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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Cannot sync even single song to offline from Spotify to iPhone

Hi I have seen many posts about syncing but hope someone can help. New premium account and I have setup a playlists as a test but when I try and make any track offline it does nothing. When I check in each playlist all I have is 0 of 1 track synced. ...

  • Newbie
  • Hi   I have seen many posts about syncing but hope someone can help.   New premium account and I have setup a playlists as a test but when I try and make any track offline it does n...
  • 322 Views
  • 0 replies
  • 1 likes
  • 322 Views
  • 0 replies
  • 1 likes

Playlists not syncing

Hi, I have a premium account and today for some reason the sync to 'available offline' has stopped working on all my devices (iPhone, Ipad and I have just also tried my laptop - this said 'There was a problem with the Spotify server' but didn't give ...

  • Newbie
  • Hi,   I have a premium account and today for some reason the sync to 'available offline' has stopped working on all my devices (iPhone, Ipad and I have just also tried my laptop - this said ...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

syncing 7th gen ipod nano with spotify

the subject basically explains the issue. i've bought the new ipod nano but i can't seem to figure out how to sync it with spotify (my 6th gen ipod nano works just fine though) nor to i find any information on that topic online. thank you for your he...

  • Casual Listener
  • the subject basically explains the issue. i've bought the new ipod nano but i can't seem to figure out how to sync it with spotify (my 6th gen ipod nano works just fine though) nor to i find any info...
  • Goodman
  • Spotify Legend
  • 70674 Views
  • 33 replies
  • 11 likes
  • 70674 Views
  • 33 replies
  • 11 likes

playlist won't play while online with ipod 5

I just got the ipod 5th gen and spotify app. I WAS able to listen to my playlist in the car but now I am not! It says I must be a premium menber. BUT I am currently at home, wifi is on and I still can't olay playlist??? Please help!!

  • Newbie
  • I just got the ipod 5th gen and spotify app. I WAS able to listen to my playlist in the car but now I am not! It says I must be a premium menber. BUT I am currently at home, wifi is on and I sti...
  • Peter__
  • Community Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Purchased premium (not unlimited) and iPad won't recognize but iPhone will. Help?

Just purchased premium on an existing account. I double checked the receipt to make sure I didn't accidentally purchase unlimited. Definitely premium. I can access premium services on my iPhone, but not on my iPad. I uninstalled and reinstalled spoti...

  • Newbie
  • Just purchased premium on an existing account. I double checked the receipt to make sure I didn't accidentally purchase unlimited. Definitely premium. I can access premium services on my iPhone, but ...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Track Unavailable on Mobile WITH Premium

I recently paid for spotify for my iPhone 4S and am already furious because multiple songs that I was able to listen to FOR FREE on my laptop show as unavailable tracks on the mobile app despite logging on logging off uninstalling reinstalling changi...

  • Casual Listener
  • I recently paid for spotify for my iPhone 4S and am already furious because multiple songs that I was able to listen to FOR FREE on my laptop show as unavailable tracks on the mobile app despite logg...
  • Loveroftpast
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

too many playlists

Hi Just bought a sonos system and added spotify to my iphone Now I have more playlists on my Iphone then on my Spotify account and I can not find a way to delete then can somebody explain what to do? Thanks

  • Casual Listener
  • Hi Just bought a sonos system and added spotify to my iphone Now I have more playlists on my Iphone then on my Spotify account and I can not find a way to delete then can somebody explain what ...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Listen to spotify while using other apps?

Spotify works fine for me, with one little exception. Does somebody know a possibility to keep on listening to spotify while e.g. playing a game? Spotify stops playing music, even if i don't want it to, when I chnage to some other apps. Anny ideas? T...

  • Newbie
  • Spotify works fine for me, with one little exception. Does somebody know a possibility to keep on listening to spotify while e.g. playing a game? Spotify stops playing music, even if i don't want it ...
  • 1813 Views
  • 0 replies
  • 0 likes
  • 1813 Views
  • 0 replies
  • 0 likes

Can't skip to next song

Quite often when I'm using Spotify on my iPhone 5 the buttons för skipping to nxt/previous track turn gray and unusable. Can't use the controls on the lock screen or my headphones neither. I like spotify a lot but feel really crappy to pay for music ...

  • Newbie
  • Quite often when I'm using Spotify on my iPhone 5 the buttons för skipping to nxt/previous track turn gray and unusable. Can't use the controls on the lock screen or my headphones neither.   ...
  • 2188 Views
  • 0 replies
  • 0 likes
  • 2188 Views
  • 0 replies
  • 0 likes

Spotify is not working on my iphone - Stopping songs in the middle, not playing them at all

Hi, I've been having trouble with Spotify all week, I have premium. First, I can get into Spotify, everything looks fine, but then it would stop a song in the middle of it for no reason. Pretty oddly, in one song, it would always happen at the 1:32 m...

  • Visitor
  • Hi,   I've been having trouble with Spotify all week, I have premium.   First, I can get into Spotify, everything looks fine, but then it would stop a song in the middle of it for n...
  • kalidor
  • Newbie
  • 997 Views
  • 4 replies
  • 0 likes
  • 997 Views
  • 4 replies
  • 0 likes

Purchased itunes song wont show on playlist on Spotify

I just signed up for Spotify, so this might be a "newbie" issue. I can see everything from iTunes on Spotify. I purchased one song from iTunes, moved it to a play list in iTunes. When I look on Spotify, it shows nothing in that playlist (the iTunes p...

  • Newbie
  • I just signed up for Spotify, so this might be a "newbie" issue.  I can see everything from iTunes on Spotify.  I purchased one song from iTunes, moved it to a play list in iTunes.  Wh...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

iphone

When I open up Spotify on my iPhone a notice comes up "Track only available online" When I click OK it keeps coming up over and over so I cannot get it to go away. What can I do? This even happens when I am at home and lsupported by WiFi.

  • Newbie
  • When  I open up Spotify on my iPhone a notice comes up "Track only available online" When I click OK it keeps coming up over and over so I cannot get it to go away. What can I do? This even happ...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Phone not showing up in device

I am trying to sync my music to my iphone. I've followed the instructions (same account, same wifi network, etc.) and my phone is not appearing. I've tried with two different computers in two different locations. Please advise.

  • Newbie
  • I am trying to sync my music to my iphone.  I've followed the instructions (same account, same wifi network, etc.) and my phone is not appearing.  I've tried with two different computers in...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Spotify mobile wont play tracks

Ok so I had to restore my ipod and when it did it messed up my mobile spotify library locally. I have been listening to these tracks that are local on my ipod for a while now. However now they are greyed out and tells me to sync. I can listen to them...

  • Casual Listener
  • Ok so I had to restore my ipod and when it did it messed up my mobile spotify library locally. I have been listening to these tracks that are local on my ipod for a while now. However now they are gr...
  • xDysfunct1ona7
  • Casual Listener
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

I can't get premium on my iPhone

I've had a premium account for my laptop for several months. I just got an iphone4s and downloaded the spotify app. I logged in using my Facebook account, just like on my laptop. It says I'm logged in but won't let me do anything but stream radio. It...

  • Newbie
  • I've had a premium account for my laptop for several months. I just got an iphone4s and downloaded the spotify app. I logged in using my Facebook account, just like on my laptop. It says I'm logged i...
  • 332 Views
  • 0 replies
  • 1 likes
  • 332 Views
  • 0 replies
  • 1 likes

Auto update playlist, where did original songs go?

I'm am following a Playlist (3FM) which is automatically updated every week. I've synced the playlist to play it in offline mode. I wonder, where do the songs go which were in the playlist the week before the update? I found out that the songs still ...

  • Newbie
  • I'm am following a Playlist (3FM) which is automatically updated every week. I've synced the playlist to play it in offline mode. I wonder, where do the songs go which were in the playlist ...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Spotify Radio not starting on iPhone

I have a daily issue when using Spotify artist radio on my iPhone (latest iOS version). Typical use case is as follows: - Spotify app is closed but inactive for a few hours (i.e. I see it if I double click on the home button) - When I reopen the app,...

  • Newbie
  • I have a daily issue when using Spotify artist radio on my iPhone (latest iOS version). Typical use case is as follows:   - Spotify app is closed but inactive for a few hours (i.e. I see it ...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Playlist won't sync offline

I used Spotify on my iPhone while I was overseas on wi-fi and I noticed that the new songs I added to my playlists marked as "available offline" weren't syncing. I thought it was just the slow connection so I turned off the offline mode before turnin...

  • Newbie
  • I used Spotify on my iPhone while I was overseas on wi-fi and I noticed that the new songs I added to my playlists marked as "available offline" weren't syncing. I thought it was just the slow connec...
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes

Playlists won't download completely to iPad or iPhone, many errors...

I'm new to spotify, I received a premium subscription as a Christmas gift and have since been having nothing but trouble with it. The only thing I'm really having issues with is downloading playlists to listen to offline; sometimes it works, most of ...

  • Newbie
  • I'm new to spotify, I received a premium subscription as a Christmas gift and have since been having nothing but trouble with it. The only thing I'm really having issues with is downloading playlists...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes