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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37120 Views
  • 15 replies
  • 36 likes
  • 37120 Views
  • 15 replies
  • 36 likes

i phone and spottily will not talk!

hi, from yesterday my i phone will not connect with spotify. Message appears "could not find the spotify network ". i have checked the network and it's on on both the laptop and the phone, wirelessly. what do i do? i have premium spotify by the way. ...

  • Newbie
  • hi, from yesterday my i phone will not connect with spotify. Message appears "could not find the spotify network ". i have checked the network and it's on on both the laptop and the phone, wirelessly...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

iPod Touch 4th Gen not showing up in Devices in Spotify

Hi, I looked around the forums and couldn't find an answer to this. I'm trying to get my 4th gen iPod touch to sync up with Spotify on my Windows 7 computer so I can get local files on it, but it is not showing up in Devices. iTunes is closed, I've u...

  • Casual Listener
  • Hi,   I looked around the forums and couldn't find an answer to this. I'm trying to get my 4th gen iPod touch to sync up with Spotify on my Windows 7 computer so I can get local files on it,...
  • MattSuda
  • Spotify Star
  • 3238 Views
  • 7 replies
  • 0 likes
  • 3238 Views
  • 7 replies
  • 0 likes

Critical radio problems! Help

I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station as a new station.., and i cant get it off my radio stations, and there is a bunch of recomendations for porn s...

  • Music Fan
  • I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station as a new station.., and i cant get it off my radio stations...
  • Elpower
  • Music Fan
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Spotify wont run on multiple computers in the same household

I pay for Spotify premium and it wont let me run it on more than one computer in the same house and same faimily - this is poor for £10/month. Anybody have a solution (that question is to Spotify also). I am considering cancelling and looking at othe...

  • Regular
  • I pay for Spotify premium and it wont let me run it on more than one computer in the same house and same faimily - this is poor for £10/month. Anybody have a solution (that question is to Spotify als...
  • Nelo
  • Newbie
  • 2419 Views
  • 3 replies
  • 1 likes
  • 2419 Views
  • 3 replies
  • 1 likes

Solved!! Problem with premium and offline

Today my ability to use offline playlists has stopped and now spotify is asking me to buy premium, which I already have. I have also now been stopped playing my playlists from iPad and iPhone, the same request from spotify is buy premium. Any ideas?

  • Regular
  • Today my ability to use offline playlists has stopped and now spotify is asking me to buy premium, which I already have. I have also now been stopped playing my playlists from iPad and iPhone, the sa...
  • meahtenoha
  • Spotify
  • 850 Views
  • 5 replies
  • 0 likes
  • 850 Views
  • 5 replies
  • 0 likes

Deleted 'Liked from Radio' playlist!

Hey I deleted the 'Liked from Radio' playlist by mistake! Any know how I can add it back?? Tried liking a song from a radio station, it says it gets added the appropriate playlist but I don't see it?? Thanks!

  • Casual Listener
  • Hey I deleted the 'Liked from Radio' playlist by mistake!  Any know how I can add it back?? Tried liking a song from a radio station, it says it gets added the appropriate playlist but I don't s...
  • Sam
  • Spotify
  • 2440 Views
  • 13 replies
  • 0 likes
  • 2440 Views
  • 13 replies
  • 0 likes

iPad 2 playlist playing order

How in the Blue Blazes do you get the spottily iPad 2 app to play the songs in the order they appear in the play list. Who ever designed this software must be a twit !!! The application should by default play them in the order you created the play li...

  • Regular
  • How in the Blue Blazes do you get the spottily iPad 2 app to play the songs in the order they appear in the play list. Who ever designed this software must be a twit !!! The application should by def...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Off line playlists - reverting back to previous playlists and not the current one

Does anyone know why, with my I-touch, keep finding that the off line playlists will revert back to the previous lists and not the one's i have currently on the spotify premium, its so frustrating. But when I'm in a wi-fi zone it will then correct it...

  • Newbie
  • Does anyone know why, with my I-touch, keep finding that the off line playlists will revert back to the previous lists and not the one's i have currently on the spotify premium, its so frustrating. ...
  • Liam
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Last fm

I can no longer get the app on iPad to scrobble to my last fm. I hadI uninstalled app, reinstalled etc but still no fix. Unless this issue is resolved I will cancel my subscription and move elsewhere.

  • Music Fan
  • I can no longer get the app on iPad to scrobble to my last fm.  I hadI uninstalled app, reinstalled etc but still no fix.  Unless this issue is resolved I will cancel my subscription an...
  • Liam
  • Community Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

premium wont work on iphone

just upgraded to spotify premium on computer after 48 hour trial on iphone but now it wont work on the phone tried logging in and out of facebook ??

