Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36918 Views
  • 15 replies
  • 36 likes
  • 36918 Views
  • 15 replies
  • 36 likes

iPhone not syncing music to facebook over 3G

I've realised that since the latest release has come out that my music is no longer syncing to my facebook profile when my iPhone 4 using iOS 5 is connected to 3G. But when my phone is connected to my home WiFi it does sync the songs that I'm listeni...

  • Casual Listener
  • I've realised that since the latest release has come out that my music is no longer syncing to my facebook profile when my iPhone 4 using iOS 5 is connected to 3G. But when my phone is connected to m...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Shuffle using a playlist keeps repeating the same songs.

I dl a Rolling Stones Greatest Rock Hits playlist with 500 songs. But I don't see a way to play the playlist in any sequential order. All the songs in the playlist have little green arrows next to them. Then at the top I see three dots. When I touch ...

  • Regular
  • I dl a Rolling Stones Greatest Rock Hits playlist with 500 songs.  But I don't see a way to play the playlist in any sequential order.  All the songs in the playlist have little green arrow...
  • 834 Views
  • 0 replies
  • 2 likes
  • 834 Views
  • 0 replies
  • 2 likes

Select a song and goes right to radio

Does anyone know what I can do so when I'm in my starred folder and select a song it doesnt bring me straight to radio?? This is very weird and have never had any problems with this app before.

  • Newbie
  • Does anyone know what I can do so when I'm in my starred folder and select a song it doesnt bring me straight to radio??  This is very weird and have never had any problems with this app before.
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Browsing Wilco - A Ghost is Born is incorrect on iPhone, correct on computer

If I view the album A Ghost Is Born on the phone, it displays an imcomplete track listning - even lists b-sides like Panthers that aren't available on the computer. On the computer it brings up the complete album. If i search the album on the web, an...

  • Newbie
  • If I view the album A Ghost Is Born on the phone, it displays an imcomplete track listning - even lists b-sides like Panthers that aren't available on the computer. On the computer it brings up the c...
  • danc27
  • Roadie
  • 307 Views
  • 4 replies
  • 0 likes
  • 307 Views
  • 4 replies
  • 0 likes

Spotify showing unplayable tracks even when set to not show them

Is this just a bug? I'm being teased with a ton of albums I can't play. I'm a premium user and when I click on an unplayable track it wants me to create a station. Is this normal?

  • Casual Listener
  • Is this just a bug? I'm being teased with a ton of albums I can't play. I'm a premium user and when I click on an unplayable track it wants me to create a station. Is this normal?
  • leefaulkner
  • Casual Listener
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Solved!! Never had an issue syncing with iPhone 4 - But now I do :( Help!

Hi all, I never had an issue syncing my iPhone4 to Spotify via the USB or WiFi. I don't know if this might be the reason, but since I've had the the latest iPhone software update, Spotify does not acknowledge my iPhone via USB connection or WiFi. I'v...

  • Casual Listener
  • Hi all,   I never had an issue syncing my iPhone4 to Spotify via the USB or WiFi.   I don't know if this might be the reason, but since I've had the the latest iPhone software update, S...
  • rossflynn
  • Newbie
  • 1240 Views
  • 3 replies
  • 0 likes
  • 1240 Views
  • 3 replies
  • 0 likes

Tracks not available

I have a premium account and using iOS (iPhone, iPad) as well as OS X. Some of the tracks are available for streaming and some are not (i.e. Marcus Miller, PinkFloyd). They are in gray on iOS devices with a popup 'Track Unavailable You can still star...

  • Casual Listener
  • I have a premium account and using iOS (iPhone, iPad) as well as OS X. Some of the tracks are available for streaming and some are not (i.e. Marcus Miller, PinkFloyd). They are in gray on iOS devices...
  • daniel123451234
  • Newbie
  • 3650 Views
  • 7 replies
  • 0 likes
  • 3650 Views
  • 7 replies
  • 0 likes

Solved!! Certain local files refuse to sync

I have an offline list made up entirely of local files. Most of the files sync to my iPod with no problem, but about two dozen of these files refuse to sync. Deleting and reinstalling the iOS app and resyncing the list didn't help. I've noticed that ...

  • Gig Goer
  • I have an offline list made up entirely of local files. Most of the files sync to my iPod with no problem, but about two dozen of these files refuse to sync. Deleting and reinstalling the iOS app and...
  • alf1969
  • Casual Listener
  • 1110 Views
  • 4 replies
  • 0 likes
  • 1110 Views
  • 4 replies
  • 0 likes

iPhone won't play through playlist/won't load or play next song, HELP?

I have Spotify on my iPhone, and I will play a song and it won't automatically move on to the next song... so when the end of the song I chose comes, it picks the next song but never loads it, so I have to pause and play it again or skip to the next ...

  • Casual Listener
  • I have Spotify on my iPhone, and I will play a song and it won't automatically move on to the next song... so when the end of the song I chose comes, it picks the next song but never loads it, so I h...
  • 839 Views
  • 0 replies
  • 1 likes
  • 839 Views
  • 0 replies
  • 1 likes

Please help, Radio station problems..

