Since the most recent update to the iOS mobile app, ver 184.108.40.2060, I have not been able to sync my local files to my device (Ipod 5G, ver 7.1.2). When I attempt to sync, over Wi-Fi, the app crashes every time. I have tried uninstalling/reinstalling the app several times. This has never been an issue until this latest update, and upon consulting the Spotify community forums, I see that am not alone in this problem. I have very much enjoyed the Premium service and would like to remain a subscriber, however I have currently suspended my subscription pending a resolution to this issue. Is this a permanent situation in regards to syncing local files or a bug which will be fixed in the near future? I would like an answer and explanation to that question.
When I cancelled my subscription I received an email from support@spotify which instructed me to try restarting my device (which I have already tried) and if that fails to send details about my device. Not much support, extremely dissatisfied with customer support. As I said, I have cancelled my subscription, but it is paid and still active until 9/24/2014, I will wait and see if there is an explanation forthcoming. If Spotify will just answer and explain whether or not users can sync local files or not, I may continue my subscription. Just be honest and stop giving your users useless solutions if Spotify knows that we can no longer sync local files. If I have not received some resolution by 9/24, I won't renew my subscription and I will try another service.
Ipod 5G, available space 17.9 GB
iOS ver 7.1.2
Spotify ver 220.127.116.110
sync over Wi-Fi
No cache clearing or task-killing apps
This post is a copy of the email I sent to email@example.com in reply to their response to my problem.