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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37143 Views
  • 15 replies
  • 36 likes
  • 37143 Views
  • 15 replies
  • 36 likes

all tracks desynchronize when i shut down the phone

Hello, I've been having a problem lately, every time i shut down the phone (or the phone dies because of zero battery) all my offline playlist get desynchronized and i am logged out of spotify. I travel a lot and sometimes i don't have a 3G internet ...

  • Casual Listener
  • Hello,   I've been having a problem lately, every time i shut down the phone (or the phone dies because of zero battery) all my offline playlist get desynchronized and i am logged out of spo...
  • jeremygoh
  • Community Legend
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

iPod

I have recently upgraded to premium. On my iphone it runs smoothly on iOS 7. However on my iPod (running iOS 5) when I try to swipe "available offline" to on it says it's available for only premium people which I am.Does anyone have any advice?

  • Casual Listener
  • I have recently upgraded to premium. On my iphone it runs smoothly on iOS 7. However on my iPod (running iOS 5) when I try to swipe "available offline" to on it says it's available for only premium p...
  • jeremygoh
  • Community Legend
  • 529 Views
  • 5 replies
  • 0 likes
  • 529 Views
  • 5 replies
  • 0 likes

Solved!! New Releases

How come the new releases tab is always leaving many artists out of the mix? I can find an exorbitant amount of new music releases on iTunes and they are hidden on spotify. They should be in the new releases category. I should have to open iTunes and...

  • Casual Listener
  • How come the new releases tab is always leaving many artists out of the mix? I can find an exorbitant amount of new music releases on iTunes and they are hidden on spotify. They should be in the new ...
  • TinkyWinky
  • Regular
  • 2521 Views
  • 9 replies
  • 0 likes
  • New Songs
  • 2521 Views
  • 9 replies
  • 0 likes

Solved!! Spotify reboots my iphone while playing via bluetooth in car

Since updating spotify app 2 weeks ago to ver 1.5.0.2728, spotify will reboot iphone 5 ver iOS 7.1.2 when i stat streaming playlists. Will play for up to 1 minute but often shorter times and then drop off or reboot phone (to apple logo ) On restartin...

  • Regular
  • Since updating spotify app 2 weeks ago to ver 1.5.0.2728, spotify will reboot iphone 5 ver iOS 7.1.2 when i stat streaming playlists. Will play for up to 1 minute but often shorter times and then dro...
  • jeremygoh
  • Community Legend
  • 2099 Views
  • 5 replies
  • 0 likes
  • 2099 Views
  • 5 replies
  • 0 likes

Space of Spotify data on iPad

Hi guys,The space of my Spotify App is now 5,0GB on iPad memory. When does it will stop to increase? On my desktop I can configurate it untill 10% of total memory. On Ipad I don't find such feature. Time to time I delete and download the App again in...

  • Roadie
  • Hi guys, The space of my Spotify App is now 5,0GB on iPad memory. When does it will stop to increase? On my desktop I can configurate it untill 10% of total memory. On Ipad I don't find such feature...
  • jeremygoh
  • Community Legend
  • 666 Views
  • 3 replies
  • 0 likes
  • 666 Views
  • 3 replies
  • 0 likes

Ipad Mini, can not see option switch for "Available Offline"

Can anyone shed any light, i have trolled though different threads and can not come up with the same problem. I have just subscribed to Premium and I can not get offline to work on my ipad mini. 1. I have got it working on a Android phone ok. I can s...

  • Casual Listener
  • Can anyone shed any light, i have trolled though different threads and can not come up with the same problem.   I have just subscribed to Premium and I can not get offline to work on my ipad...
  • jeremygoh
  • Community Legend
  • 1599 Views
  • 4 replies
  • 0 likes
  • 1599 Views
  • 4 replies
  • 0 likes

[URGENT HELP!!] - Spotify messed up text / unusable app / Developer mode always on - iPhone 5S

Hi, I have an iPhone 5S. For some reason all the next is now wrong. It looks as if the developer mode in the Spotify app has been activiated. If so, how to I turn it off? The app is completely unsuable now. I even tried reinstalling it a couple of ti...

IMG_0979.PNG IMG_0977.PNG IMG_0978.PNG
  • Casual Listener
  • Hi,   I have an iPhone 5S. For some reason all the next is now wrong. It looks as if the developer mode in the Spotify app has been activiated. If so, how to I turn it off?   The ap...
  • MichaelJerzak
  • Composer
  • 727 Views
  • 2 replies
  • 0 likes
  • 727 Views
  • 2 replies
  • 0 likes

Local files syncing on iOS

I am having difficulty syncing my local files. I added about 50 tracks to the "local files" folder on my Mac on spotify (latest version of spotify, Mac OS 10.7) and I want to have these files on my iPhone 5s as well (running iOS 7 with about 4 gigs o...

  • Casual Listener
  • I am having difficulty syncing my local files. I added about 50 tracks to the "local files" folder on my Mac on spotify (latest version of spotify, Mac OS 10.7) and I want to have these files on my i...
  • jeremygoh
  • Community Legend
  • 884 Views
  • 1 replies
  • 0 likes
  • IOS 7
    local files sync
    Mac
  • 884 Views
  • 1 replies
  • 0 likes

your music

All my 'your music' files (song, album & artist) disappeared on my iPhone. They were all made available offline And i can't seem to put them back. They are still on my mcBook but won't sync. Playlists are still sync-ed on my iPhone, only 'your music'...

  • Casual Listener
  • All my 'your music' files (song, album & artist) disappeared on my iPhone. They were all made available offline And i can't seem to put them back. They are still on my mcBook but won't syn...
  • Merik
  • Community Legend
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Discover Not Working in iPhone or Mac

I just signed up for premium. My discover function (basically the whole reason I signed up) isn't working on iPhone 5 or Mac 10.9.3. Everything is up to date. Any suggestions?

  • Visitor
  • I just signed up for premium. My discover function (basically the whole reason I signed up) isn't working on iPhone 5 or Mac 10.9.3. Everything is up to date. Any suggestions?
  • user-removed
  • Not applicable
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

[iOS: Spotify Connect & Radio] Error Message at voting for a song

iPhone: 4 (not 4s) iOS: 7.1.2 Spotify App: 1.5.0.2728 Connect Device: YAMAHA RX-S600D (A420FB) Hello, it seems that there is a bug in the current Spotify App regarding "Spotify Connect". When i'm playing spotify-radio over my connected device (YAMAHA...

  • Casual Listener
  • iPhone: 4 (not 4s) iOS: 7.1.2 Spotify App: 1.5.0.2728 Connect Device: YAMAHA RX-S600D (A420FB)   Hello,   it seems that there is a bug in the current Spotify App regarding "Sp...
  • teufelslama666
  • Casual Listener
  • 560 Views
  • 4 replies
  • 0 likes
  • 560 Views
  • 4 replies
  • 0 likes

Can't add local files to playlist on ios7 app

Every time I try to add a local file to another playlist on my iphone, Spotify crashes.

  • Regular
  • Every time I try to add a local file to another playlist on my iphone, Spotify crashes.
  • Martiraff
  • Regular
  • 1295 Views
  • 6 replies
  • 0 likes
  • Crash
    IOS 7
    local files
  • 1295 Views
  • 6 replies
  • 0 likes

iPod nano not detected by spotify due to lightning USB?

I have a 7th generation iPod nano and I am trying to sync it to my desktop spotify program. I have looked many help forums where the lightning USB appears to not sync with spotify. I am very frustrated because I bought the iPod nano 7th generation be...

  • Casual Listener
  • I have a 7th generation iPod nano and I am trying to sync it to my desktop spotify program. I have looked many help forums where the lightning USB appears to not sync with spotify. I am very frustrat...
  • jeremygoh
  • Community Legend
  • 4277 Views
  • 14 replies
  • 1 likes
  • 4277 Views
  • 14 replies
  • 1 likes

iphone 5s only syncing certain songs

So I just recently got my iPhone 5s warratied, so apple gave me a new one. When I loaded the backup of my old one onto the new one, spotify was put in the exact same place as where I had it on the old phone. However, when I clicked the "make songs av...

  • Regular
  • So I just recently got my iPhone 5s warratied, so apple gave me a new one. When I loaded the backup of my old one onto the new one, spotify was put in the exact same place as where I had it on the ol...
  • jeremygoh
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

problems streaming Spotify from apple tv

Hello, I am having issues streaming music from my apple tv. I have tried this from my iphone, ipad, and imac. It works for about 20 minutes and then kicks off to the device it was streaming from. What's causing this?? I can play itunes and other thin...

  • Newbie
  • Hello,    I am having issues streaming music from my apple tv. I have tried this from my iphone, ipad, and imac. It works for about 20 minutes and then kicks off to the device it was st...
  • jeremygoh
  • Community Legend
  • 1067 Views
  • 1 replies
  • 0 likes
  • 1067 Views
  • 1 replies
  • 0 likes

2nd Gen Ipod Touch

Hi. Seen plenty of posts about this, but still a little confused. My 2nd Gen Ipod only goes to ios 4.2.1. I have had spotify working on it, but as a free user, it is saying that you have to be a premium user to stream. So my questions are : When did ...

  • Casual Listener
  • Hi.   Seen plenty of posts about this, but still a little confused.   My 2nd Gen Ipod only goes to ios 4.2.1.   I have had spotify working on it, but as a free user, it is ...
  • jeremygoh
  • Community Legend
  • 1309 Views
  • 1 replies
  • 0 likes
  • 1309 Views
  • 1 replies
  • 0 likes

Songs randomly start playing on iOS

For some time now, Spotify has been randomly playing songs when left open, and sitting on my iHome. Even when I shut off the iHome I can still see the timer on the song going, so I end up having to close out the app completely if I don't want it to p...

  • Gig Goer
  • For some time now, Spotify has been randomly playing songs when left open, and sitting on my iHome. Even when I shut off the iHome I can still see the timer on the song going, so I end up having to c...
  • jeremygoh
  • Community Legend
  • 2083 Views
  • 3 replies
  • 0 likes
  • 2083 Views
  • 3 replies
  • 0 likes

wrong country

Hello I've changed the country in my profile many times but it seems not to work. I can't listen to Spotify because it thinks I'm in Finland og Denmark. I'm in Iceland and want to change it to that! Can you help me? Iddakongur

  • Newbie
  • Hello   I've changed the country in my profile many times but it seems not to work. I can't listen to Spotify because it thinks I'm in Finland og Denmark. I'm in Iceland and want to change i...
  • jeremygoh
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Heavy Bug: iOS Spotify crashes and can't seem to add local files to Your Music

I am very thrilled to finally have the "Your Music" feature on spotify. Now the music browsing is much more convinient and fast, but I've noticed a very big bug that kills me every time. I have a bunch of local files that aren't on spotify streaming ...

  • Regular
  • I am very thrilled to finally have the "Your Music" feature on spotify. Now the music browsing is much more convinient and fast, but I've noticed a very big bug that kills me every time. I have a bun...
  • jeremygoh
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Playlists by Genre and mood n IPAD

This could be a dumb question, but... On my Android phone the browse feature brings up pre set play lists by Genre.and Mood On my IPAD they aren't there . I thought they used to be there but I cant see them now. How do i get back to them on the IPAD ...

  • Casual Listener
  • This could be a dumb question, but... On my Android phone the browse feature brings up pre set play lists by Genre.and Mood On my IPAD they aren't there . I thought they used to be there but I ca...
  • jeremygoh
  • Community Legend
  • 1116 Views
  • 5 replies
  • 0 likes
  • 1116 Views
  • 5 replies
  • 0 likes