Announcements

Help Wizard

Step 1

NEXT STEP

spotify Premium downloads not staying downloaded on iphone xr.

spotify Premium downloads not staying downloaded on iphone xr.

have to continually download my playlists over and over again, multiple times a day. I thought this was normal as it has always been this way but just found out others dont have this issue.
Reply
3 Replies

Hey @Fodder_Fodder,

 

Thanks for reaching out.

 

Can you please let us know whether you've tried any troubleshooting steps like reinstalling the app or making sure that you have enough free space available on your device?

 

Keep us posted.

 

Take care,

MihailYModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

I have reinstalled the Spotify app many times and I have 30gb of unused space on my phone. Nothing works. Downloaded everything this morning and then had to again before I left work.

Jacquie

Hey @Fodder_Fodder,

 

Thanks for getting back to us and for the troubleshooting you've done so far!
 

Would you mind letting us know if this issue occurs on a different device with your account or with a different account on your device? If a family member has Spotify installed, it could also be a good idea to ask them to log in on their device to see if the app behaves the same way.

 

On another note, when you reinstall the app you loose your downloads and by saying that you've done that many times you got us thinking that this might be the reason for that. Can you let us know if the issue still persists after the most recent installation of the app?

 

More info about Offline listening you can find in this article.

 

If you're still experiencing this, we'd appreciate it if you share the OS version and Spotify version of the device you're using. If you don't know how to check it - go to this FAQ.

 

Let us know how you get on,

 

Cheers!

LyubkaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts