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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279121 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178692 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118837 Views

19 replies

38 likes

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Charging me prematurely

Hi. I signed up for spotify preminum 30 day trail prior to my two day trial ending date. Spotify attempted to debit my card after the initial two days. Why did this happen?

Newbie

Hi. I signed up for spotify preminum 30 day trail prior to my two day trial ending date. Spotify attempted to debit my card after the initial two days. Why did this happen?

399 Views

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No longer able to share music to other Spotify users

This morning I went to send a song/album/playlist to another Spotify user, which I do on a daily basis, and the option to send to other spotify users is no longer on my app. Also, the option to go search other people's music is there, but there isn't...

Casual Listener

This morning I went to send a song/album/playlist to another Spotify user, which I do on a daily basis, and the option to send to other spotify users is no longer on my app. Also, the option to go se...

mikefowler

Newbie

1012 Views

3 replies

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Offline not working on iPhone 5 in Airplane mode

I have Spotify on both my iPad 2 and my iPhone 5, but when I try to use it on my iPhone in airplane mode, I keep getting prompted to login. I make sure i login before i power down for takeoff. Since the app works fine on iPad, I am not sure what is t...

Newbie

I have Spotify on both my iPad 2 and my iPhone 5, but when I try to use it on my iPhone in airplane mode, I keep getting prompted to login. I make sure i login before i power down for takeoff. Since ...

Peter__

Community Legend

1091 Views

1 replies

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Premium is not working

I upgraded to premium today but when I go back to spotify on my iphone it denies me access to anything premiuim. I logged out, restarted the app, re-downloaded it and nothing.

Newbie

I upgraded to premium today but when I go back to spotify on my iphone it denies me access to anything premiuim.  I logged out, restarted the app, re-downloaded it and nothing. 

neo-x

Community Legend

395 Views

2 replies

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Premium not working on iPhone

I bought a premium account earlier today and it has gone through and is working on my computer but not my iPhone. I tried uninstalling the app and when I log in it shows all of my playlists but if I try to listen it just says "only premium users can ...

Casual Listener

I bought a premium account earlier today and it has gone through and is working on my computer but not my iPhone. I tried uninstalling the app and when I log in it shows all of my playlists but if I ...

neo-x

Community Legend

454 Views

2 replies

1 likes

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My premium account isn't activated

I switched to a premium account around moo. Today and my iPhone app still shows me as not having premium but on the Spotify website it shows me as premium. I have already uninstalled and reinstalled the app, restarted my phone, and logged out and bac...

Newbie

I switched to a premium account around moo. Today and my iPhone app still shows me as not having premium but on the Spotify website it shows me as premium. I have already uninstalled and reinstal...

neo-x

Community Legend

553 Views

2 replies

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Require Login Every Time IPod Is shut off

Everytime I disconnect from wifi I cannot listen to my music even though the playlists are downloaded because it requires me to log back in but I cannot because I do not have access to wifi. This happens daily and is frustrating. I am able to replica...

Newbie

Everytime I disconnect from wifi I cannot listen to my music even though the playlists are downloaded because it requires me to log back in but I cannot because I do not have access to wifi. This hap...

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I can't get to friends profiles or playlists.

Hi, I have just signed up for spotify premium on my iPhone and have set up my own playlists etc.. Everything is fine and I can listen, download and manage everything. Only problem is I can't access people's profiles or playlists, even when thy subscr...

Newbie

Hi, I have just signed up for spotify premium on my iPhone and have set up my own playlists etc.. Everything is fine and I can listen, download and manage everything. Only problem is I can't access p...

Peter__

Community Legend

711 Views

1 replies

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Remote

Spoiler (Highlight to read) Hola, Do you guys have any suggestions on how to use my Iphone to remotecontrole my Ipad? Cheers!

Newbie

  Hola, Do you guys have any suggestions on how to use my Iphone to remotecontrole my Ipad? Cheers!  

neo-x

Community Legend

1237 Views

3 replies

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Not all local files will sync

When syncing my tracks to my iPhone, very few of the local tracks that are not already available on Spotify will sync. Some of them will but most will not. I've placed all of the tracks I want to sync into playlists that I've set to be available offl...

Casual Listener

When syncing my tracks to my iPhone, very few of the local tracks that are not already available on Spotify will sync.  Some of them will but most will not.  I've placed all of the tracks I...

neo-x

Community Legend

379 Views

1 replies

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No playlist will sync

Non of my playlist will synic to my ipone. I have the USB and the computer and phone on the same wifi.

Casual Listener

Non of my playlist will synic to my ipone. I have the USB and the computer and phone on the same wifi. 

neo-x

Community Legend

319 Views

1 replies

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Spotify keeps trying to start songs on the iPad without success

I'm a premium subscriber, but for the last 4 or 5 days, Spotify just can't play anything. Radio, searching for a keyword etc all keeps waiting in a loading/processing status. No error codes, no warnings, nothing. This is an ipad 2 with iOs 5.0.1 .Spo...

Casual Listener

I'm a premium subscriber, but for the last 4 or 5 days, Spotify just can't play anything. Radio, searching for a keyword etc all keeps waiting in a loading/processing status. No error codes, no war...

serefarikan

Casual Listener

683 Views

2 replies

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Iphone

Min spotify har börjat hacka.. varför?! Har funkat felfritt tills idag! Nån inställning?! Jag har full mottagning om det skulle vara problemet!? /Erika

Newbie

Min spotify har börjat hacka.. varför?! Har funkat felfritt tills idag! Nån inställning?! Jag har full mottagning om det skulle vara problemet!? /Erika

340 Views

0 replies

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Can't sync my iPod

Hello, my iPod isn't recognized by my PC. I've unplugged him a few times, I've reinstalled the drives a couple times and it's still unrecognized. I've although restarted my PC. It's an iPod 2g with 4.2.1 and a Windows 7 PC.

Newbie

Hello, my iPod isn't recognized by my PC. I've unplugged him a few times, I've reinstalled the drives a couple times and it's still unrecognized. I've although restarted my PC.   It's an iPo...

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Solved!! Error communication with spotify -> offline sync doesn't work

Hi, Everytime I open Spotify on my Iphone 4, I get this error, There was an error communicating with Spotify. Some tracks couldn't be made available offline. Spotify will try again later. What could be the problem? I always sync over wifi, and I have...

Newbie

Hi, Everytime I open Spotify on my Iphone 4, I get this error,  There was an error communicating with Spotify. Some tracks couldn't be made available offline. Spotify will try again later. ...

Flurry

Casual Listener

13532 Views

65 replies

10 likes

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App doesn't work on my Iphone

The last three or four days I've been experiencing difficulties with the app on my iPhone. It says I need to upgrade to Premium (I already have Premium), but on my Mac it works just fine. Please help me as this is really annoying and confusing!

Newbie

The last three or four days I've been experiencing difficulties with the app on my iPhone. It says I need to upgrade to Premium (I already have Premium), but on my Mac it works just fine. Please help...

Jude

Spotify Legend

1279 Views

1 replies

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Controlling iOS spotify app from another iOS device

Right now I got my old Iphone connected to my stereo through a dock. The dock itself has a remote control. It' barely functions with the spotify app, but I can live with that. I doubt that's going to change any time soon anyways. What I'm looking for...

Newbie

Right now I got my old Iphone connected to my stereo through a dock. The dock itself has a remote control. It' barely functions with the spotify app, but I can live with that. I doubt that's going to...

tony2035

Music Fan

11813 Views

1 replies

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Set Mobile Password Loop

When I try to set a password for my mobile device from my Spotify account page (yes I'm on Premium), I get an email in my inbox (as expected). The problem is, instead of a password in the email, I get a link that says, to set your password, click on ...

Regular

When I try to set a password for my mobile device from my Spotify account page (yes I'm on Premium), I get an email in my inbox (as expected).  The problem is, instead of a password in&nbsp...

1243779924

Newbie

558 Views

2 replies

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Synching playlist w local files between devices doesn't work for some files (and yes, they're MP3's)

I'm using Spotify to synch playlists and local files between my PC and my iPad (as described here) so that I can use one or the other to access the same set of playlists and music. And it almost works - many, but not all tracks are synched from the P...

Regular

I'm using Spotify to synch playlists and local files between my PC and my iPad (as described here) so that I can use one or the other to access the same set of playlists and music. And it almost work...

421 Views

0 replies

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please help me is not working

Hi, my premium account dosnt work on my iphone anymore. Playlists are gone and when I try to stream a song it says: "You need a premium account to play this song". Why is this? Is there like a 1800 number to call cause this is getting ridiculous I lo...

Casual Listener

Hi,   my premium account dosnt work on my iphone anymore. Playlists are gone and when I try to stream a song it says: "You need a premium account to play this song".   Why is this? ...

neo-x

Community Legend

453 Views

1 replies

0 likes

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