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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36735 Views
  • 15 replies
  • 36 likes
  • 36735 Views
  • 15 replies
  • 36 likes

iphone 5s only syncing certain songs

So I just recently got my iPhone 5s warratied, so apple gave me a new one. When I loaded the backup of my old one onto the new one, spotify was put in the exact same place as where I had it on the old phone. However, when I clicked the "make songs av...

  • Regular
  • So I just recently got my iPhone 5s warratied, so apple gave me a new one. When I loaded the backup of my old one onto the new one, spotify was put in the exact same place as where I had it on the ol...
  • jeremygoh
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

problems streaming Spotify from apple tv

Hello, I am having issues streaming music from my apple tv. I have tried this from my iphone, ipad, and imac. It works for about 20 minutes and then kicks off to the device it was streaming from. What's causing this?? I can play itunes and other thin...

  • Newbie
  • Hello,    I am having issues streaming music from my apple tv. I have tried this from my iphone, ipad, and imac. It works for about 20 minutes and then kicks off to the device it was st...
  • jeremygoh
  • Community Legend
  • 1067 Views
  • 1 replies
  • 0 likes
  • 1067 Views
  • 1 replies
  • 0 likes

2nd Gen Ipod Touch

Hi. Seen plenty of posts about this, but still a little confused. My 2nd Gen Ipod only goes to ios 4.2.1. I have had spotify working on it, but as a free user, it is saying that you have to be a premium user to stream. So my questions are : When did ...

  • Casual Listener
  • Hi.   Seen plenty of posts about this, but still a little confused.   My 2nd Gen Ipod only goes to ios 4.2.1.   I have had spotify working on it, but as a free user, it is ...
  • jeremygoh
  • Community Legend
  • 1306 Views
  • 1 replies
  • 0 likes
  • 1306 Views
  • 1 replies
  • 0 likes

Songs randomly start playing on iOS

For some time now, Spotify has been randomly playing songs when left open, and sitting on my iHome. Even when I shut off the iHome I can still see the timer on the song going, so I end up having to close out the app completely if I don't want it to p...

  • Gig Goer
  • For some time now, Spotify has been randomly playing songs when left open, and sitting on my iHome. Even when I shut off the iHome I can still see the timer on the song going, so I end up having to c...
  • jeremygoh
  • Community Legend
  • 2083 Views
  • 3 replies
  • 0 likes
  • 2083 Views
  • 3 replies
  • 0 likes

wrong country

Hello I've changed the country in my profile many times but it seems not to work. I can't listen to Spotify because it thinks I'm in Finland og Denmark. I'm in Iceland and want to change it to that! Can you help me? Iddakongur

  • Newbie
  • Hello   I've changed the country in my profile many times but it seems not to work. I can't listen to Spotify because it thinks I'm in Finland og Denmark. I'm in Iceland and want to change i...
  • jeremygoh
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Heavy Bug: iOS Spotify crashes and can't seem to add local files to Your Music

I am very thrilled to finally have the "Your Music" feature on spotify. Now the music browsing is much more convinient and fast, but I've noticed a very big bug that kills me every time. I have a bunch of local files that aren't on spotify streaming ...

  • Regular
  • I am very thrilled to finally have the "Your Music" feature on spotify. Now the music browsing is much more convinient and fast, but I've noticed a very big bug that kills me every time. I have a bun...
  • jeremygoh
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Playlists by Genre and mood n IPAD

This could be a dumb question, but... On my Android phone the browse feature brings up pre set play lists by Genre.and Mood On my IPAD they aren't there . I thought they used to be there but I cant see them now. How do i get back to them on the IPAD ...

  • Casual Listener
  • This could be a dumb question, but... On my Android phone the browse feature brings up pre set play lists by Genre.and Mood On my IPAD they aren't there . I thought they used to be there but I ca...
  • jeremygoh
  • Community Legend
  • 1115 Views
  • 5 replies
  • 0 likes
  • 1115 Views
  • 5 replies
  • 0 likes

iPhone 5, Spotify 1.5.0.2728, Vocals quiet with airy instruments

Currently a Spotify Premium member utilizing High Quality streaming and Extreme Quality Syncing. I've never experienced this issue prior to the latest upgrade, but intermittently (on both phone and desktop as well), the vocals on tracks will be almos...

  • Casual Listener
  • Currently a Spotify Premium member utilizing High Quality streaming and Extreme Quality Syncing. I've never experienced this issue prior to the latest upgrade, but intermittently (on both phone a...
  • jeremygoh
  • Community Legend
  • 1243 Views
  • 3 replies
  • 0 likes
  • 1.5.0.2728
    IOS 7
    vocals
  • 1243 Views
  • 3 replies
  • 0 likes

Can't get Local Files to show on iPhone 5c?

I have Spotify pointing at several folders for local files, inc downloads and have put some music in there. I then see my iphone in the spotify list on my Mac, and on my mac all the files show but never in my iPhone Spotify app with the same paid for...

  • Regular
  • I have Spotify pointing at several folders for local files, inc downloads and have put some music in there.   I then see my iphone in the spotify list on my Mac, and on my mac all the files ...
  • jeremygoh
  • Community Legend
  • 997 Views
  • 6 replies
  • 0 likes
  • 997 Views
  • 6 replies
  • 0 likes

Solved!! Spotify only syncs a few songs to my Ipod

I made a playlist with songs I want on my Ipod nano6G 16GB, but when I try to sync that playlist it only syncs 17 of the 187 songs ( yes my Ipod has enough space left). weird thing is Spotify tells my while syncing ...of 17 songs left but there are 1...

  • Casual Listener
  • I made a playlist with songs I want on my Ipod nano6G 16GB, but when I try to sync that playlist it only syncs 17 of the 187 songs ( yes my Ipod has enough space left). weird thing is Spotify tells...
  • T1M0NL
  • Casual Listener
  • 648 Views
  • 5 replies
  • 0 likes
  • 648 Views
  • 5 replies
  • 0 likes

Spotify Premium in Russia. Not connecting

Hello! I'm using Spotify Premium (Malaysia) in Russia. But now I can't connect to Spotify through the russian ISP. Do you block Spotify Premium for russian IP?

  • Newbie
  • Hello! I'm using Spotify Premium (Malaysia) in Russia. But now I can't connect to Spotify through the russian ISP. Do you block Spotify Premium for russian IP?
  • Taylor
  • Community Legend
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't sync songs to offline mode

Hi I just got a new iphone 5, and when I logged in to Spotify and tried to sync the song the songs wouldn't sync. I'f I play a whole song, it turns green and I get listen to it offline, but it doesn't auto sync, why is that??

  • Casual Listener
  • Hi I just got a new iphone 5, and when I logged in to Spotify and tried to sync the song the songs wouldn't sync. I'f I play a whole song, it turns green and I get listen to it offline, but it does...
  • Krito
  • Casual Listener
  • 9302 Views
  • 2 replies
  • 0 likes
  • 9302 Views
  • 2 replies
  • 0 likes

Solved!! No Albums Or Songs List In IOS

Hey Spotify My album and songs list has suddenly disappeared on my IOS 7 and now the list is blank. I'm using version 1.2.0.3344 and have a Premium account. The song and album lists appear on my PC version as before. No issues...only on my iPhone. I ...

  • Casual Listener
  • Hey Spotify   My album and songs list has suddenly disappeared on my IOS 7 and now the list is blank.   I'm using version 1.2.0.3344 and have a Premium account.  The song and album...
  • To2
  • Newbie
  • 3373 Views
  • 5 replies
  • 0 likes
  • 3373 Views
  • 5 replies
  • 0 likes

Shuffle in iPhone app randomly stops playing

Description When shuffling a playlist in the iOS app, the app will randomly freeze on a song and stop playing. The progress bar will be empty and pressing the pause/play button does nothing (see screenshot). Pressing the skip button always progresses...

  • Regular
  • Description When shuffling a playlist in the iOS app, the app will randomly freeze on a song and stop playing. The progress bar will be empty and pressing the pause/play button does nothing (see sc...
  • one11sgt
  • Regular
  • 5033 Views
  • 12 replies
  • 0 likes
  • iOS
    ios app
    iphone
    iphone 5
    shuffle
  • 5033 Views
  • 12 replies
  • 0 likes

Hey. So I saved a 5 Seconds of Summer album and the song aren't showing up. (only happens with 5sos)

the album is called 5 Seconds of Summer and by them as well. The songs aren't showing up yet it says I have 20 songs (album + ep) the ep is working fine yet the album's songs aren't showing up

  • Newbie
  • the album is called 5 Seconds of Summer and by them as well. The songs aren't showing up yet it says I have 20 songs (album + ep) the ep is working fine yet the album's songs aren't showing up
  • mdewater
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Download to iphone

How do I put the songs onto my phone so I can listen without using data?

  • Newbie
  • How do I put the songs onto my phone so I can listen without using data?
  • kbrooksc
  • Community Legend
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes

Spotify thinks I'm abroad!

I can't log on to Spotify on my iPhone because "you can only use Spotify abroad for 14 days". My profile does state that I'm in the Netherlands even though I have always only used spotify in Belgium. I don't seem to be able to change the country sett...

  • Newbie
  • I can't log on to Spotify on my iPhone because "you can only use Spotify abroad for 14 days". My profile does state that I'm in the Netherlands even though I have always only used spotify in Belgium....
  • Taylor
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Tracks jumps to the next song, all time, on my iphone app

Hello there, Since last friday, I'm experiencing a recurring problem: when I play a Spotify playlist on my iPhone the tracks stops after the first seconds of a song and jumps to the next one, which jumps to next one and to the next one and so on, non...

  • Casual Listener
  • Hello there, Since last friday, I'm experiencing a recurring problem: when I play a Spotify playlist on my iPhone the tracks stops after the first seconds of a song and jumps to the ...
  • ferzinhapb
  • Casual Listener
  • 788 Views
  • 6 replies
  • 0 likes
  • 788 Views
  • 6 replies
  • 0 likes

Solved!! problem

hi everybody, i have a problem. i saved a song in my music. the song is morning glory by oasis live version. quite at the middle of the song there is a problem, i mean that the song jump a little. is there anybody of spotify staff who can help me ple...

  • Visitor
  • hi everybody, i have a problem. i saved a song in my music. the song is morning glory by oasis live version. quite at the middle of the song there is a problem, i mean that the song jump a little. ...
  • user-removed
  • Not applicable
  • 645 Views
  • 7 replies
  • 0 likes
  • 645 Views
  • 7 replies
  • 0 likes

WAY Too Much Data Usage

Yesterday within two hours I got texts from AT&T saying that I had used 65%, 95%, and then 100% of my monthly 2 gig data plan. All I had done was listen to a couple songs and check facebook a couple times. So i reset my data counter and checked in tw...

  • Newbie
  • Yesterday within two hours I got texts from AT&T saying that I had used 65%, 95%, and then 100% of my monthly 2 gig data plan.  All I had done was listen to a couple songs and check facebook...
  • user-removed
  • Not applicable
  • 4414 Views
  • 9 replies
  • 0 likes
  • 4414 Views
  • 9 replies
  • 0 likes