I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station, and i cant get it off my radio station, and there is a bunch of recomendations for porn sounds.. And you can ...

  • Music Fan
  • I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station, and i cant get it off my radio station, and there is a bun...
  • Elpower
  • Music Fan
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Spotify purchase doesn't work

I bought Spoitfy Premium yesterday but it doesn't work for me. Help? I've got a receipt but it doesn't work at all..

  • Newbie
  • I bought Spoitfy Premium yesterday but it doesn't work for me. Help? I've got a receipt but it doesn't work at all..
  • meahtenoha
  • Spotify
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

iPhone 4S login issue - cannot login anymore

I have a Spotify Premium Account. It works fine on my MacBook Pro, and it used to work on my iPhone 4Gs until a few days ago. When I open the app on the iPhone, I am prompted to login either with Facebook or with Spotify details. When I attempt the F...

  • Newbie
  • I have a Spotify Premium Account.  It works fine on my MacBook Pro, and it used to work on my iPhone 4Gs until a few days ago.   When I open the app on the iPhone, I am prompted to logi...
  • 552 Views
  • 0 replies
  • 0 likes
  • 552 Views
  • 0 replies
  • 0 likes

SAYING IVE NOT GOT PREMIUM..

Phone is not showing any playlists or anything. Just bought premium again to see if thats the issue? Premium is working fine on my mac. Any ideas!? Also, will I be getting charged twice now, cos it looks like I've got 2 receipts there for 9.99. Cheer...

  • Casual Listener
  • Phone is not showing any playlists or anything. Just bought premium again to see if thats the issue? Premium is working fine on my mac. Any ideas!? Also, will I be getting charged twice now, cos it l...
  • chrismcgee
  • Casual Listener
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Search failing

Trying to search music on my iPhone app and getting a message saying search unavailable!I've tried reinstalling the app but it's still not working. The radio and playlists work just not the search! Any advice?

  • Casual Listener
  • Trying to search music on my iPhone app and getting a message saying search unavailable! I've tried reinstalling the app but it's still not working. The radio and playlists work just not the search!...
  • David
  • Spotify Legend
  • 762 Views
  • 8 replies
  • 0 likes
  • 762 Views
  • 8 replies
  • 0 likes

Iphone 3g

Kommer inte in på Spotrify,trots jag är premium medlem. Varför ? fiske.steckenjock@gmail.com

  • Casual Listener
  • Kommer inte in på Spotrify,trots jag är premium medlem. Varför ? fiske.steckenjock@gmail.com
  • 19630917
  • Casual Listener
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

iPhone will not sync with my mac..

As the subject says, my iPhone will not sync with Spotify on my Mac running Lion and latest version of spotify.

  • Newbie
  • As the subject says, my iPhone will not sync with Spotify on my Mac running Lion and latest version of spotify.
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Sorting searches and popularity?

Sorting searches and popularity? When are these features comming to iOS ? They are rather critical

  • Casual Listener
  • Sorting searches and popularity? When are these features comming to iOS ?   They are rather critical
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Can't search

On either my iPad or my iPhone. Just hangs. No matter who you search for. Fats Domino, Bill Frisell, Lady Gaga, doesn't matter. iPhone 3GS, iPad 1, both up to date. Any ideas, similarities, suggestions, rants? Bigfoot

  • Newbie
  • On either my iPad or my iPhone. Just hangs. No matter who you search for. Fats Domino, Bill Frisell, Lady Gaga, doesn't matter. iPhone 3GS, iPad 1, both up to date. Any ideas, similarities, suggestio...
  • boymcivor
  • Regular
  • 2918 Views
  • 3 replies
  • 1 likes
  • 2918 Views
  • 3 replies
  • 1 likes

Freezes about 1min 30 on every track

Using the app on my iPhone and never had any issues until now. Every track stops playing about 1min 30 into the song. Is there an issue at the moment? Can anyone from spotify give me clarification on this and if so when do they expect the issue to be...

  • Newbie
  • Using the app on my iPhone and never had any issues until now. Every track stops playing about 1min 30 into the song. Is there an issue at the moment? Can anyone from spotify give me clarification on...
  • robertdean916
  • Casual Listener
  • 580 Views
  • 6 replies
  • 0 likes
  • 580 Views
  • 6 replies
  • 0 likes

Spotify stalls on just one iPhone

I've got Spotify working perfectly on the desktop, iPad, through Sonos and on one iPhone. On the second household iPhone, it was working fine for several weeks - now it will display the playlists, starts to play but stops halfway through the first ra...

  • Regular
  • I've got Spotify working perfectly on the desktop, iPad, through Sonos and on one iPhone. On the second household iPhone, it was working fine for several weeks - now it will display the playlists, st...
  • jwripple
  • Regular
  • 636 Views
  • 5 replies
  • 0 likes
  • 636 Views
  • 5 replies
  • 0 likes