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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37289 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102884 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1315 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299232 Views

61 replies

16 likes

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  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125908 Views

19 replies

38 likes

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Premium only shuffles

I've had premium on my iPhone sense august and now it will only shuffle. I'll get the message telling me about the new feature when I pick a song and then it starts playing a random song from my collection. I've deleted and reinstalled, logged in and...

Casual Listener

I've had premium on my iPhone sense august and now it will only shuffle. I'll get the message telling me about the new feature when I pick a song and then it starts playing a random song from my coll...

Joe

Community Legend

653 Views

2 replies

0 likes

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Shuffle Mode Cannot Turn Off with Premium Account

Hi! I am Spotify Premium User, and I cannot turn off the shuffle mode on my I - pad... I know the shuffle mode is now a must for free accounts on mobile devices, shouldn't it be a choice for paying users?? Thx!! Spoiler (Highlight to read)

Newbie

Hi!  I am Spotify Premium User, and I cannot turn off the shuffle mode on my I - pad... 😞 I know the shuffle mode is now a must for free accounts on mobile devices, shouldn't it be a choice...

Joe

Community Legend

1830 Views

3 replies

0 likes

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  • 3 replies
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Spotify app is frozen on iPhone. Keeps saying 'waiting'

HiI have had the premium app for almost a year now. Tried to upload latest version using app store but it's been frozen for over 6 days now. It keeps saying 'waiting' but nothing happens. Help or else I want my money back for these wasted days! Spoti...

Newbie

Hi I have had the premium app for almost a year now. Tried to upload latest version using app store but it's been frozen for over 6 days now. It keeps saying 'waiting' but nothing happens. Help or...

Peter__

Community Legend

1884 Views

2 replies

1 likes

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  • 1 likes

New Iphone User

So today i just bought spotify premium which of course means that im under the 30 day free trial. When i went and purchased premium i was under the understanding that i would be able to make a playlist and choose the exact song i wanted to play. So i...

Visitor

So today i just bought spotify premium which of course means that im under the 30 day free trial. When i went and purchased premium i was under the understanding that i would be able to make a playli...

Peter__

Community Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Solved!! iPhone 5 massive battery drain

I'm have Spotify running and I can watch the battery drain... Maybe 1% per 3 mins... And phone is hot

Regular

I'm have Spotify running and I can watch the battery drain... Maybe 1% per 3 mins... And phone is hot

climbing-Ed

Casual Listener

2128 Views

14 replies

0 likes

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Solved!! Error code 408

Hi!!I can't log in in my account it says error code 408 and I can't do anything. This is happening since 3 days ago and I haven't changed anything or done anything...what can I do??thanks

Newbie

Hi!!I can't log in in my account it says error code 408 and I can't do anything. This is happening since 3 days ago and I haven't changed anything or done anything...what can I do??thanks

Peter__

Community Legend

3689 Views

5 replies

0 likes

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  • 5 replies
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Lost my playlists

Recently gone on to my spotiffy account to find out that I've lost all of my playlists on account "wchambers1403"

Newbie

Recently gone on to my spotiffy account to find out that I've lost all of my playlists on account "wchambers1403"

Josh

Community Legend

442 Views

1 replies

0 likes

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Full Volume on iOS7 on iPhone 4S Problem when playing selected songs

For some time now a number of songs when played from my playlists will suddenly cause the volume to jump up to full. Its very annoying, and i am concerned due to my already poor hearing. It seems to always happen when some songs are played from my pl...

Newbie

For some time now a number of songs when played from my playlists will suddenly cause the volume to jump up to full. Its very annoying, and i am concerned due to my already poor hearing.   I...

Peter__

Community Legend

763 Views

1 replies

0 likes

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48 hour free trial

I recently downloaded the app and every one talks about the free trail and I didn't get it. Why is this?

Newbie

I recently downloaded the app and every one talks about the free trail and I didn't get it. Why is this?

Peter__

Community Legend

605 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Error:408

Helllo!!I tried connecting with FB but it gets a message error:408Before i was able to connect and listened to music but now i cantHelp pls!!!

Newbie

Helllo!! I tried connecting with FB but it gets a message error:408 Before i was able to connect and listened to music but now i cant Help pls!!!

Peter__

Community Legend

4481 Views

9 replies

0 likes

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  • 9 replies
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Resetting My offline devices

Can you please help me resetting My offline devices, A's The kids have been playing around ,,,

Newbie

Can you please help me resetting My offline devices, A's The kids have been playing around ,,,

Joe

Community Legend

466 Views

1 replies

0 likes

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  • 1 replies
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Re: Shuffle Won't Turn Off

I've got premium and an iPhone and can't get shuffle to turn off or grey out. Any bright ideas welcome as it's really irritating !

Newbie

I've got premium and an iPhone and can't get shuffle to turn off or grey out. Any bright ideas welcome as it's really irritating !

Joe

Community Legend

554 Views

1 replies

0 likes

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  • 1 replies
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Spotify connect on IOS

Hi is spotify connect function for IOS still on roll out? because I do not see any spotify connect icon when playing music. Am I missing something?

Roadie

Hi is spotify connect function for IOS still on roll out? because I do not see any spotify connect icon when playing music. Am I missing something?

Peter__

Community Legend

1021 Views

3 replies

0 likes

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Playlist folder > all tracks - ordering is bizarre, any way to sort?

Hi Can anyone help me with this, its driving me potty. How can I get 'all tracks' on the iphone to sort more sensibly and less randomly? I have Spotify premium on Windows desktop and iphone. I have multiple playlists (each of an album) within playlis...

Casual Listener

Hi   Can anyone help me with this, its driving me potty. How can I get 'all tracks' on the iphone to sort more sensibly and less randomly?   I have Spotify premium on Windows deskto...

meahtenoha

Spotify

1150 Views

3 replies

0 likes

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Solved!! Spotify crashing on iPhone iOS 7.0.4

Hi all For a while now Spotify is just refusing to function. After clicking on the app, I receive a message saying 'browse is not available in offline mode'. So I literally can't access ANY other page than this - whether I'm connected to home wireles...

Casual Listener

Hi all   For a while now Spotify is just refusing to function. After clicking on the app, I receive a message saying 'browse is not available in offline mode'.   So I literally ca...

bturner73

Casual Listener

2846 Views

6 replies

1 likes

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Simple Features?

First off...I love spotify and their music catalog, but I'm growing increasingly frustrated with their lack of VERY SIMPLE features. I know somebody has addressed these before but I'm a new user that just tried out Beats Music and found their app to ...

Newbie

First off...I love spotify and their music catalog, but I'm growing increasingly frustrated with their lack of VERY SIMPLE features. I know somebody has addressed these before but I'm a new user that...

JonCr

Music Fan

731 Views

1 replies

0 likes

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  • 1 replies
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Doesnt work

My iphone app doesnt allow me to use premium. I have a email receipt showing that i have purchased it. How do i get it on my phone?

Casual Listener

My iphone app doesnt allow me to use premium. I have a email receipt showing that i have purchased it. How do i get it on my phone?

Adam

Roadie

719 Views

1 replies

0 likes

Fix
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Solved!! Reset Phone

I fully reset my iPhone recently(including all apps and data), in about early December. Before I reset it I had spotify premium and I was paying the $11.99 a month but after I reset and got the Spotify app again, I didn't have Premium although I was ...

Casual Listener

I fully reset my iPhone recently(including all apps and data), in about early December. Before I reset it I had spotify premium and I was paying the $11.99 a month but after I reset and got the Spoti...

Joe

Community Legend

1140 Views

3 replies

0 likes

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  • 3 replies
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Solved!! I Pod nano 6 Generation

How can i get the Spotify Tracks on I Pod nano ? ^^ I dont mean the local files

Casual Listener

How can i get the Spotify Tracks on I Pod nano ? ^^ I dont mean the local files

Snakex

Casual Listener

1038 Views

2 replies

0 likes

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Solved!! Connection error [error 113] on iphone IOS 7

I can't login and always get error 113. Ethier via Facebook or password login. Deleted and re installed app but doesn't work. Please help!

Casual Listener

I can't login and always get error 113. Ethier via Facebook or password login. Deleted and re installed app but doesn't work.   Please help!

tomguis

Casual Listener

1545 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes