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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399143 Views
  • 879 replies
  • 326 likes
  • 399143 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78876 Views
  • 124 replies
  • 32 likes
  • 78876 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18064 Views
  • 8 replies
  • 0 likes
  • 18064 Views
  • 8 replies
  • 0 likes

Playsists: New problem with Spotify 1.0.0 along with iOS 7.1

Finally having found out that the huge "Random play" butten doesn't effect my premium subscriber status I have encountered a new problem: Every time I'm using radio and try to add a song to one of my playlists the screen I am taken to won't react to ...

  • Regular
  • Finally having found out that the huge "Random play" butten doesn't effect my premium subscriber status I have encountered a new problem:   Every time I'm using radio and try to add a song t...
  • gerald_wetzer
  • Regular
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Quick way to launch main menu?

Is there a quick way to launch the main dropdown menu w/ search, playlists, radio, etc if you are several artists deep? Meaning, I typically like to discover artists via 'related artists' which means I could be several artists deep into the rabbit ho...

  • Regular
  • Is there a quick way to launch the main dropdown menu w/ search, playlists, radio, etc if you are several artists deep?  Meaning, I typically like to discover artists via 'related artists' which...
  • damnspynovels
  • Regular
  • 1458 Views
  • 3 replies
  • 1 likes
  • 1458 Views
  • 3 replies
  • 1 likes

Spotify - Use Bluetooth to stream to my Audi?

Hello, I hope you could help my with my problem. I have a Audi A5 (new model) and there is the possibility to stream audio using bluetooth to my radio (e.g. Navigon). Within the Navigion Software I can select the "Audi UHV" as a speaker to stream the...

  • Casual Listener
  • Hello,   I hope you could help my with my problem.   I have a Audi A5 (new model) and there is the possibility to stream audio using bluetooth to my radio (e.g. Navigon). Within the...
  • 1965 Views
  • 0 replies
  • 0 likes
  • 1965 Views
  • 0 replies
  • 0 likes

"Your Music" Artist View should group songs under artist by album

The new Your Music/Collection is a great start on the new iOS app, but there's still an issue when viewing songs by artist. I'd really like to click on the artist, then either see a list of albums I've saved, or at least sort the tracks by album in p...

  • Roadie
  • The new Your Music/Collection is a great start on the new iOS app, but there's still an issue when viewing songs by artist.  I'd really like to click on the artist, then either see a list of alb...
  • djshackesq
  • Roadie
  • 492 Views
  • 2 replies
  • 0 likes
  • 492 Views
  • 2 replies
  • 0 likes

Minor interface bug in 1.0.0 iPad app, playlist author shows background

See attachment.iPad mini retina, link to playlist: http://open.spotify.com/user/duckfromrubber/playlist/0wnzcPuxl9KlbyeIVj8AtN

  • Casual Listener
  • See attachment. iPad mini retina, link to playlist: http://open.spotify.com/user/duckfromrubber/playlist/0wnzcPuxl9KlbyeIVj8AtN
  • MattSuda
  • Spotify Star
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes

My downloaded music wont play within my playlists

So I have my playlists and the songs that I already happen to have or have burned from a CD/downloaded wont play at all on spotify. So annoying! Anyway of diconnecting from my library or local files? I just want to listen to whatever I want and it ma...

  • Newbie
  • So I have my playlists and the songs that I already happen to have or have burned from a CD/downloaded wont play at all on spotify. So annoying! Anyway of diconnecting from my library or local files?...
  • Peter__
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • downloaded music
    my library
    unable to play
  • 523 Views
  • 1 replies
  • 0 likes

Lock screen not showing correct "Now Playing track/image" in Spotify 1.0

When I lock my iphone, the song currently playing is not the one being displayed (title and cover art) on the lock screen. If the song selected before the phone is locked has an album cover image, then that song title/image continues to be displayed ...

  • Music Fan
  • When I lock my iphone, the song currently playing is not the one being displayed (title and cover art) on the lock screen.    If the song selected before the phone is locked has an albu...
  • Malteasers
  • Regular
  • 3247 Views
  • 8 replies
  • 2 likes
  • 3247 Views
  • 8 replies
  • 2 likes

Solved!! Problems with Offline Playlist on iOS

My playlists do not match on the desktop version and iOS version. I have attached screenshots. My mobile version always tells me its not totally synced because it has different numbers of songs. Is there reason for this or a solution? Help please.

  • Newbie
  • My playlists do not match on the desktop version and iOS version. I have attached screenshots. My mobile version always tells me its not totally synced because it has different numbers of songs. Is t...
  • Peter__
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

update 1.0.0.3251 can't queue

My sporify just got updated to the new versjon 1.0.0.3251 and now im not able to queue any songs if the phone is in flightmode for more than 10 minutes. My playlists are all syncronized and available offline, but still i get a message saying the trac...

  • Newbie
  • My sporify just got updated to the new versjon 1.0.0.3251 and now im not able to queue any songs if the phone is in flightmode for more than 10 minutes. My playlists are all syncronized and available...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes

New shuffle play feature only lets me hear my local playlists on shuffle

This is ridiculous. Every week or so it's another issue with the IOS app. First I wasn't able to sync my local files. Now with this new shuffle play feature, I can only listen to my local files on shuffle. Would Spotify rather I use itunes to listen ...

  • Roadie
  • This is ridiculous. Every week or so it's another issue with the IOS app. First I wasn't able to sync my local files. Now with this new shuffle play feature, I can only listen to my local files on sh...
  • Peter__
  • Community Legend
  • 4851 Views
  • 27 replies
  • 5 likes
  • 4851 Views
  • 27 replies
  • 5 likes

Solved!! After update: Covers & Song-Title

Hi Guys Since your last update I have problems: I can't see any covers anymore (online as offline) If the iPhone is locked, its shows the wrong title in the display (everytime the last and not the current song) and also with no cover This is annoying...

  • Casual Listener
  • Hi Guys   Since your last update I have problems:   I can't see any covers anymore (online as offline) If the iPhone is locked, its shows the wrong title in the display (everyti...
  • Peter__
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

48 Hour Trial

Just downloaded the Spotify app for iOS. I created a free account and logged in expecting a 48 hr trial, but the app will not stream anything and simply states that a premium account is required to stream music etc. Any ideas what is going on? My fre...

  • Newbie
  • Just downloaded the Spotify app for iOS. I created a free account and logged in expecting a 48 hr trial, but the app will not stream anything and simply states that a premium account is required to s...
  • Peter__
  • Community Legend
  • 1392 Views
  • 2 replies
  • 0 likes
  • 30 day free trail
    48 hour trial
    free trial
    IOS 7
    Premium
  • 1392 Views
  • 2 replies
  • 0 likes

Part of playlist are not playing

Hi. I have a problem with my playlist. (premium subscription) A big part of my list does not play, only a few tracks are in function. What can i do wrong?

  • Casual Listener
  • Hi. I have a problem with my playlist. (premium subscription) A big part of my list does not play, only a few tracks are in function. What can i do wrong?
  • Peter__
  • Community Legend
  • 539 Views
  • 6 replies
  • 0 likes
  • Premium
  • 539 Views
  • 6 replies
  • 0 likes

A problem with queuing tracks in with spotify app version 1.0.0.3251 iPhone 5 iOS 7.1

Sometimes when I try to queue a song, in an offline mode and synced playlist, a sign shows up telling me that "There are problems with these tracks" and I can only click OK and ofc song is not in queue. When I click the song like 'separately' just to...

  • Casual Listener
  • Sometimes when I try to queue a song, in an offline mode and synced playlist, a sign shows up telling me that "There are problems with these tracks" and I can only click OK and ofc song is not in que...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

v1 app freezes - is unusable

I just upgraded my iphone spotify app to version 1.0.0.3251. When in off-line mode, the app freezes regularly. It is essentially unusable. Ironically, sometimes it freezes when asking if i want to rate it for 4* in the app store. Uhh, dont think so. ...

  • Gig Goer
  • I just upgraded my iphone spotify app to version 1.0.0.3251.  When in off-line mode, the app freezes regularly.  It is essentially unusable.  Ironically, sometimes it freezes when...
  • borsTiHD
  • Gig Goer
  • 575 Views
  • 1 replies
  • 1 likes
  • 575 Views
  • 1 replies
  • 1 likes

Solved!! Low Resolution in new Update (1.0)

The new Spotify redesign looks great.. but there seems to be a lower resolution album artwork in the app compared to the lock screen. Hopefully this can be fixed in the next software update.. just something I noticed.

  • Regular
  • The new Spotify redesign looks great.. but there seems to be a lower resolution album artwork in the app compared to the lock screen. Hopefully this can be fixed in the next software update.. just so...
  • MattSuda
  • Spotify Star
  • 1125 Views
  • 1 replies
  • 0 likes
  • album art
  • 1125 Views
  • 1 replies
  • 0 likes

Android features desperately needed on iOS

There are at least THREE TWO features that I cannot understand their NOT being on iOS when they are on Android: Alphabetical sorting of playlists Downloaded playlists brought at the top No annoying beep when playing externally and changing track (ok,...

  • Casual Listener
  • There are at least THREE TWO features that I cannot understand their NOT being on iOS when they are on Android:   Alphabetical sorting of playlists Downloaded playlists brought at t...
  • robzim737
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! New "Your music"-feature, as advertised in the new release video, not available

The feature shown here http://www.youtube.com/watch?v=V1I6-wv0p8k at 0:37 is not available despite updating the app today. How can I get it?

  • Regular
  • The feature shown here http://www.youtube.com/watch?v=V1I6-wv0p8k at 0:37 is not available despite updating the app today. How can I get it?
  • BBSTEELS79
  • Casual Listener
  • 6169 Views
  • 6 replies
  • 4 likes
  • 6169 Views
  • 6 replies
  • 4 likes

Solved!! Collection View(Your Music) not showing in the New Spotify. [+ BackgroundAppRefresh?]

I loved the new dark Spotify Redesign, and I read that in this version the Collection it's available for everyone, but isn't showing on my iPhone 5. What I do? Thanks for the Attention P.S: Why the Devs still haven't add any Background App Refresh fo...

  • Regular
  •  I loved the new dark Spotify Redesign, and I read that in this version the Collection it's available for everyone, but isn't showing on my iPhone 5.   What I do?     Th...
  • MattSuda
  • Spotify Star
  • 2972 Views
  • 8 replies
  • 1 likes
  • 2972 Views
  • 8 replies
  • 1 likes

Solved!! Playing individual songs instead of shuffle

How can I play individual songs in my playlist instead of using the shuffle option? Do you have to subscribe in order to do this?Thanks.

  • Casual Listener
  • How can I play individual songs in my playlist instead of using the shuffle option? Do you have to subscribe in order to do this? Thanks.
  • tjrcrn
  • Casual Listener
  • 747 Views
  • 2 replies
  • 0 likes
  • 747 Views
  • 2 replies
  • 0 likes