Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
I purchased spotify premium and I still am getting adds. Also when I click to upgrade it says that I have Premium. Finally the app on my iPhone 4 is also telling me I need to purchase premium to stream music, but I have already done so
I've had a spotify account for over 8 months now, but I just recently got an iphone, downloaded the spotify app and upgraded to premium. When I turn on the "Available Offline" mode on my "starred" playlist, all the small arrows pointing down under th...
The subject pretty much sums up my problem. Ive had no problems with spotfiy at all before this. Now however, everything that can go wrong, has done. Ive tried plugging phone in and using wifi, still not appearing under devices. Uninstalled and reins...
I have had a premium account for sometime but all of a sudden it has stopped working, now I get the message saying I must have a premium account but I already do. Very Frustrating I have been without spotify for weeks now, please help!
So I am currently living in a dorm and therefore using the college wifi. My understanding is that I cannot sync any device over wifi here because something in the router settings is blocking me from syncing (I have not been formally told this, but at...
I use Spotify premium. I cannot get Spotify Radio to get past infinitely long spinner icon on iPod Touch iOS6. Radio does work for me on iPhone iOS6. Any advice?
I am a premium member, and music won't play on my iPad.... Any help?
I just signed up for Spotify and have a question about offline mode on my iphone. If I set a song to offline mode (to avoid data usage), will it automatically play the song in offline mode even though I have internet connection? Or does it only play ...
I am unable to play my Spotify Premium from my iPhone 4 in my car. My car plays my music from a usb port. My friend's Spotify account works in it, but whenever i put my iphone in, it won't play anything. It says no music data is found. Why is this/ c...
Hey guys! The lastest update for Spotify on your iPhone is now available on the AppStore. Pretty small update, this one - It mostly addresses some connectivity issues that were present in the previous versions. Any issues, just pop us a message below...
I have encountered a UI bug that prevents offline access. I often travel by Airplane, and to rural areas where mobile internet doesnt really work. Spotify will randomly require that I "sign in with facebook" upon app startup.I feel like offline conte...
I'm a premium user and Spotify works fine on my desktop mac pro but on my iPhone, although it shows my playlists (all listed as havng 0 tracks), I can't play them it tells me I must be a Premium user to listen to radio. I can't see anything in Settin...
I had the 48 hour free trial and then updated to the 30 days free trial and now all my playlists are gone. Thoughts?
?!?! I did the App Store upgrade recently, now all my downloads stop playing at 55-58 seconds. Why?!?!
For the past day or so, my songs will not start unless I skip ahead about 2 seconds, and then it stops playing again between 1:30-2:00. Is there a specific way to solve this problem? I don't want to be paying for something I can't use.
Hi, my friend has a iPhone 4 standard phone, not s, when I plug her phone into my car it streams spotify through the car, and I can controll it through my stereo controls, my other friend has a Iphone 3GS, this will not recognise spotify tracks, it j...
I'm sorry if this has been posted in recent weeks, but I am consistently being logged out from Spotify on my mobile device. This is extremely frustrating as I'm usually in the subway when I open Spotify, only to realize that I'm logged out and can't ...
Hi, I have the same problem as lots of people: I bought a premium account but its not working on my iphone. Songs are grey and prompt for premium account. Tried everything, restarting, logging out, reinstalling etc
I'm subscribed to Premium. I've got a new iPhone and am trying to download some 400 songs from my favorite off-line play list, but it's taking ages: about 10 minutes per song. This used to be very much faster. I've tried on several different wi-fi's ...
Help! Anything I can do to fix this? I usually keep spotify on in the background all the time on my home pc. Then I listen on my phone when I go out. Never had a problem before. Now I'm getting this error message on my phone that playback has been pa...