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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48664 Views
  • 15 replies
  • 36 likes
  • 48664 Views
  • 15 replies
  • 36 likes

123 Top List - iPhone 4S - Cant find it

On the desktop version of Spotify when you click on an artist you get to see the top songs by that artist but I can’t find that on the iPhone? Is there a swipe or part of the screen i need to touch to view this? Also why doesn’t the IOS app recommend...

  • Newbie
  • On the desktop version of Spotify when you click on an artist you get to see the top songs by that artist but I can’t find that on the iPhone? Is there a swipe or part of the screen i need to touch t...
  • mariopina
  • Newbie
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Linking Problem

Hi I am using ios iphone and ipad and have spotify premium account. I have an album which I want my local version of the song transferred to my iphone/ipad. I have added it to spotify, and it plays the correct local version on my laptop. When I sync ...

  • Regular
  • Hi   I am using ios iphone and ipad and have spotify premium account.   I have an album which I want my local version of the song transferred to my iphone/ipad. I have added it to s...
  • user-removed
  • Not applicable
  • 512 Views
  • 3 replies
  • 0 likes
  • 512 Views
  • 3 replies
  • 0 likes

Starred playlist on iPhone has one of my facebook friend's names next to the song/album title

why is this happening? This is the name of one of my facebook friends and it always appears next to the song/artist title on my iPhone starred playlist. it sometimes changes to another name starting with "M'. How do I get rid of this?

starred.png
  • Visitor
  • why is this happening? This is the name of one of my facebook friends and it always appears next to the song/artist title on my iPhone starred playlist. it sometimes changes to another name starting ...
  • user-removed
  • Not applicable
  • 452 Views
  • 2 replies
  • 0 likes
  • 452 Views
  • 2 replies
  • 0 likes

Solved!! My IPhone 4will only play about 1 minute of a song and then freeze.....HELP!

My IPhone 4 will only play about 1 minute of a song and then freeze even when prompted to switch songs. Does it both on wifi and 3g. I've deleted and re-downloaded the app and it's still not working....any ideas?

  • Newbie
  • My IPhone 4 will only play about 1 minute of a song and then freeze even when prompted to switch songs. Does it both on wifi and 3g.  I've deleted and re-downloaded the app and it's still not wo...
  • stormo101
  • Regular
  • 2181 Views
  • 7 replies
  • 1 likes
  • 2181 Views
  • 7 replies
  • 1 likes

Membership

I just payed for a premium membership, logged out and back in, and it is still not registering. Help!

  • Newbie
  • I just payed for a premium membership, logged out and back in, and it is still not registering. Help!
  • Sam
  • Spotify
  • 457 Views
  • 1 replies
  • 1 likes
  • 457 Views
  • 1 replies
  • 1 likes

Solved!! Stay away from iOS 6 beta 4 (Bad Audio Bug)

I suggest that everyone stay away from iOS 6 beta 4 if you want to listen to music in high quality. I have also noticed AirPlay and Bluetooth playback issues as well. (glitching) This is not limited to the Spotify iOS app. I have gotten word from oth...

  • Spotify Star
  • Spotify Star
  • I suggest that everyone stay away from iOS 6 beta 4 if you want to listen to music in high quality.   I have also noticed AirPlay and Bluetooth playback issues as well. (glitching)   ...
  • dniq
  • Regular
  • 9002 Views
  • 51 replies
  • 7 likes
  • 9002 Views
  • 51 replies
  • 7 likes

Error: Offline Playlists

Hi there, I keep getting the "Offline Playlists" error that tells me "There was an error communicating with Spotify. Some tracks couldn't be made available offline. Spotify will try later." I'm a premium member on an iPod touch (iOS 4). I've tried qu...

  • Casual Listener
  • Hi there,   I keep getting the "Offline Playlists" error that tells me "There was an error communicating with Spotify.  Some tracks couldn't be made available offline.  Spotify wil...
  • garethmartini
  • Newbie
  • 2179 Views
  • 13 replies
  • 0 likes
  • 2179 Views
  • 13 replies
  • 0 likes

Synching local files in a specific playlist

I have a very large iTunes library of personal music (DRM Free) that are now in my Spotify local files. I'd like to only include the local files within a specific Spotify playlist when I synch to my mobile - in other words, I have certain local files...

  • Newbie
  • I have a very large iTunes library of personal music (DRM Free) that are now in my Spotify local files.  I'd like to only include the local files within a specific Spotify playlist when I synch ...
  • 347 Views
  • 0 replies
  • 2 likes
  • 347 Views
  • 0 replies
  • 2 likes

iPhone 4s streaming has stopped working

So I have been enjoying having the use of Spotify on my iPhone. It has allowed me to free up a lot of space by getting rid of a lot of the songs I had on my phone which I could now listen to on Spotify.HOWEVER it stopped working yesterday. I have see...

