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open.spotify links opens the song link on safari instead of the spotify app

Solved!

open.spotify links opens the song link on safari instead of the spotify app

when i close safari and open spotify, the music from the link starts playing automatically although.
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Marked as solution

Hi there @huhhh!

Sorry for the delayed response.

As this seems more like an OS-related bug, we advise you to contact Apple support here.

Hope this helps. Don't hesitate to reach out to us again if you need further assistance. We'll be here to help you.

/Mateus

MateusMSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

13 Replies

Hi there @huhhh! Thanks for your message and welcome to the Community!

Can you let me know if you have a beta/alpha version of Spotify installed via Testflight on your device?

I'll be on the lookout for your reply.

/Mateus

MateusMSpotify Star
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Note: I'm not a Spotify employee.

no, I use the public version from the app store.

I’m adding some detail here, when it opens the link on safari, it opens up this prompt in the following picture, i just wonder why it wouldn’t open the app directly

IMG_3829.png

oh and the prompt in spanish says "open this page on spotify?" Cancel — Open

Thanks for providing more information @huhhh!

 

Can you check if you have any pending Spotify updates available on App Store?

 

Looking forward to hearing from you.

 

/Mateus

MateusMSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

yes, my app is up to date

Thanks @huhhh!

In this case, I'd like to suggest a clean reinstall of the app by following these steps

If that doesn’t do the trick, can you let me know the model and OS version of your device along with the Spotify version?

Looking forward to hearing from you.

/Mateus

MateusMSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I use iPhone 14 pro, running iOS 17.4

i cleared the cache and reinstalled the app, but it didn’t change anything.

Thanks @huhhh!

Can you let me know if this happens with any link you try to open on your device?

Also, I'd like to suggest you change your device's default browser from Safari to another preferred alternative to see if it makes any difference.

Please keep me posted.

/Mateus

MateusMSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

hello again, yes this issue happens with other links, like with instagram or tiktok for example, and changing my default browser does not change anything as it just opens the link on the new default browser

adding more information here, the links I’m using start with open.spotify

Marked as solution

Hi there @huhhh!

Sorry for the delayed response.

As this seems more like an OS-related bug, we advise you to contact Apple support here.

Hope this helps. Don't hesitate to reach out to us again if you need further assistance. We'll be here to help you.

/Mateus

MateusMSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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