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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35756 Views
  • 15 replies
  • 36 likes
  • 35756 Views
  • 15 replies
  • 36 likes

Superuser Contribution Why won’t my music play when I click on it?

When I click on a song it will highlight green like it’s suppose to for all of 2 seconds and then without playing any music it will just disappear without me doing it. I have no idea what’s going on, I did everything these chats said to do and it’s n...

  • Newbie
  • When I click on a song it will highlight green like it’s suppose to for all of 2 seconds and then without playing any music it will just disappear without me doing it. I have no idea what’s going on,...
  • OscarDC
  • Moderator
  • 791 Views
  • 1 replies
  • 0 likes
  • 791 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played songs not appearing on history

I came across a song that I like and so I was going to press like but since the buttons for liking and disliking a song in radio are flipped, I accidentally pressed that I didn't want to hear it. So I'm trying to get into my history to find the song ...

  • Casual Listener
  • I came across a song that I like and so I was going to press like but since the buttons for liking and disliking a song in radio are flipped, I accidentally pressed that I didn't want to hear it. So ...
  • OscarDC
  • Moderator
  • 842 Views
  • 3 replies
  • 0 likes
  • 842 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lyrics not working in my account

PlanPremiunCountryPhilippinesDeviceIphone 11 ProOperating SystemiOS 13.7 The lyrics funtion does not appear in my account, but in other accounts of my family plan it does. I have logged with my account on the other phones and the lyrics do not appear...

  • Casual Listener
  • Plan Premiun Country Philippines Device Iphone 11 Pro Operating System iOS 13.7   The lyrics funtion does not appear in my account, but in other accounts of my family plan it does. I ha...
  • ThiagoHaos
  • Newbie
  • 1006 Views
  • 11 replies
  • 5 likes
  • 1006 Views
  • 11 replies
  • 5 likes

Superuser Contribution Lost all downloaded songs

I have gone on holiday to a remote location for 8 days of relaxing. Cell reception is non-existent other than 1, maybe 2 bars right at the end of the jetty. I’m on day 2 and have been listening to my large library of downloaded songs across a few dif...

  • Newbie
  • I have gone on holiday to a remote location for 8 days of relaxing. Cell reception is non-existent other than 1, maybe 2 bars right at the end of the jetty. I’m on day 2 and have been listening to my...
  • OscarDC
  • Moderator
  • 3889 Views
  • 3 replies
  • 3 likes
  • 3889 Views
  • 3 replies
  • 3 likes

Superuser Contribution Spotify Connect only sees devices that have the app open

PlanPremiumCountryBEDeviceIphone, Desktop, Laptop, Denon HEOSOperating SystemiOS, Windows 11 My Question or IssueSpotify Connect can now apparently only see devices that have the app open. I've tried it on my phone, desktop and laptop. They can all s...

  • Casual Listener
  • Plan Premium Country BE Device Iphone, Desktop, Laptop, Denon HEOS Operating System iOS, Windows 11   My Question or Issue Spotify Connect can now apparently only see devices that have...
  • OscarDC
  • Moderator
  • 839 Views
  • 3 replies
  • 0 likes
  • 839 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't turn off random option

PlanPremiumDevice(iPhone SE and same with previous iPhone 7)Operating System(iOS 13 and 14) My Question or IssueI can't turn off the random option when listening to album. I gos to the Now Playing view and hit the crossed arrows icon and it become gr...

  • Casual Listener
  • Plan Premium Device (iPhone SE and same with previous iPhone 7) Operating System (iOS 13 and 14)   My Question or Issue I can't turn off the random option when listening to album. I gos ...
  • 1wtf
  • Casual Listener
  • 1476 Views
  • 7 replies
  • 0 likes
  • 1476 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Local Files won't play on Iphone

My Question or IssueI have my local files working perfectly on my laptop and in the past, I have had these local files songs easily transfer from my laptop to iPhone, at the most, it would take half an hour to get to my phone but always worked in the...