  • Regular
  • So I have been enjoying having the use of Spotify on my iPhone.  It has allowed me to free up a lot of space by getting rid of a lot of the songs I had on my phone which I could now listen to on...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Songs not on mobile app

Why do some songs appear on the desktop app, but not on the mobile app? The new Marillion album, Sounds That Can't Be Made, is only on the desktop app and not on the mobile app. Is it a rights issue? Thanks!

  • Newbie
  • Why do some songs appear on the desktop app, but not on the mobile app?   The new Marillion album, Sounds That Can't Be Made, is only on the desktop app and not on the mobile app. Is it a ri...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Just upgraded and Iphone tells me I still need to upgrade?

I just upgraded my account to premium and the app on my iPhone tells me that only premium users can listen to music mobile. I've deleted the app, reloaded it and it's still giving me the same message. How do I fix this?

  • Newbie
  • I just upgraded my account to premium and the app on my iPhone tells me that only premium users can listen to music mobile. I've deleted the app, reloaded it and it's still giving me the same message...
  • Muddro
  • Music Fan
  • 258 Views
  • 3 replies
  • 1 likes
  • 258 Views
  • 3 replies
  • 1 likes

Second mobile won´t connect

Hi! I was told that it is possible to use up to three mobile devices with one account. So I thought, my wife could use it with her iPhone, too. Problem: My LogIn does not work. It won´t "connect". Maybe it´s because she has a diffenrent facebook-acco...

  • Music Fan
  • Hi! I was told that it is possible to use up to three mobile devices with one account. So I thought, my wife could use it with her iPhone, too. Problem: My LogIn does not work. It won´t "connect". Ma...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Spotify Crashes on iPod Touch When Playing Local Files

I have a single playlist that's only local files. I've been listening to it obsessively on my iPod through Spoitify up until a few days ago. It played fine. Today, when I went to play it again in my car, it played for a second then crashed the app. I...

  • Music Fan
  • I have a single playlist that's only local files. I've been listening to it obsessively on my iPod through Spoitify up until a few days ago. It played fine.   Today, when I went to play it a...
  • Nyx
  • Music Fan
  • 1028 Views
  • 12 replies
  • 0 likes
  • 1028 Views
  • 12 replies
  • 0 likes

albertcat

I want the spotify in my mobile but with lyrcs. is possible to find the lyrcis like musixmatch in computer? and how?

  • Newbie
  • I want the spotify in my mobile but with lyrcs. is possible to find the lyrcis like musixmatch in computer? and how?
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Spotify Unlimited and home Wi-Fi

Hi everyone. I was wondering why can't we have full acces to Spotify on mobile devices when we are at home, and connected to the home Wi-FI ? I would like to be able to use Spotify anywhere in my house, a laptop is heavy and not really convenient to ...

  • Newbie
  • Hi everyone.   I was wondering why can't we have full acces to Spotify on mobile devices when we are at home, and connected to the home Wi-FI ? I would like to be able to use Spotify anywh...
  • Jude
  • Spotify Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

It's not upgrading

Hi my account doesn't seem to have upgraded, I've paid and it has gone through but can't get it to work... I've tried uninstalling and reloading but no luck... Any ideas??Thanks Dan

  • Regular
  • Hi my account doesn't seem to have upgraded, I've paid and it has gone through but can't get it to work... I've tried uninstalling and reloading but no luck... Any ideas?? Thanks Dan
  • David
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Spotify not working on iPhone 4S

Hi, I have purchased the premium for my phone, but it keeps telling me that I have to purchase the premium in order to play music. I am able to play music on my laptop but not on my phone. Please help!!

  • Newbie
  • Hi, I have purchased the premium for my phone, but it keeps telling me that I have to purchase the premium in order to play music. I am able to play music on my laptop but not on my phone. Please hel...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

iOS premium account

My premium account is not recognized on iOS iPhone app. Please help

  • Newbie
  • My premium account is not recognized on iOS iPhone app. Please help
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Premium spotify account is not activation

Hello, I have spotify on my laptop as well as my iPhone and just recently purchased spotify premium, although I have paid for it according to my bank statement as well as my spotify account, for some reason I am not able to access the premium benefit...

  • Newbie
  • Hello, I have spotify on my laptop as well as my iPhone and just recently purchased spotify premium, although I have paid for it according to my bank statement as well as my spotify account, for some...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Playlists not complete

I have just started syncing playlists to my iPad and iPhone and for the most part it works but they are not picking up the whole playlists. For example on which has 563 tracks in it appears on my iPad saying it has synced 543 out of 563 tracks. If I ...

  • Regular
  • I have just started syncing playlists to my iPad and iPhone and for the most part it works but they are not picking up the whole playlists.   For example on which has 563 tracks in it appear...
  • Cobbyco
  • Regular
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes