new iPhone - cannot log in with existing account

Richard63 · 2017-02-10

Can somebody tell me how I can log into my account with a new iphone ? I have a premium account and cannot access to it with my new iphone receiving a message that this account is already in use... Even with an invitation as a family member it does not fly . thank you very much for your support

Maxim · 2017-02-10

Hey @Richard63,

Can you please let me know the exact error message that you're seeing when trying to log into Spotify?

Thanks!

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Richard63 · 2017-02-10

Thanks ! The message states that there is already an account existing with my identifiers! 😣

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