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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

142779 Views

503 replies

108 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

99708 Views

19 replies

38 likes

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premuim is not working on my iphone 4

Can any one help ihave paid for premium it as charged my account and i have link my phone but it is still not working...on another note it has also double charged my account any help will great

Casual Listener

Can any one help ihave paid for premium it as charged my account and i have link my phone but it is still not working...on another note it  has also double charged my account any help will great

152 Views

0 replies

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absurd offline option!

I just updated my ipod. I used to have premium subscription, and I had it because i liked the option to download songs and have these whatever i go. for an stupid reason, everytime i opened spotify app, it asked my to log in... every time... it means...

Newbie

I just updated my ipod. I used to have premium subscription, and I had it because i liked the option to download songs and have these whatever i go. for an stupid reason, everytime i opened spotify a...

179 Views

0 replies

0 likes

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Solved!! Spotify will search but not play songs...

Spotify premium on my iphone has never had issues, but lately I can search for songs, but they won't play. It just sits at 0.00 with the song artwork showing. Can you help?

Newbie

Spotify premium on my iphone has never had issues, but lately I can search for songs, but they won't play. It just sits at 0.00 with the song artwork showing. Can you help?

wyattw74

Casual Listener

2458 Views

2 replies

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Premium not working?

Hi, my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song". Why is this? My user name is MPACUK ...what else do I need to tell you, can someone he...

Visitor

Hi,   my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".   Why is this? ...

Richard

Community Legend

207 Views

1 replies

0 likes

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can't download onto ipod

I've been trying to download from my computer to i pod and can't figure it out?

Casual Listener

I've been trying to download from my computer to i pod and can't figure it out?

Richard

Community Legend

218 Views

1 replies

0 likes

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i can't activate my premium account-

I downloaded the app and purchased premium but it keeps telling me to purchase premium- when I think click purchase it takes me to a separate page telling me I have a premium activated account. I've tried logging in and out and installing but nothing...

Newbie

I downloaded the app and purchased premium but it keeps telling me to purchase premium- when I think click purchase it takes me to a separate page telling me I have a premium activated account. I've ...

205 Views

0 replies

1 likes

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Premium member but songs in recently created playlist are not showing up on iPhone

Premium member but songs in recently created playlist are not showing up on iPhone (3Gs) (showing "0 songs"). Is this just an issue because the playlist was just made and takes time to be brought up on iPhone? The songs added to the playlist were als...

Newbie

Premium member but songs in recently created playlist are not showing up on iPhone (3Gs) (showing "0 songs"). Is this just an issue because the playlist was just made and takes time to be brought up ...

170 Views

0 replies

0 likes

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Solved!! IPad won't connect to Spotisfy

Hi, have recently got an IPad, loaded my spotify account, but it won’t connect despite successful network connection. In Spotify settings it is saying I have no network connection which is why it won’t connect – but I do have a network connection. Al...

Casual Listener

Hi, have recently got an IPad, loaded my spotify account, but it won’t connect despite successful network connection.  In Spotify settings it is saying I have no network connection which is why ...

hellobrian1

Casual Listener

6197 Views

3 replies

0 likes

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Help a newbie with offline playlists?

This may be a stupid question, but can you play songs offline that you don't have on your computer? Like, just songs off spotify. Without paying for the songs? In order to listen to my playlist offline on my ipad I need to "download playlist" - will ...

Newbie

This may be a stupid question, but can you play songs offline  that you don't have on your computer? Like, just songs off spotify. Without paying for the songs? In order to listen to my playli...

user-removed

Not applicable

8905 Views

4 replies

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Song stops after 1 minute - Problem fixed with a hard restart!

I had a problem with my songs stopping a little after 1 minute - below are all the things I tried if you are experiencing the same thing - However, I solved my own problem with giving the phone a hard restart & the app works fine now. Hope it continu...

Casual Listener

I had a problem with my songs stopping a little after 1 minute - below are all the things I tried if you are experiencing the same thing - However, I solved my own problem with giving the phone a har...

Jude

Spotify Legend

4190 Views

5 replies

2 likes

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Spotify Stole My Facebook Information

I've had Spotify since before Facebook was required to log in and have no interest in connecting my Facebook account. I am a paying customer (premium) and recently installed the iOS app on my iPod Touch. It would not simply let me sign in with my Spo...

Casual Listener

I've had Spotify since before Facebook was required to log in and have no interest in connecting my Facebook account.   I am a paying customer (premium) and recently installed the iOS app on...

iPaulPro

Casual Listener

426 Views

2 replies

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Spotify can't play on my I-pod touch

I am unable to listen to my songs on my I-Pod. Is there a 1,2,3 format to accomplish this? It also won't sync when I connect to my computer via USB cable as advertised. Is there a n additional step like a sync button?

Newbie

I am unable to listen to my songs on my I-Pod. Is there a 1,2,3 format to accomplish this? It also won't sync when I connect to my computer via USB cable as advertised. Is there a n additional step l...

Jude

Spotify Legend

269 Views

1 replies

0 likes

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Look & Feel

You should look intuo updating the Spotify app for iOS. With the new Music Player that Apple developed for iOS6, Spotify is starting too look old.I personally think you should go for a more stylish, glossy look instead of the current flat look with t...

Newbie

You should look intuo updating the Spotify app for iOS. With the new Music Player that Apple developed for iOS6, Spotify is starting too look old. I personally think you should go for a more styli...

214 Views

0 replies

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Ipad

Porque necesito tener la cuenta de Premium y no puedo utilizar mi cuenta unlimited para el Ipad, no lo acabo de comprender. si puedo utilizar cualquier ordenador para mi cuenta, porque no desde mi Ipad?. Gracias de antemano

Newbie

Porque necesito tener la cuenta de Premium y no puedo utilizar mi cuenta unlimited para el Ipad, no lo acabo de comprender. si puedo utilizar cualquier ordenador para mi cuenta, porque no desde mi Ip...

162 Views

0 replies

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Can't log on through Facebook

I signed up start of this month payed the ten pound now all of a sudden it said log in through Facebook and now it won't let me there's no customer service contact number what am I supposed to do ??

Newbie

I signed up start of this month payed the ten pound now all of a sudden it said log in through Facebook and now it won't let me there's no customer service contact number what am I supposed to do ??

235 Views

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Severe playlist loading issues (iphone app)

Hey, I´ve had increasingly growing problems with my playlists in my iphone app, for the last 3-4 months. Everytime I start the app, even from background, it does not display any of my playlists that are not sorted in any folder (some lists in fodlers...

Newbie

Hey,   I´ve had increasingly growing problems with my playlists in my iphone app, for the last 3-4 months. Everytime I start the app, even from background, it does not display any of my play...

David

Spotify Legend

328 Views

1 replies

0 likes

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Premium Account Mayhem

I am currently using a new iPod touch, and I've had spotify for 2 months. This month when I paid for the service, it's still saying I'm a fee user and that only radio is available to me... That's funny because my banks statement sure as hell says -9....

Newbie

I am currently using a new iPod touch, and I've had spotify for 2 months. This month when I paid for the service, it's still saying I'm a fee user and that only radio is available to me... That's fun...

David

Spotify Legend

376 Views

2 replies

0 likes

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Offline Modus Premium

Use premium. Since two days I can use the app only with Internet connection, as soon as I have to on offline I am logged off. What can I do? I have two iPhone and one iPad.

Newbie

  Use premium. Since two days I can use the app only with Internet connection, as soon as I have to on offline I am logged off. What can I do? I have two iPhone and one iPad.

user-removed

Not applicable

267 Views

1 replies

0 likes

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Playlist including songs already stored on ipod

I've been really enjoying being the "offline playlists" feature on my ipod, however, I've only synced playlists of songs on spotify and not also the songs already on my ipod imported from itunes. While using my laptop it's no problem as I can make a ...

Casual Listener

I've been really enjoying being the "offline playlists" feature on my ipod, however, I've only synced playlists of songs on spotify and not also the songs already on my ipod imported from itunes. Whi...

tg1413

Casual Listener

397 Views

2 replies

0 likes

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iPhone not showing up in Devices

I've seen this issue on the forum but no answer for me. Using the same account, same wifi connection.. but my phone isnt showing up on the devices.I reinstalled Spotify on my PC.. reinstalled the app on my phone.. nothing.???

Casual Listener

I've seen this issue on the forum but no answer for me. Using the same account, same wifi connection.. but my phone isnt showing up on the devices. I reinstalled Spotify on my PC.. reinstalled the a...

Liam

Community Legend

412 Views

2 replies

0 likes

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