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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 383192 Views
  • 876 replies
  • 325 likes
  • 383192 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 74330 Views
  • 124 replies
  • 32 likes
  • 74330 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16007 Views
  • 8 replies
  • 0 likes
  • 16007 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Offline Mode - How does it work?

Hello, im just trying to find out if the offline play stores the music on my phone storage?

  • Newbie
  • Hello, im just trying to find out if the offline play stores the music on my phone storage? 
  • Peter__
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Unable to Play Music after Backup/Restore from iTunes

I'm having several issues with using Spotify on iOS 7. These issues have existed since the iOS 7 beta was out forever ago, and have never been addressed. Every time I upgrade firmware versions (ex. 7.0 -> 7.1) the following occurs: Upon launching Spo...

  • Newbie
  • I'm having several issues with using Spotify on iOS 7. These issues have existed since the iOS 7 beta was out forever ago, and have never been addressed.   Every time I upgrade firmware...
  • Peter__
  • Community Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

Ipad wont sync playlists offline and keeps crashing

Please help, every time i go onto a playlist that i like and click the button to make it available offline, the first song in the playlist gets an orange exclamation mark next to it, and when I unclick the button that syncs the songs and makes them a...

  • Regular
  • Please help, every time i go onto a playlist that i like and click the button to make it available offline, the first song in the playlist gets an orange exclamation mark next to it, and when I uncli...
  • 11ashboy
  • Regular
  • 1516 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1516 Views
  • 5 replies
  • 0 likes

Solved!! Discover (General Question)

Greetings Could someone please tell me how many days it take for a personal post (my post regarding an album I liked) to disappear from Discover. Thanks Andi

  • Visitor
  • Greetings   Could someone please tell me how many days it take for a personal post (my post regarding an album I liked) to disappear from Discover.    Thanks   Andi ...
  • user-removed
  • Not applicable
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Spotify won't download music

I have had spotify for over six months, and all of a sudden my music won't download. I've been having this problem for near a week. I checked the server, and it said it was up and running.

  • Casual Listener
  • I have had spotify for over six months, and all of a sudden my music won't download. I've been having this problem for near a week.    I checked the server, and it said it was up and ru...
  • Josh
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Deleted my facebook account. How can you transfer Spotify Premium to another account?

I have permanently deleted my facebook account and therefore I no longer have Spotify Premium. I got Spotify Premium via a phone deal with Telia in Denmark and now that I have permanently deleted my facebook account I can no longer access Spotify Pre...

  • Newbie
  • I have permanently deleted my facebook account and therefore I no longer have Spotify Premium. I got Spotify Premium via a phone deal with Telia in Denmark and now that I have permanently deleted my ...
  • Peter__
  • Community Legend
  • 3211 Views
  • 1 replies
  • 0 likes
  • 3211 Views
  • 1 replies
  • 0 likes

Solved!! Gapless Playback is not quite

I'm not a gapless playback freak, but I decided to give it a try by listening to a mixtape I occasionally listen to. The gap is much shorter, but it is still there.

  • Music Fan
  • I'm not a gapless playback freak, but I decided to give it a try by listening to a mixtape I occasionally listen to. The gap is much shorter, but it is still there.
  • Peter__
  • Community Legend
  • 8654 Views
  • 10 replies
  • 0 likes
  • 8654 Views
  • 10 replies
  • 0 likes

Completely baffled by Spotify and I Pod classic

I am completely new to digital music. I have Spotify premium and have just bought an I Pod Classic to play the music on. I do not understand any of the directions for doing this. Examples that are given do not seem to match my experience. Is it even ...

  • Newbie
  • I am completely new to digital music. I have Spotify premium and have just bought an I Pod Classic to play the music on. I do not understand any of the directions for doing this. Examples that are gi...
  • Spaceboy88
  • Roadie
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

My G3 iPod touch isn't syncing with Spotify.

About a month ago, I suddenly got a message on my iPod that I had too many 'offline devices' registered and all my playlists stopped working. Since then I have had my 'offline devices' rebooted. But since the reboot, I have been unable to get my iPod...

  • Regular
  • About a month ago, I suddenly got a message on my iPod that I had too many 'offline devices' registered and all my playlists stopped working. Since then I have had my 'offline devices' rebooted. But ...
  • WitchesRayvyn
  • Regular
  • 492 Views
  • 7 replies
  • 0 likes
  • 492 Views
  • 7 replies
  • 0 likes

Solved!! All playlists deleted

I have premium and all of my playlists have been deleted. I have logged out/logged in as well as deleted and redone loaded the app on my iPhone and the playlists are still all gone.

  • Casual Listener
  • I have premium and all of my playlists have been deleted. I have logged out/logged in as well as deleted and redone loaded the app on my iPhone and the playlists are still all gone.
  • rtj18
  • Casual Listener
  • 379 Views
  • 4 replies
  • 0 likes
  • 379 Views
  • 4 replies
  • 0 likes

What?!

Spotify for iOS7 no longer has a "home page" function, and even when the app is turned off I can't get back to a search page without hitting "back" for 10 minutes. Not sure who's brilliant idea that was, but make the heads roll and then fix it. Also,...

  • Newbie
  • Spotify for iOS7 no longer has a "home page" function, and even when the app is turned off I can't get back to a search page without hitting "back" for 10 minutes. Not sure who's brilliant idea that ...
  • Peter__
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Spotify tracks stop playing at random

Spotify, I think you have a major problem. Lately, since a week or 3, both on my iPhone 4 (iOS7) and Ipod touch 4th Gen the tracks of my downloaded playlists, when being offline, stop playing after an undefined time. They skip to the next track but n...

  • Music Fan
  • Spotify, I think you have a major problem. Lately, since a week or 3, both on my iPhone 4 (iOS7) and Ipod touch 4th Gen the tracks of my downloaded playlists, when being offline, stop playing after a...
  • MichelDC
  • Casual Listener
  • 1384 Views
  • 25 replies
  • 0 likes
  • 1384 Views
  • 25 replies
  • 0 likes

Help! I need my music!!

I subscribes to spotify premium but it's still telling me i need to upgrade to have music offline :S

  • Newbie
  • I subscribes to spotify premium but it's still telling me i need to upgrade to have music offline :S
  • Josh
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! I have a question about how works the offline mode.

The thing is that i make playlists and suscribe to playlists also. I put the offline mode on so i can listen when i have no internet connections. So i suppose that the musics on the playlist with offline mode is keep on the harddisk of the phone. So ...

  • Newbie
  • The thing is that i make playlists and suscribe to playlists also. I put the offline mode on so i can listen when i have no internet connections. So i suppose that the musics on the playlist with...
  • pnc
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

synching ipod

i am trying to sync my ipod when i plug it in to my laptop nothing happens what am i doing wrong

  • Casual Listener
  • i am trying to sync my ipod when i plug it in to my laptop nothing happens what am i doing wrong  
  • MattSuda
  • Spotify Star
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Issues with Syncing

I'm experiencing multiple issues with syncing, whether it's getting my iPhone 4S to sync with my computer, or getting my playlists to sync fully to offline play. I've tried everything to get my phone/computer to sync and nothing is working - uninstal...

  • Newbie
  • I'm experiencing multiple issues with syncing, whether it's getting my iPhone 4S to sync with my computer, or getting my playlists to sync fully to offline play. I've tried everything to get my phone...
  • Adam
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Shuffle only. Need help!

Hi. I have a premium account, but way can I only shuffle my playlists? Can somebody help me?

  • Newbie
  • Hi. I have a premium account, but way can I only shuffle my playlists? Can somebody help me?
  • Adam
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Not all tracks syncing to device

When I try syncing a playlist, the last 1000 or so songs don't sync to my iPod touch. I know they're available on Spotify and aren't local files. I tried re-syncing the whole playlist, but I get the same result.

  • Casual Listener
  • When I try syncing a playlist, the last 1000 or so songs don't sync to my iPod touch. I know they're available on Spotify and aren't local files. I tried re-syncing the whole playlist, but I get the ...
  • robzim737
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Won't Load Anything

My iphone app will open, but it won't load anything (playlists, radio stations, any music, anything). When I search for a band it just say "an error occured", and when I look go into the discover area, it loads those playlists, but not the music itse...

  • Newbie
  • My iphone app will open, but it won't load anything (playlists, radio stations, any music, anything).  When I search for a band it just say "an error occured", and when I look  go into the ...
  • smcmechen
  • Casual Listener
  • 5137 Views
  • 4 replies
  • 0 likes
  • 5137 Views
  • 4 replies
  • 0 likes