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Hi there @huhhh!
Sorry for the delayed response.
As this seems more like an OS-related bug, we advise you to contact Apple support here.
Hope this helps. Don't hesitate to reach out to us again if you need further assistance. We'll be here to help you.
/Mateus
Hi there @huhhh! Thanks for your message and welcome to the Community!
Can you let me know if you have a beta/alpha version of Spotify installed via Testflight on your device?
I'll be on the lookout for your reply.
/Mateus
no, I use the public version from the app store.
I’m adding some detail here, when it opens the link on safari, it opens up this prompt in the following picture, i just wonder why it wouldn’t open the app directly
oh and the prompt in spanish says "open this page on spotify?" Cancel — Open
Thanks for providing more information @huhhh!
Can you check if you have any pending Spotify updates available on App Store?
Looking forward to hearing from you.
/Mateus
yes, my app is up to date
Thanks @huhhh!
In this case, I'd like to suggest a clean reinstall of the app by following these steps.
If that doesn’t do the trick, can you let me know the model and OS version of your device along with the Spotify version?
Looking forward to hearing from you.
/Mateus
I use iPhone 14 pro, running iOS 17.4
i cleared the cache and reinstalled the app, but it didn’t change anything.
Thanks @huhhh!
Can you let me know if this happens with any link you try to open on your device?
Also, I'd like to suggest you change your device's default browser from Safari to another preferred alternative to see if it makes any difference.
Please keep me posted.
/Mateus
hello again, yes this issue happens with other links, like with instagram or tiktok for example, and changing my default browser does not change anything as it just opens the link on the new default browser
adding more information here, the links I’m using start with open.spotify
Hi there @huhhh!
Sorry for the delayed response.
As this seems more like an OS-related bug, we advise you to contact Apple support here.
Hope this helps. Don't hesitate to reach out to us again if you need further assistance. We'll be here to help you.
/Mateus
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…