  • Casual Listener
  • just upgraded to spotify premium on computer after 48 hour trial on iphone but now it wont work on the phone tried logging in and out of facebook ??
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

premium not on iPhone

Driving me crazy! Just got a new iPhone and it will not let me stream etc... Please can anyone help - tried re installing etc...

  • Casual Listener
  • Driving me crazy!  Just got a new iPhone and it will not let me stream etc...   Please can anyone help - tried re installing etc...
  • MattSuda
  • Spotify Star
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Ipad 1 not playing on new install

My setup in the home is: 20MB uplink to internet two laptops - play fine two iphone4- play fine two ipad2 - play fine two ipad1 - will not play The two ipad 1 devices have minimal items running and are basically used for home automation and whole hou...

  • Newbie
  • My setup in the home is: 20MB uplink to internet two laptops - play fine two iphone4- play fine two ipad2 - play fine two ipad1 - will not play   The two ipad 1 devices have minima...
  • MattSuda
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

iPhone Premium

I just purchased Premium but My user Id and password is not working when I try and log into Spotify on my Iphone, However my facebook account does work but it will not allow me to access the music or any other premium features. Premium does also not ...

  • Newbie
  • I just purchased Premium but My user Id and password is not working when I try and log into Spotify on my Iphone, However my facebook account does work but it will not allow me to access the music or...
  • MattSuda
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Doesn't work on my iPhone

I just went from te 48 hour trial to premium and my iPhone is not recognizing that I have premium when I log in using Facebook I have the reciept in my email saying I paid for premium. Can you help?

  • Newbie
  • I just went from te 48 hour trial to premium and my iPhone is not recognizing that I have premium when I log in using Facebook I have the reciept in my email saying I paid for premium. Can you help?
  • MattSuda
  • Spotify Star
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

My feature request, ease of use, bug fixes

The following are some of my Update requests. Some are must have items/issues and some I think would mave the iPhone app easier to use.. 1) Anti Skip buffer - this is a must for anyone who likes walking around with their iPhone listening to music. Ri...

  • Casual Listener
  • The following are some of my Update requests. Some are must have items/issues and some I think would mave the iPhone app easier to use.. 1) Anti Skip buffer - this is a must for anyone who  lik...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

ok im thick

ok im trying spotify free month first being on here for 3 yrs now and have a lot of good playlists,now im using an ipod with spotify app,got my playlists on ipod now and they all seem to play ok,,but is that only cos im near my wireless router ,if i ...

  • Casual Listener
  • ok im trying spotify free month first being on here for 3 yrs now and have a lot of good playlists,now im using an ipod with spotify app,got my playlists on ipod now and they all seem to play ok,,but...
  • Liam
  • Community Legend
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Spotify not syncing correct local file.

On my Spotify application on the Mac, I have a couple playlists of Live MP3s that are not available from spotify. If I play these tracks using my Mac, they play just fine. If I sync them to my iPhone, it will sync the studio versions of the tracks in...

  • Visitor
  • On my Spotify application on the Mac, I have a couple playlists of Live MP3s that are not available from spotify.  If I play these tracks using my Mac, they play just fine.  If I sync them ...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Playlist recovering

Hello with a accident i deleted 2 playlists on my phone could you please help me with recovering them?

  • Newbie
  • Hello with a accident i deleted 2 playlists on my phone could you please help me with recovering them?
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! CRITICAL RADIO PROBLEM

I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station as a new station.., and i cant get it off my radio stations, and there is a bunch of recomendations for porn s...

  • Music Fan
  • I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station as a new station.., and i cant get it off my radio stations...
  • Elpower
  • Music Fan
  • 1300 Views
  • 6 replies
  • 0 likes
  • 1300 Views
  • 6 replies
  • 0 likes

Sort Playlists by Artists or Albums

Please implement a view where you can see all Artists or Ablums of your playlist.Such as the iPod or any other music app. Even rdio did it right implementing this. Currently, Finding (offline) music is a mess.Please don't refer to search as workaroun...

  • Regular
  • Please implement a view where you can see all Artists or Ablums of your playlist. Such as the iPod or any other music app.  Even rdio did it right implementing this.   Currently, Finding...
  • hydraman99
  • Regular
  • 2015 Views
  • 3 replies
  • 5 likes
  • 2015 Views
  • 3 replies
  • 5 likes