properly as (essentially) my iTunes music folder, which is fine. However, for some reason, my iPad shows 125 Local Files, and my iPhone shows 75 Local File...

  • Newbie
  • I have Spotify Premium on my Windows PC, an iPad and iPhone 5S. My PC shows all my local files properly as (essentially) my iTunes music folder, which is fine. However, for some reason, my iPad shows...
  • Boofonater001
  • Casual Listener
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

synchro with my iphone 4

It was always running ok, but tonight, when i tried to sync any playlist on my iphone 4, a red exclamation point like ! appears on the first song to be sync and then... nothing the sync juste stop please see enclosure

  • Casual Listener
  • It was always running ok, but tonight, when i tried to sync any playlist on my iphone 4, a red exclamation point  like ! appears on the first song to be sync and then... nothing the sync juste s...
  • Peter__
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Free ios App not working

I signed up long way ago and i was using my desktop app for a long time and it worked just fine. I tried one month premium trial and canceled before the expiration date. Today i have downloaded the ios App,signed in just fine but i can't tap anywhere...

  • Newbie
  • I signed up long way ago and i was using my desktop app for a long time and it worked just fine.   I tried one month premium trial and canceled before the expiration date.   Today i...
  • craigunderhill
  • Newbie
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Spotify won't sync songs to offline

Hi, there! Ok I'm really hoping someone here can help me because I'm starting to get a little upset. I have an iphone 5s running ios 7 with over 8GB of memory left and the version of spotify I have is 0.9.1.230, which I assume is the latest version s...

  • Casual Listener
  • Hi, there! Ok I'm really hoping someone here can help me because I'm starting to get a little upset. I have an iphone 5s running ios 7 with over 8GB of memory left and the version of spotify I have i...
  • bandnerd321
  • Casual Listener
  • 554 Views
  • 5 replies
  • 0 likes
  • 554 Views
  • 5 replies
  • 0 likes

48 hours Trial

Hello, I decided to try Spotify since I was already getting tired of iTunes Radio, however, I am not being able to get the 48 trial hours as it is advertised. I decided to ask some friends about it and they said that they could get it either. Does yo...

  • Casual Listener
  • Hello, I decided to try Spotify since I was already getting tired of iTunes Radio, however, I am not being able to get the 48 trial hours as it is advertised. I decided to ask some friends about it a...
  • Peter__
  • Community Legend
  • 591 Views
  • 4 replies
  • 0 likes
  • 591 Views
  • 4 replies
  • 0 likes

Audi MMI and Iphone 5 don't work with 0.7.2.26

Hi everyone I was always able to play Spotify in my Audi until the latest update to 0.7.2.26. Now when I click on a song in Spotify it starts for 1 second and then the system switches to the iPhone Music App and starts playing a song from there. It o...

  • Visitor
  • Hi everyone   I was always able to play Spotify in my Audi until the latest update to 0.7.2.26. Now when I click on a song in Spotify it starts for 1 second and then the system switches to t...
  • slaaen
  • Newbie
  • 2083 Views
  • 1 replies
  • 4 likes
  • 2083 Views
  • 1 replies
  • 4 likes

Solved!! Release Notes - Spotify for iOS 0.7.1

What's new in this version (0.7.1): New: Ever find yourself wondering what to play on Spotify? Introducing the new Discover experience on iPhone. (Coming soon to everyone.) New: A shiny, new Now Playing view, featuring the 'Up Next' queue on iPhone. ...

  • Spotify Legend
  • What's new in this version (0.7.1): New: Ever find yourself wondering what to play on Spotify? Introducing the new Discover experience on iPhone. (Coming soon to everyone.) New: A shiny, new N...
  • Peter_M
  • Roadie
  • 5868 Views
  • 41 replies
  • 4 likes
  • 5868 Views
  • 41 replies
  • 4 likes