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please help me is not working

Hi,

 

my premium account dosnt work on my iphone anymore. Playlists are gone and when I try to stream a song it says: "You need a premium account to play this song".

 

Why is this?

 

Is there like a 1800 number to call cause this is getting ridiculous I love spotify but hate the fact that I'm having trouble and I'm not getting the help I need

Reply
1 Reply

Hi, If you need to contact the staff, use the contact form for it.

https://www.spotify.com/about-us/contact/

Have you checked that your premium is working and active? You can do this from the www.spotify.com website by logging in and checking the subscription status. Be sure to use the right set of credentials. Many of the people who see their account not working have accidently created themselves second set of credentials. Original ones being Spotify only credentials and second set of Facebook style credentials.

                                                                      IDEAS: Device Management | Recover Deleted Items


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