  • Visitor
  • My Question or Issue I have my local files working perfectly on my laptop and in the past, I have had these local files songs easily transfer from my laptop to iPhone, at the most, it would take hal...
  • OscarDC
  • Moderator
  • 13221 Views
  • 7 replies
  • 1 likes
  • Iphone local files sync
    iPhone sync
    ipod sync spotify crash
    laptop
    laptop app
    Local files for Spotify Mobile
    Local files not downloading
    local files not syncing
    LocalFiles
  • 13221 Views
  • 7 replies
  • 1 likes

Superuser Contribution "Spotify Radio" always starts automatically from the car radio.

PlanPremiumCountryItalyDeviceiPhone XS MaxOperating SystemiOS 15.3.1 My Question or IssueHello everybody.I have a problem that I encounter only in the car: when I turn on the car and the car radio starts (Pioneer AVH-Z5100DAB, connected via Bluetooth...

  • Casual Listener
  • Plan Premium Country Italy Device iPhone XS Max Operating System iOS 15.3.1   My Question or Issue Hello everybody. I have a problem that I encounter only in the car: when I turn on t...
  • OscarDC
  • Moderator
  • 1795 Views
  • 5 replies
  • 0 likes
  • 1795 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify logo on the apple watch is behind the clock

PlanPremiumCountryIsraelDeviceApple watch series 7Operating SystemIOS 15 My Question or IssueAs the title says, for some reason (for over two months) the spotify logo went behind the clock and it's a bit annoying. I thought it would be fixed by now b...

  • Music Fan
  • Plan Premium Country Israel Device Apple watch series 7 Operating System IOS 15   My Question or Issue As the title says, for some reason (for over two months) the spotify logo went be...
  • itaybalin16
  • Music Fan
  • 1207 Views
  • 9 replies
  • 0 likes
  • 1207 Views
  • 9 replies
  • 0 likes

Superuser Contribution Podcasts on CarPlay

PlanPremiumCountryAustralia Device(iPhone 11)Operating System(15.3.1) My Question or Issue Is there a way to remove or just move podcasts from my CarPlay view ? the screen in my car is quite small, and the touchscreen isn't the best, i constantly hav...

  • Casual Listener
  • Plan Premium Country Australia   Device (iPhone 11) Operating System (15.3.1)   My Question or Issue   Is there a way to remove or just move podcasts from my CarPlay view ?...
  • Yordan
  • Moderator
  • 976 Views
  • 1 replies
  • 6 likes
  • 976 Views
  • 1 replies
  • 6 likes

Superuser Contribution Spotify Radio Error

PlanPremiumCountryUnited States Device(iPhone 12 Plus) My Question or Issue: Every time I click “go to radio” no matter the artist I get the same error message: ”This playlist isn’t available. The owner of this playlist has made it private or removed...

  • Newbie
  •   Plan Premium Country United States   Device (iPhone 12 Plus)   My Question or Issue:   Every time I click “go to radio” no matter the artist I get the same error mess...
  • OscarDC
  • Moderator
  • 907 Views
  • 5 replies
  • 1 likes
  • Radio
  • 907 Views
  • 5 replies
  • 1 likes

Superuser Contribution Song order sorting window stretched all across the screen

PremiumCountryHungaryDeviceiPad 9th gen. 10.2Operating SystemLatest firmware My Question or IssueHey, when the user holds the iPad horizontally and want to sort the songs order the pop up window is stretched across the screen. It is not a big deal, t...

  • Newbie
  • Premium Country Hungary Device iPad 9th gen. 10.2 Operating System Latest firmware   My Question or Issue Hey, when the user holds the iPad horizontally and want to sort the songs order...
  • Robert349
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Superuser Contribution Phone volume keeps changing to Desktop App volume even with app closed

I have an iPhone XS Max and Window 10 computer using spotify, and this used to work properly, but for maybe the past couple weeks, regardless of if the app is open on the phone or not, the phone volume will randomly increase to 100% to match the spot...

  • Casual Listener
  • I have an iPhone XS Max and Window 10 computer using spotify, and this used to work properly, but for maybe the past couple weeks, regardless of if the app is open on the phone or not, the phone volu...
  • Eni
  • Moderator
  • 2104 Views
  • 10 replies
  • 3 likes
  • 2104 Views
  • 10 replies
  • 3 likes

Superuser Contribution Downloading an entire album from Computer to Iphone: Local Files

I have selected download for a local album to my iPhone. The picture of the album appears, but there don't seem to be any songs in it. I selected the album and the download button, but the files done seem to be there. Do you have to add these songs o...

  • Newbie
  • I have selected download for a local album to my iPhone.  The picture of the album appears, but there don't seem to be any songs in it.  I selected the album and the download button, but th...
  • Eni
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Spotify Connect and grouping of speakers not working with newest hardware versions

Hey,I'm playing music on my SONOS speakers using Spotify Connect and I found an issue with newer hardware versions of SONOS One SL speakers.My system has 8 SONOS One SL speakers,5 are running hardware version 10.28.1.6-2.13 are running hardware versi...

  • Music Fan
  • Hey, I'm playing music on my SONOS speakers using Spotify Connect and I found an issue with newer hardware versions of SONOS One SL speakers. My system has 8 SONOS One SL speakers, 5 are running h...
  • philipp-181
  • Music Fan
  • 1211 Views
  • 7 replies
  • 0 likes
  • iOS
  • 1211 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify and Sonos Group

IOS - Iphone, latest version of all. Within the Sonos S2 app, I have created groups of speakers.I can select Spotify as a source within the S2 app, and I can play to a group directly. If I start from Spotify, I can only see individual devices, NOT th...

  • Casual Listener
  • IOS -  Iphone, latest version of all.   Within the Sonos S2 app, I have created groups of speakers. I can select Spotify as a source within the S2 app, and I can play to a group directly...
  • moszja
  • Casual Listener
  • 2796 Views
  • 3 replies
  • 1 likes
  • 2796 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Mobile][Search] Playlist Search

I absolutely hate having to scroll through some of my playlists that are hundreds of songs and hours long to see if I've already added a certain song that I want to add to my playlist. On P.C. it asks: "Pst! You've already added this song to this pla...

  • Casual Listener
  • I absolutely hate having to scroll through some of my playlists that are hundreds of songs and hours long to see if I've already added a certain song that I want to add to my playlist. On P.C. it ask...
  • Ver
  • Spotify Legend
  • 250 Views
  • 2 replies
  • 0 likes
  • Mobile
    Search
  • 250 Views
  • 2 replies
  • 0 likes

Superuser Contribution Radio keeps crashing

I've had this problem for close to a month and I have no idea what's causing it. Whenever I click on any of the listed radio stations for example rock my app instantly crashes. Once again I have no idea what's causing this and it's so frustrating whe...

  • Casual Listener
  • I've had this problem for close to a month and I have no idea what's causing it. Whenever I click on any of the listed radio stations for example rock my app instantly crashes. Once again I have no i...
  • Alex
  • Spotify Legend
  • 1239 Views
  • 10 replies
  • 0 likes
  • 1239 Views
  • 10 replies
  • 0 likes

Superuser Contribution Playback stops when song added to playlist

PlanPremiumCountryUnited KingdomDeviceiPhone 8Operating SystemiOS 15.3.1 My Question or IssueWhen I am playing a song on the Spotify app and I add a song to a different playlist (by navigating to that playlist, selecting the 3 dots, and selecting “Ad...

  • Newbie
  • Plan Premium Country United Kingdom Device iPhone 8 Operating System iOS 15.3.1   My Question or Issue When I am playing a song on the Spotify app and I add a song to a different playl...
  • OscarDC
  • Moderator
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify version 8.7.16 not allowing to login

Hi there, need your help as im unable to login in my iphone 5c. Latest compatible version was 8.7.16 but when i enter user and pass gives the following error "An error ocurred. try again later" and when i choose start whitout password option it said ...

  • Casual Listener
  • Hi there, need your help as im unable to login in my iphone 5c.  Latest compatible version was 8.7.16 but when i enter user and pass gives the following error "An error ocurred. try again later...
  • CarlosE
  • Moderator
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes