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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36855 Views
  • 15 replies
  • 36 likes
  • 36855 Views
  • 15 replies
  • 36 likes

iPhone freezes after log-in

Can't seem to start Spotify on my iPhone any more. I have to log in every time and then the What's new screen comes up but then doesn't load. Any suggestions? Happens omn my iPod Touch too. Both ave worked previously and Spotify works fine on my desk...

  • Newbie
  • Can't seem to start Spotify on my iPhone any more. I have to log in every time and then the What's new screen comes up but then doesn't load. Any suggestions? Happens omn my iPod Touch too. Both ave ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Wadia docking for Ipod

Does anybody have an idea whether Wadia accesses the offline Spotify playlists on an Ipod touch, even if the songs are not purchased?

  • Regular
  • Does anybody have an idea whether Wadia accesses the offline Spotify playlists on an Ipod touch, even if the songs are not purchased?
  • erwinbosman
  • Regular
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Spotify to working on my iPad

I downloaded the app, had the trial and all was all sweet, I it played the music just fine and everything. The trial ended so I went to pay for the unlimited, payment went through and it was sweet. But now even though I've payed for it it's saying th...

  • Newbie
  • I downloaded the app, had the trial and all was all sweet, I it played the music just fine and everything. The trial ended so I went to pay for the unlimited, payment went through and it was sweet....
  • MattSuda
  • Spotify Star
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

One premium account, two Facebook logins

I would like to subscribe to premium, so my wife and I can listen to music at home via our I phones and Bluetooth speaker. It seems that you can only login via fbook, and obviously we have different logins for our own fb pages on our phones . What ar...

  • Newbie
  • I would like to subscribe to premium, so my wife and I can listen to music at home via our I phones and Bluetooth speaker. It seems that you can only login via fbook, and obviously we have different ...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Wan't to sync local files to Iphone, but I have no WIFI.

Is it possible to sync local files to my iphone with spotify without wifi? I have a lot of tracks that I want to have on my spotify app.

  • Casual Listener
  • Is it possible to sync local files to my iphone with spotify without wifi? I have a lot of tracks that I want to have on my spotify app.
  • Traktorhåkan
  • Casual Listener
  • 848 Views
  • 2 replies
  • 0 likes
  • 848 Views
  • 2 replies
  • 0 likes

How do I adjust volume on Spotify on my i phone ?

I am a new user and I just loaded the Spotify app to my iphone. Can someone advise how to adjust the volume ? Seems to be different from the online version

  • Newbie
  • I am a new user and I just loaded the Spotify app to my iphone.     Can someone advise how to adjust the volume  ?    Seems to be different from the onlin...
  • 1071 Views
  • 0 replies
  • 0 likes
  • 1071 Views
  • 0 replies
  • 0 likes

Available Offline and Internet On

Hi, I'm sure this question must have been asked before and the answer should be obvious but ill ask anyway. If I have some playlists set as Available Offline on my iPhone and I'm on my 3G network, will spofity use the offline version of the songs or ...

  • Newbie
  • Hi,   I'm sure this question must have been asked before and the answer should be obvious but ill ask anyway.   If I have some playlists set as Available Offline on my iPhone and I'...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

iOS Local Files

Can I sync spotify with the local files on my iPad and iPhone without going through my computer first. My computer had a virus so it won't let me sync through iTunes anymore. I would have sworn that you could do this on Android. I have Spotify Premiu...

  • Newbie
  • Can I sync spotify with the local files on my iPad and iPhone without going through my computer first. My computer had a virus so it won't let me sync through iTunes anymore. I would have sworn that ...
  • 450 Views
  • 0 replies
  • 0 likes
  • 450 Views
  • 0 replies
  • 0 likes

i phone and spottily will not talk!

hi, from yesterday my i phone will not connect with spotify. Message appears "could not find the spotify network ". i have checked the network and it's on on both the laptop and the phone, wirelessly. what do i do? i have premium spotify by the way. ...

  • Newbie
  • hi, from yesterday my i phone will not connect with spotify. Message appears "could not find the spotify network ". i have checked the network and it's on on both the laptop and the phone, wirelessly...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

iPod Touch 4th Gen not showing up in Devices in Spotify

Hi, I looked around the forums and couldn't find an answer to this. I'm trying to get my 4th gen iPod touch to sync up with Spotify on my Windows 7 computer so I can get local files on it, but it is not showing up in Devices. iTunes is closed, I've u...

