Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137300 Views
  • 503 replies
  • 108 likes
  • 137300 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 96011 Views
  • 19 replies
  • 38 likes
  • 96011 Views
  • 19 replies
  • 38 likes

Meta-data not changing

With 0.9.1, the song meta-data is incorrectly being sent to my cars head unit. It shows only the 1st song it plays in spotify and does not change when song changes or even a playlist change. The previous spotify version 0.9.0 had no issues with meta-...

  • Casual Listener
  • With 0.9.1, the song meta-data is incorrectly being sent to my cars head unit. It shows only the 1st song it plays in spotify and does not change when song changes or even a playlist change. The prev...
  • Joe
  • Community Legend
  • 671 Views
  • 1 replies
  • 0 likes
  • metadata
    problem
  • 671 Views
  • 1 replies
  • 0 likes

Songs uploaded from computer wont sync to iPhone

I uploaded songs from my computer to my spotify playlist but when i try to play them from my phone it wont play and it says sync is required. im a premium user so i dont see why this would happen

  • Newbie
  • I uploaded songs from my computer to my spotify playlist but when i try to play them from my phone it wont play and it says sync is required. im a premium user so i dont see why this would happen
  • Josh
  • Community Legend
  • 1361 Views
  • 3 replies
  • 0 likes
  • 1361 Views
  • 3 replies
  • 0 likes

Spotify will not see iPhone 5s / Will not sync local songs

I have tried EVERYTHING in the forums. It got to the point where I REINSTALLED MY OS to figure out what the hell happened. Im at witts end. someone help me. Here are the things I've tried: -Reinstalling App and Desktop program (x20 and counting)-made...

  • Newbie
  • I have tried EVERYTHING in the forums. It got to the point where I REINSTALLED MY OS to figure out what the hell happened. Im at witts end. someone help me.    Here are the things I've ...
  • Joe
  • Community Legend
  • 689 Views
  • 2 replies
  • 0 likes
  • 689 Views
  • 2 replies
  • 0 likes

Sync non-playlist tracks

Can i sync offline to my phone a track that is not in my playlist?

  • Regular
  • Can i sync offline to my phone a track that is not in my playlist?
  • Joe
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Sync a playlist selectively

Can i sync only some tracks from a large playlist to my phone? (as opposed to telling it to sync the whole playlist) Thanks

  • Regular
  • Can i sync only some tracks from a large playlist to my phone? (as opposed to telling it to sync the whole playlist)         Thanks
  • Joe
  • Community Legend
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Syncing Files?

Hey there,So I've followed all the steps needed to sync music onto my iPhone, and I'm not sure if this is meant to happen, but it only sync local files from my iTunes, which I already have on it, not the other songs in the playlists? Don't know wheth...

  • Casual Listener
  • Hey there, So I've followed all the steps needed to sync music onto my iPhone, and I'm not sure if this is meant to happen, but it only sync local files from my iTunes, which I already have on it, n...
  • ethereal16
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

How to cancel subscription? No facebook

Hey guys. Need help canceling my subscription for Spotify and I don't have my facebook active anymore. Someone help. Finally getting tired of throwing 10$ away per month. Thanks!

  • Newbie
  • Hey guys. Need help canceling my subscription for Spotify and I don't have my facebook active anymore. Someone help. Finally getting tired of throwing 10$ away per month. Thanks!
  • Adam
  • Roadie
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
  • 0 likes

Spotify staying on lock screen after stopping music

Hello, After I am finished listening to my Spotify music on my iPhone, the last track played stays on the lock screen. The "play" button on the lock screen shows the pause icon which incidates that spotify is still playing, however it is not. The onl...

  • Visitor
  • Hello,   After I am finished listening to my Spotify music on my iPhone, the last track played stays on the lock screen.  The "play" button on the lock screen shows the pause icon which...
  • user-removed
  • Not applicable
  • 1102 Views
  • 2 replies
  • 0 likes
  • 1102 Views
  • 2 replies
  • 0 likes

Offline modus not working

Basically I always have the "offline modus" on when im going to school (using iPhone 4)So i've downloaded a playlist and it came to my attention that when i play that playlist , spotify is still using alot of MB's while im in offline modus.Does any1 ...

  • Casual Listener
  • Basically I always have the "offline modus" on when im going to school (using iPhone 4) So i've downloaded a playlist and it came to my attention that when i play that playlist , spotify is still ...
  • Metuni
  • Casual Listener
  • 729 Views
  • 4 replies
  • 0 likes
  • Other
  • 729 Views
  • 4 replies
  • 0 likes

While listening to synced music, Spotify uses too much data

Hi everyone, I use Spotify on my iphone mainly to listen to playlists the I've synced to listen offline and don't think that the amount of data Spotify uses while listening to music that's already on my phone is reasonable. I've used spotidy on the g...

  • Regular
  • Hi everyone,   I use Spotify on my iphone mainly to listen to playlists the I've synced to listen offline and don't think that the amount of data Spotify uses while listening to music that's...
  • Peter__
  • Community Legend
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Solved!! App Crashing After Password Change

Description Spotify app continues to crash after opening after changing password. A more detailed description, using numbered steps 1. Logged into account on iPad. 2. Changed password via the Spotify Website. 3. Opened Spotify on iPad. 4. Automatical...

  • Community Legend
  • Description Spotify app continues to crash after opening after changing password.   A more detailed description, using numbered steps 1. Logged into account on iPad. 2. Changed passwor...
  • Peter__
  • Community Legend
  • 3605 Views
  • 9 replies
  • 0 likes
  • 3605 Views
  • 9 replies
  • 0 likes

Move Thumbs up/down

In the IOS mobile application, using the radio functionality, the Thumbs Up/Thumbs Down functionality is located very close together. This has created a situation where very often I mistakenly hit one or the other instead of the intended button. This...

  • Visitor
  • In the IOS mobile application, using the radio functionality, the Thumbs Up/Thumbs Down functionality is located very close together. This has created a situation where very often I mistakenly hit on...
  • dinomight
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Shuffle Play

I still can't find the "shuffle play " feature they announced last week. I want to listen to all songs by a single artist shuffled.

  • Regular
  • I still can't find the "shuffle play " feature they announced last week. I want to listen to all songs by a single artist shuffled.
  • Kenneth11
  • Regular
  • 1615 Views
  • 10 replies
  • 0 likes
  • 1615 Views
  • 10 replies
  • 0 likes

Spotify Crashing on starup (facebook password change)

Hi, i just found a bug on the ios app! I recently changed my password on facebook and since my spotify app is login with facebook it crashed when i started the app!

  • Newbie
  • Hi, i just found a bug on the ios app! I recently changed my password on facebook and since my spotify app is login with facebook it crashed when i started the app!   
  • Peter__
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Won't sync all songs on Iphone 5

I am having so many issues lately with all of my songs syncing on spotify. I gave up a long long time ago on trying to get my own music on spotify, it's not songs from spotify that will not sync. I have tried closing and reopening the app multiple ti...

  • Casual Listener
  • I am having so many issues lately with all of my songs syncing on spotify. I gave up a long long time ago on trying to get my own music on spotify, it's not songs from spotify that will not sync. I h...
  • Peter__
  • Community Legend
  • 1608 Views
  • 1 replies
  • 0 likes
  • 1608 Views
  • 1 replies
  • 0 likes

Spotify special behaviors

Dear all, I currently use Spotify free version on my iPad Air, my Macbook Retina without problem.I've installed iPhone version but here i had a special behavior. All musics (in my personnal play list or not) cannot be played except play randomly.Each...

  • Newbie
  • Dear all,   I currently use Spotify free version on my iPad Air, my Macbook Retina without problem. I've installed iPhone version but here i had a special behavior. All musics (in my pers...
  • Peter__
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

my spotify app on my iphone has irreversably changed language

My kids accidently changed language setting on my iphone to Japanese. When I changed it back to Swedish, a few apps were still in Japanese, including my Spotify app! I tried to reinstall the app, but it came back still in japanese. I can't find langu...

  • Newbie
  • My kids accidently changed language setting on my iphone to Japanese. When I changed it back to Swedish, a few apps were still in Japanese, including my Spotify app! I tried to reinstall the app, but...
  • Peter__
  • Community Legend
  • 1701 Views
  • 2 replies
  • 0 likes
  • 1701 Views
  • 2 replies
  • 0 likes

Playlist songs not showing up on Iphone

So I made a playlist and then the artist had one of their cds taken off spotify... so I bought the CD and the local files were added to spotify and then I was able to listen to the songs on my playlist using my computer... however, these songs aren't...

  • Regular
  • So I made a playlist and then the artist had one of their cds taken off spotify... so I bought the CD and the local files were added to spotify and then I was able to listen to the songs on my playli...
  • Joe
  • Community Legend
  • 5366 Views
  • 11 replies
  • 0 likes
  • 5366 Views
  • 11 replies
  • 0 likes

Changed password, now Spotify app crashes after telling me it can't login

So, how do I fix this without once again doing the whole "uninstall app completely and then reinstall and resync all offline playlists" thing?

  • Regular
  • So, how do I fix this without once again doing the whole "uninstall app completely and then reinstall and resync all offline playlists" thing?
  • AKF3
  • Regular
  • 932 Views
  • 2 replies
  • 0 likes
  • 932 Views
  • 2 replies
  • 0 likes