Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
32644 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
96603 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
425576 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
294329 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I listen to Spotify on my iPhone when I'm driving and from time to time, it loses internet connection (moving between towers, etc). It will pop up the dialog "Track not available offline" and no matter how many times I click okay, it keeps reappearin...
I listen to Spotify on my iPhone when I'm driving and from time to time, it loses internet connection (moving between towers, etc). It will pop up the dialog "Track not available offline" and no matt...
Newbie
1220 Views
5 replies
0 likes
Since I got the latest Spotify update (this morning) on my iPhone 4s, the sound drops away after about a minute of listening, on all apps and functions. Only phoning works. My iOs is up to date, as are all apps on my iPhone. Anybody else got this pro...
Since I got the latest Spotify update (this morning) on my iPhone 4s, the sound drops away after about a minute of listening, on all apps and functions. Only phoning works. My iOs is up to date, as a...
291 Views
0 replies
0 likes
Hi guys. I have the new iPod Touch (5th generation) and I Spotify on it. I have the premium plan, but everytime when I'm offline the Spotify just logoff from my account! So I have to go to somewhere to get Wi-Fi signal to log in again. This is really...
Hi guys. I have the new iPod Touch (5th generation) and I Spotify on it. I have the premium plan, but everytime when I'm offline the Spotify just logoff from my account! So I have to go to somewhere ...
421 Views
0 replies
0 likes
I have an mp3 on computer locally, imported into Spotify and put into a playliste. It plays perfectply on my computer but it just does not sync to my mobile phone. all the other tracks in the playlist work just fine, but they are titles that are avai...
I have an mp3 on computer locally, imported into Spotify and put into a playliste. It plays perfectply on my computer but it just does not sync to my mobile phone. all the other tracks in the playlis...
331 Views
0 replies
0 likes
Hello, I have an iPhone 4S, and i would like to do the update from ios 5, to ios 6. As offline sync is veeery slow, i would like to know if there is any ways to backup my offline playlists on my mac and then restore them via usb to my iPhone, once th...
Hello, I have an iPhone 4S, and i would like to do the update from ios 5, to ios 6. As offline sync is veeery slow, i would like to know if there is any ways to backup my offline playlis...
Casual Listener
1237 Views
2 replies
0 likes
I find it hard to swallow that, in Australia, I can listen to Spotify Radio over WiFi in my home on my laptop, but not on my iPad. The laptop and iPad are equally "mobile", ie tied to wifi internet and probaly not leaving the house much. . No radio f...
I find it hard to swallow that, in Australia, I can listen to Spotify Radio over WiFi in my home on my laptop, but not on my iPad. The laptop and iPad are equally "mobile", ie tied to wifi inter...
Newbie
423 Views
1 replies
1 likes
How do I import my spotify offline playlists to my iTunes library, or is this even possible? Spotify doesn't show up in my file sharing section on iTunes. Am I overlooking something ?
How do I import my spotify offline playlists to my iTunes library, or is this even possible? Spotify doesn't show up in my file sharing section on iTunes. Am I overlooking something ?
Spotify Legend
1205 Views
1 replies
0 likes
I've paid for premium, reinstalled the app, logged in and out several times, and its still not working. Please help, or refund my money.
I've paid for premium, reinstalled the app, logged in and out several times, and its still not working. Please help, or refund my money.
Spotify Legend
442 Views
1 replies
0 likes
This seems to be a similar problem as here: http://community.spotify.com/t5/Desktop-Windows/Shuffle-repeats-songs-too-often/td-p/22413 But, I wanted to post it here as it's happening in iOS and not just on the Desktop client. I have a playlist with 3...
This seems to be a similar problem as here: http://community.spotify.com/t5/Desktop-Windows/Shuffle-repeats-songs-too-often/td-p/22413 But, I wanted to post it here as it's happening in iOS and n...
Casual Listener
2954 Views
4 replies
0 likes
Hi, I just upgraded to a premium account. Problem is, it says at my profile at spotify that I'm using a free account. That can't be right because I entered the code correctly and got a message that I had upgraded to premium.I tried restarting the pho...
Hi, I just upgraded to a premium account. Problem is, it says at my profile at spotify that I'm using a free account. That can't be right because I entered the code correctly and got a message that I...
Spotify Legend
1358 Views
10 replies
0 likes
I upgraded my acct to premium. But it won't work on my iPad 2 . Please help.
I upgraded my acct to premium. But it won't work on my iPad 2 . Please help.
Spotify Legend
871 Views
1 replies
0 likes
I just signed up for Spotify Premium and I can login on the site but the iPhone App says my username and password are incorrect! Can anybody help!
I just signed up for Spotify Premium and I can login on the site but the iPhone App says my username and password are incorrect! Can anybody help!
Not applicable
677 Views
3 replies
0 likes
So I login through my Facebook and I purchased premium this morning but it still won't let me listen to my songs.. Or anyone else's. Please tell me what I need to do to fix it! I'm not paying for nothing....
So I login through my Facebook and I purchased premium this morning but it still won't let me listen to my songs.. Or anyone else's. Please tell me what I need to do to fix it! I'm not paying for...
Not applicable
558 Views
4 replies
0 likes
I'm trying to play spotify along with audio from another app, spotify uses my ipads volume instead of its own independent volume, this means when i turn spotify down, it turns the ipads master down which lowers the other app volume aswell, there's no...
I'm trying to play spotify along with audio from another app, spotify uses my ipads volume instead of its own independent volume, this means when i turn spotify down, it turns the ipads master down w...
509 Views
0 replies
0 likes
Recently installed spotify on my iphone 3g. i have been a prenium customer for awhile - used spotify on my macbook. i have made a couple of my playlists offline on m phone (around 500 tracks), but now the app seems to have hung. it says 46 out of 144...
Recently installed spotify on my iphone 3g. i have been a prenium customer for awhile - used spotify on my macbook. i have made a couple of my playlists offline on m phone (around 500 trac...
344 Views
0 replies
0 likes
I downloaded the Spotify app on my iPhone in America but am now back in Australia. Every time I try to log in normally or via Facebook it gives my the error 408 message. Any ideas how to fix?
I downloaded the Spotify app on my iPhone in America but am now back in Australia. Every time I try to log in normally or via Facebook it gives my the error 408 message. Any ideas how to fix?
264 Views
0 replies
0 likes
Hi,I downloaded the Spotify app on my iPhone in America but am now back in Australia. Every time I try to log in normally or via Facebook it gives my the error 408 message. Any ideas how to fix?
Hi, I downloaded the Spotify app on my iPhone in America but am now back in Australia. Every time I try to log in normally or via Facebook it gives my the error 408 message. Any ideas how to fix?
264 Views
0 replies
0 likes
This has happened to me always in planes. When i'm using the airplane mode spotify asks me to login in my account again!! At 10000 feet!! This is a shame! It didn't happen in others versions. Please fix it up. It should asks for login the first time ...
This has happened to me always in planes. When i'm using the airplane mode spotify asks me to login in my account again!! At 10000 feet!! This is a shame! It didn't happen in others versions. Please ...
Casual Listener
616 Views
2 replies
0 likes
I am new using iPod Touch 5th Gen with Spotify and right now I am playing the music from Spotify account thru my iPod - is there any way for me to sync the music (my playlist) directly onto my iPod Touch? Also, I am leaving for an oversee trip(southe...
I am new using iPod Touch 5th Gen with Spotify and right now I am playing the music from Spotify account thru my iPod - is there any way for me to sync the music (my playlist) directl...
494 Views
0 replies
0 likes
I'm on an iPod touch 4th gen running iOS 6and the latest spotify software. First thing I noticed is there is no way to upgrade to premium within the spotify app itself. Then after going into the spotify website I get to the place where I'm able to co...
I'm on an iPod touch 4th gen running iOS 6and the latest spotify software. First thing I noticed is there is no way to upgrade to premium within the spotify app itself. Then after going into the spot...
Community Legend
716 Views
3 replies
0 likes
