Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30855 Views
  • 13 replies
  • 35 likes
  • 30855 Views
  • 13 replies
  • 35 likes

Solved!! Laden von Covern deaktivieren

Hallo. Ist es möglich, dass die App nicht immer die Cover und ähnliches mitlädt. Bei der Telekom ist in der Spotify-Flat das Musik hören im Volumen inklusive, das laden der Cover allerdings nicht. Kann man deaktivieren, dass diese immer mitgeladen we...

  • Newbie
  • Hallo.   Ist es möglich, dass die App nicht immer die Cover und ähnliches mitlädt. Bei der Telekom ist in der Spotify-Flat das Musik hören im Volumen inklusive, das laden der Cover allerding...
  • jeremygoh
  • Community Legend
  • 2504 Views
  • 1 replies
  • 0 likes
  • 2504 Views
  • 1 replies
  • 0 likes

when i go offline the songs i downloaded wont play i dont understand??

ok so i save the song like how you should. but when i go offline it doesnt save! there's an arrow below it and it should go green when its downloaded but i dont know how :(( it worked fine from the start and now it doesnt. im on premium 7 days , on m...

  • Newbie
  • ok so i save the song like how you should. but when i go offline it doesnt save! there's an arrow below it and it should go green when its downloaded but i dont know how :(( it worked fine from the s...
  • jeremygoh
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Solved!! Update of iPad App - "my music" etc. missing

Hey Spotify, I just want to ask you, there was an update for Android and also the Apple iPhones, of the App - with this new feature to save Artists or Songs or even Albums - not as earlier when you only had the possibility to save something as playli...

  • Casual Listener
  • Hey Spotify,   I just want to ask you, there was an update for Android and also the Apple iPhones, of the App - with this new feature to save Artists or Songs or even Albums - not as ea...
  • Jong1
  • Gig Goer
  • 3114 Views
  • 5 replies
  • 3 likes
  • 3114 Views
  • 5 replies
  • 3 likes

Solved!! iPod Touch - Not loading any of my playlist or songs, it's all empty.

Hello, this is my first time posting in the forums so I hope I do this right and give enough info. Thanks. Description My iPod touch app is not working, I can log in but it's not loading anything after new update. It's like the app in not recognising...

  • Casual Listener
  • Hello, this is my first time posting in the forums so I hope I do this right and give enough info. Thanks.   Description My iPod touch app is not working, I can log in but it's not loading...
  • Tazular
  • Casual Listener
  • 4107 Views
  • 2 replies
  • 0 likes
  • 4107 Views
  • 2 replies
  • 0 likes

Solved!! iOS app pauses music when switch to safari

Running iOS5 on iPhone 4s. All updates applied.When playing music in the app (offline mode), if I switch to safari, the music fades to pause. Does not do this on other apps.Tried shutting down Spotify and relaunching, no effect.Thoughts?

  • Newbie
  • Running iOS5 on iPhone 4s. All updates applied. When playing music in the app (offline mode), if I switch to safari, the music fades to pause. Does not do this on other apps. Tried shutting dow...
  • Tuffers-1875
  • Newbie
  • 45193 Views
  • 7 replies
  • 0 likes
  • 45193 Views
  • 7 replies
  • 0 likes

Offline synching not working

HiI am a very new user and to begin with had no problem with making music available offline. However in last couple of days the synching has stopped and I now only have 3 playlists available offline. I have tried switching all 'available offline' off...

  • Casual Listener
  • Hi I am a very new user and to begin with had no problem with making music available offline. However in last couple of days the synching has stopped and I now only have 3 playlists available offlin...
  • jeremygoh
  • Community Legend
  • 2225 Views
  • 3 replies
  • 0 likes
  • offline mode
    offline playlists
    Offline playlists unavailable
  • 2225 Views
  • 3 replies
  • 0 likes

Solved!! Does Spotify prefer sync'd tracks over streaming even when connected to a network?

Disclaimer: I am posting here because I use the iOS version of Spotify and it didn't seem like there was a general FAQ forum. So I am curious. I don't let Spotify use my cellular network so that I can keep my data down. Instead I simply sync my favou...

  • Music Fan
  • Disclaimer: I am posting here because I use the iOS version of Spotify and it didn't seem like there was a general FAQ forum.   So I am curious. I don't let Spotify use my cellular network s...
  • DanHazard
  • Music Fan
  • 877 Views
  • 2 replies
  • 0 likes
  • 877 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for iOS 1.4.0

iOS Release Notes What's new in version 1.4.0 New: You can now view and control your Play Queue. (iPhone) New: To avoid duplicates, we'll ask you to confirm if you add a song to a playlist twice. (iPhone) New: Say hello to sorting and filtering in Yo...

  • Spotify Legend
  • iOS Release Notes What's new in version 1.4.0 New: You can now view and control your Play Queue. (iPhone) New: To avoid duplicates, we'll ask you to confirm if you add a song to a playli...
  • Goodman
  • Spotify Legend
  • 9074 Views
  • 101 replies
  • 0 likes
  • 1.4.0
    iOS
    Release Notes
  • 9074 Views
  • 101 replies
  • 0 likes

Spotify Premium is not working on my iPhone 5s

Hi I already tried delete and reinstall. Log in and then log out all those methods mentioned from previous comments. When I check my account from Spotify, it appeared to be "free"; and when I clicked on Premium it is asking me to pay $12 something bu...

  • Regular
  • Hi I already tried delete and reinstall. Log in and then log out all those methods mentioned from previous comments. When I check my account from Spotify, it appeared to be "free"; and when I clicked...
  • Kayumihama
  • Regular
  • 1001 Views
  • 7 replies
  • 0 likes
  • 1001 Views
  • 7 replies
  • 0 likes

Wtf

I found a bug and I'd like to help spotify out by submitting it. 1: there is no obvious way to do in the app. 2: going to "help->solutions->tech support->report an error or bug-> iOS" on the desktop website does absolutely NOTHING. On the last step y...

  • Casual Listener
  • I found a bug and I'd like to help spotify out by submitting it. 1: there is no obvious way to do in the app. 2: going to "help->solutions->tech support->report an error or bug-> iOS...
  • jeremygoh
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Car Function

Hello all, I am using the Spotify app in my Car, I'd like to have the option that the device will not go into standby Mode unless I have quit.In the past I used CarTunes for local files which gave the opportunity to switch such a function.

  • Casual Listener
  • Hello all, I am using the Spotify app in my Car, I'd like to have the option that the device will not go into standby Mode unless I have quit. In the past I used CarTunes for local files which g...
  • jeremygoh
  • Community Legend
  • 574 Views
  • 3 replies
  • 0 likes
  • 574 Views
  • 3 replies
  • 0 likes

Playlist

Whenever I play a playlist on spotify it always plays other songs that are not in my playlist but are related to the songs that are. Is there a setting that I can choose that only plays songs in my playlist and not related songs?

  • Newbie
  • Whenever I play a playlist on spotify it always plays other songs that are not in my playlist but are related to the songs that are. Is there a setting that I can choose that only plays songs in my p...
  • jeremygoh
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

iPhone saved songs not showing up on desktop client.

I just noticed that many of the songs I've been saving while using the iPhone app, are not showing up on the Spotify application on my Mac. Any ideas?

  • Regular
  • I just noticed that many of the songs I've been saving while using the iPhone app, are not showing up on the Spotify application on my Mac.  Any ideas?
  • jeremygoh
  • Community Legend
  • 879 Views
  • 1 replies
  • 0 likes
  • 879 Views
  • 1 replies
  • 0 likes

Stops playing after a few seconds

When I'm listening to Spotify it plays for about 10-15 seconds and then stops. The screen shows the timer still moving along like it is still playing but there is no sound. This happens every time I play a song and it doesn't matter if I have full wi...

  • Visitor
  • When I'm listening to Spotify it plays for about 10-15 seconds and then stops. The screen shows the timer still moving along like it is still playing but there is no sound. This happens every time I ...
  • jeremygoh
  • Community Legend
  • 1486 Views
  • 1 replies
  • 0 likes
  • 1486 Views
  • 1 replies
  • 0 likes

Audio Problems

Dear All, I'm having problems with the Spotify Audio.I use Air Play mode by connecting both cars and in Home. Unfortunately, I always feel at the beginning of the song loud and after about a second shot goes low. In addition, the reproduction Gapless...

  • Casual Listener
  • Dear All,   I'm having problems with the Spotify Audio. I use Air Play mode by connecting both cars and in Home. Unfortunately, I always feel at the beginning of the song loud and after abo...
  • jeremygoh
  • Community Legend
  • 617 Views
  • 5 replies
  • 0 likes
  • 617 Views
  • 5 replies
  • 0 likes

Left panel freezes after adding song to playlist Opciones

Hi everyone, I have an annoying bug on my iPad mini retina : I use the search function to add a song to a playlist, then when I found it I add it from the left panel of spotify (the one with top hits, titles...). It works, but then when I do a new se...

  • Casual Listener
  • Hi everyone, I have an annoying bug on my iPad mini retina : I use the search function to add a song to a playlist, then when I found it I add it from the left panel of spotify (the one with top hits...
  • jeremygoh
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Siri eyes free doesn't work with Spotify

Just had siri eyes free installed in my 2014 honda accord. It works well except when spotify is open, which is most of the time. When I press the button on my steering wheel to activate siri, it never activates. It pauses spotify briefly and then it ...

  • Newbie
  • Just had siri eyes free installed in my 2014 honda accord. It works well except when spotify is open, which is most of the time. When I press the button on my steering wheel to activate siri, it neve...
  • jeremygoh
  • Community Legend
  • 1189 Views
  • 2 replies
  • 1 likes
  • 1189 Views
  • 2 replies
  • 1 likes

Play que problems

-Open Spotify-Open search and search for anything-Starts à song from result from search-Set a song in queNow im unable to play other track from search result. I can do a new search but still unable to play anything from search result.Plenas help, thi...

  • Casual Listener
  • -Open Spotify -Open search and search for anything -Starts à song from result from search -Set a song in que Now im unable to play other track from search result. I can do a new search but stil...
  • jeremygoh
  • Community Legend
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

My synchronisation icon (my albums area) turned grey, why ?

Hello Community, My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ? Thanks for your help, A french user,Xavier

  • Newbie
  • Hello Community,   My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ?   Thanks for your help, A...
  • jeremygoh
  • Community Legend
  • 604 Views
  • 1 replies
  • 0 likes
  • Albums
    synchronisation
  • 604 Views
  • 1 replies
  • 0 likes