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not working..still..

not working..still..

hey

 

i've just redeemed a code for spoify premium, its says on my account that its active till next month but on my iphone and desktop it says i need to get premium..i dont fancy paying for something that i cant even use..

 

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10 Replies

Same problem here, please help!!!

do you think i'd should ring up and ask them?

Go ahead and give it a shot.

 


@FranDarvill wrote:

do you think i'd should ring up and ask them?


Spotify don't have a telephone number 😉 

You can however get in touch with them at any time using the online contact form.

 

I have seen a few posts on the community about this, hopefully it is just a temporary delay in the upgrade process. Keep trying logging out and back in again. There is an official support topic for this here.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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oh that woulda been awkward trying to find there number then ahah!

yeah same, i'll give them a email if its not working, thanks for your help

Spoiler
 

Are we the only ones having this problem? I literally tried everything, the desktop spotify app nor the iphone app recognize that i have a premium account.

 

Its driving me crazy.

im not sure, apparently there is a delay, so probally a lot of us..just have to wait i guesse.. i know how you feel. im going spare!

FOUND THE SOLUTION :

 

1. Log out of Spotify App!!!

2. Log out of Facebook App

3. Log into Facebook App

4. Open Spotify and Log-in via Facebook

 

Worked for me. Running on iPhone 4.

oh, crap. didnt work 😕 

i just tried that..not working for me! 😞 xxx

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