"Offline Mode" on iPhone

[melissaf243]

I upgraded to Premium yesterday and when I made playlists on my computer available "offline", the green arrows appeared and It worked!

When I try to the same on my iPod Touch 5th gen the playlist just shows a grey arrow and doesn't even show that it's trying to download. I really need it to work when I go jogging, I've tried everything but It's just not working...

[Amarro]

Hello and welcome to the Spotify Community!

have you tried a clean reinstallation of your application? Can you please swipe the "offline avaible" above the playlist off and on again and go back to the menu where "playlists, albums, etc." appear? Can you please get also sure that you have a stable wifi connection and check in your "menu" -> "Settings" -> "play or something simlilar, it's the second from above"and be sure that the first swipe button which means "offline mode" is turned off? This swipe needs to be off cause it won't give spotify the access to the internet connection..

please answer if this doesn't help you so i'll continue my research 😉

good luck