premium account doesn't work

[Chrisiilo]

My free Month ended and so i thought  that my Premium account started but i can't hear my music, only with shuffle and the songs are grey. Do I have to do something that my Premium account starts or what other Problem can it be? I deleted the app, switched my phone off, go offline everywher but its the same problem as i described. What is the Problem?

[Bethany_Dawn]

Hi Chrisiilo!

Once your trial expired did you add payment info to subscribe to the premium service? Spotify will default to the free version if no payment is setup to charge to.