  • Casual Listener
  • Hi,   I looked around the forums and couldn't find an answer to this. I'm trying to get my 4th gen iPod touch to sync up with Spotify on my Windows 7 computer so I can get local files on it,...
  • MattSuda
  • Spotify Star
  • 3236 Views
  • 7 replies
  • 0 likes
  • 3236 Views
  • 7 replies
  • 0 likes

Critical radio problems! Help

I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station as a new station.., and i cant get it off my radio stations, and there is a bunch of recomendations for porn s...

  • Music Fan
  • I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station as a new station.., and i cant get it off my radio stations...
  • Elpower
  • Music Fan
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Spotify wont run on multiple computers in the same household

I pay for Spotify premium and it wont let me run it on more than one computer in the same house and same faimily - this is poor for £10/month. Anybody have a solution (that question is to Spotify also). I am considering cancelling and looking at othe...

  • Regular
  • I pay for Spotify premium and it wont let me run it on more than one computer in the same house and same faimily - this is poor for £10/month. Anybody have a solution (that question is to Spotify als...
  • Nelo
  • Newbie
  • 2419 Views
  • 3 replies
  • 1 likes
  • 2419 Views
  • 3 replies
  • 1 likes

Solved!! Problem with premium and offline

Today my ability to use offline playlists has stopped and now spotify is asking me to buy premium, which I already have. I have also now been stopped playing my playlists from iPad and iPhone, the same request from spotify is buy premium. Any ideas?

  • Regular
  • Today my ability to use offline playlists has stopped and now spotify is asking me to buy premium, which I already have. I have also now been stopped playing my playlists from iPad and iPhone, the sa...
  • meahtenoha
  • Spotify
  • 850 Views
  • 5 replies
  • 0 likes
  • 850 Views
  • 5 replies
  • 0 likes

Deleted 'Liked from Radio' playlist!

Hey I deleted the 'Liked from Radio' playlist by mistake! Any know how I can add it back?? Tried liking a song from a radio station, it says it gets added the appropriate playlist but I don't see it?? Thanks!

  • Casual Listener
  • Hey I deleted the 'Liked from Radio' playlist by mistake!  Any know how I can add it back?? Tried liking a song from a radio station, it says it gets added the appropriate playlist but I don't s...
  • Sam
  • Spotify
  • 2440 Views
  • 13 replies
  • 0 likes
  • 2440 Views
  • 13 replies
  • 0 likes

iPad 2 playlist playing order

How in the Blue Blazes do you get the spottily iPad 2 app to play the songs in the order they appear in the play list. Who ever designed this software must be a twit !!! The application should by default play them in the order you created the play li...

  • Regular
  • How in the Blue Blazes do you get the spottily iPad 2 app to play the songs in the order they appear in the play list. Who ever designed this software must be a twit !!! The application should by def...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Off line playlists - reverting back to previous playlists and not the current one

Does anyone know why, with my I-touch, keep finding that the off line playlists will revert back to the previous lists and not the one's i have currently on the spotify premium, its so frustrating. But when I'm in a wi-fi zone it will then correct it...

  • Newbie
  • Does anyone know why, with my I-touch, keep finding that the off line playlists will revert back to the previous lists and not the one's i have currently on the spotify premium, its so frustrating. ...
  • Liam
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Last fm

I can no longer get the app on iPad to scrobble to my last fm. I hadI uninstalled app, reinstalled etc but still no fix. Unless this issue is resolved I will cancel my subscription and move elsewhere.

  • Music Fan
  • I can no longer get the app on iPad to scrobble to my last fm.  I hadI uninstalled app, reinstalled etc but still no fix.  Unless this issue is resolved I will cancel my subscription an...
  • Liam
  • Community Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

premium wont work on iphone

just upgraded to spotify premium on computer after 48 hour trial on iphone but now it wont work on the phone tried logging in and out of facebook ??

  • Casual Listener
  • just upgraded to spotify premium on computer after 48 hour trial on iphone but now it wont work on the phone tried logging in and out of facebook ??
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

premium not on iPhone

Driving me crazy! Just got a new iPhone and it will not let me stream etc... Please can anyone help - tried re installing etc...

  • Casual Listener
  • Driving me crazy!  Just got a new iPhone and it will not let me stream etc...   Please can anyone help - tried re installing etc...
  • MattSuda
  • Spotify Star
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Ipad 1 not playing on new install

My setup in the home is: 20MB uplink to internet two laptops - play fine two iphone4- play fine two ipad2 - play fine two ipad1 - will not play The two ipad 1 devices have minimal items running and are basically used for home automation and whole hou...

  • Newbie
  • My setup in the home is: 20MB uplink to internet two laptops - play fine two iphone4- play fine two ipad2 - play fine two ipad1 - will not play   The two ipad 1 devices have minima...
  • MattSuda
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes