Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37128 Views
  • 15 replies
  • 36 likes
  • 37128 Views
  • 15 replies
  • 36 likes

Superuser Contribution How do I add my Alexa speakers to the speaker options on the Spotify app?

I log into the Spotify App, play song, select "Devices Available" or "Connect to a Device" and don’t see my Alexa devices. How can I add them to this list to choose from in the app? I am not interested in voice commands.

  • Visitor
  • I log into the Spotify App, play song, select "Devices Available" or "Connect to a Device" and don’t see my Alexa devices. How can I add them to this list to choose from in the app? I am not interest...
  • Elena
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect devices don't show up reliably in iOS App

Hi girls and guys,I keep on having problems with Spotify connect devices not showing up reliably on my iOS devices. Some speakers don't show up at all under iOS, some show up sporadically.I tested this with 4 iOS devices all on the latest iOS and Spo...

  • Roadie
  • Hi girls and guys, I keep on having problems with Spotify connect devices not showing up reliably on my iOS devices. Some speakers don't show up at all under iOS, some show up sporadically. I t...
  • Frenchie5
  • Newbie
  • 2808 Views
  • 8 replies
  • 3 likes
  • 2808 Views
  • 8 replies
  • 3 likes

Superuser Contribution Música curtida não tá tocando

PlanoPremium FamiliarCountryBrazilDeviceiPhone SEOperating SystemiOS 13.2.3 My Question or IssueA música Morph (Twenty One Pilots) não toca no meu celular quando eu acesso pelas músicas curtidas (não sei se em playlist tocaria) já faz uns 3 meses, ma...

  • Newbie
  • Plano Premium Familiar Country Brazil Device iPhone SE Operating System iOS 13.2.3   My Question or Issue A música Morph (Twenty One Pilots) não toca no meu celular quando eu acesso pe...
  • OscarDC
  • Moderator
  • 1718 Views
  • 3 replies
  • 0 likes
  • 1718 Views
  • 3 replies
  • 0 likes

My music keeps slowing down randomly? How to fix this?

When listening to music, it will randomly slow down for a few seconds, it sounds like it is in a time warp. I can go back and rewind the song and it plays back normally. I have restarted my device and deleted and reinstalled the Spoitfy app, but it i...

  • Visitor
  • When listening to music, it will randomly slow down for a few seconds, it sounds like it is in a time warp. I can go back and rewind the song and it plays back normally. I have restarted my device an...
  • user-removed
  • Not applicable
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Why don't I have the lyric feature?

I have my app updated and have checked multiple songs.

  • Visitor
  • I have my app updated and have checked multiple songs.
  • MateusM
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Won't Download on iPhone

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 13.6.1 My Question or IssueI have a wide library of local files that I listen to through Spotify, and for months now I have been downloading them for offline listening on my iPhone. Re...

  • Regular
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 13.6.1   My Question or Issue I have a wide library of local files that I listen to through Spotify, and for mo...
  • LuisdaM8
  • Newbie
  • 8243 Views
  • 8 replies
  • 2 likes
  • 8243 Views
  • 8 replies
  • 2 likes

Superuser Contribution I can't play pink floyd songs on my devices. Iphone, Ipad, Imac.

I can't play pink floyd songs on my devices. Iphone, Ipad, Imac. all the other artists I can reproduce them. my wife on iphone and ipad manages to reproduce the songs of pink floyd.we have a SPOTIFY DUO subscription.it's really frustrating because th...

  • Visitor
  • I can't play pink floyd songs on my devices. Iphone, Ipad, Imac. all the other artists I can reproduce them. my wife on iphone and ipad manages to reproduce the songs of pink floyd. we have a SPOTIF...
  • Mario
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whenever I connect my earbuds, the loop button and lyrics etc disappear

The options disappear whenever I connect my earbuds for example the song cover doesn’t show and the loop button disappears. It just shows the title of the song, the like button and the shuffle button but when my headphones are connected, all the opti...

  • Visitor
  • The options disappear whenever I connect my earbuds for example the song cover doesn’t show and the loop button disappears. It just shows the title of the song, the like button and the shuffle button...
  • Yordan
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download podcasts anymore to offline mode (it works for songs)

I'm not able to download podcasts anymore. I checked all tipps that I can find, have enough storage, not more than 10.000 songs downloaded, stable WiFi, full battery, latest app version, I signed out and in again, I deinstalled and installed the app ...

  • Visitor
  • I'm not able to download podcasts anymore. I checked all tipps that I can find, have enough storage, not more than 10.000 songs downloaded, stable WiFi, full battery, latest app version, I signed out...
  • Kiril
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot delete songs in collaborative playlist

Hello, I'm using iOS app and i'm trying to remove songs from a collaborative playlist I did not create. I am able to successfully delete the songs that I add, but whenever I try to delete songs my peer added, it disappears for a second and the it pop...

  • Casual Listener
  • Hello, I'm using iOS app and i'm trying to remove songs from a collaborative playlist I did not create. I am able to successfully delete the songs that I add, but whenever I try to delete songs ...
  • Mario
  • Spotify Legend
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution There are no podcasts at all

PlanPremiumCountryKazakhstanDeviceiPhone XS MaxOperating SystemiOS 14 My Question or IssueWhen I try to search “podcasts” there are zero results. I moved from Apple Music to Spotify but if I cannot listen to podcasts there then I guess I will need to...

  • Casual Listener
  • Plan Premium Country Kazakhstan Device iPhone XS Max Operating System iOS 14   My Question or Issue When I try to search “podcasts” there are zero results. I moved from Apple Music to ...
  • katrin94
  • Newbie
  • 991 Views
  • 6 replies
  • 0 likes
  • 991 Views
  • 6 replies
  • 0 likes

Superuser Contribution Local Files/"No devices available" BUT device seen in Connect to device playback

Plan: PremiumDevice: iPhone XSmax / MBA M1Operating System: iOS 15.0.1 / macOS 11.6 M1 My Question or Issue:Spotify app on iOS is not seeing local devices from within Settings/Local Files. However, local devices ARE seen when choosing the playback de...

  • Music Fan
  • Plan: Premium Device: iPhone XSmax / MBA M1 Operating System: iOS 15.0.1 / macOS 11.6 M1   My Question or Issue: Spotify app on iOS is not seeing local devices from within Settings/Local Fi...
  • deadtamagotchi
  • Newbie
  • 2650 Views
  • 8 replies
  • 0 likes
  • local files
  • 2650 Views
  • 8 replies
  • 0 likes

Superuser Contribution No sé reflejo el pago en mi aplicación, solo en el portal web

Pague mi cuenta con tarjeta del Oxxo ayer por la tarde, pero no sé reflejo en la aplicación, aún me aparece que pague por una premium, pero ya la pague.Si se cobro la tarjeta ya que me aparece error cuando trato de corregir

  • Visitor
  • Pague mi cuenta con tarjeta del Oxxo ayer por la tarde, pero no sé reflejo en la aplicación, aún me aparece que pague por una premium, pero ya la pague. Si se cobro la tarjeta ya que me aparece erro...
  • OscarDC
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Apple watch spotify app not showing updated podcast uploads when using cellular & CONNECTION DROPS

PlanPremiumCountryUSA DeviceAPPLE WATCH SE, IPHONE SE 2020, AIRPODS PROOperating SystemWatch OS: 8.5.1, iOS 15.4.1, Airpods Pro 4c165 My Question or IssueISSUE #1: Apple watch spotify app not showing updated podcast uploads when using cellular. Only ...

  • Casual Listener
  •   Plan Premium Country USA   Device APPLE WATCH SE, IPHONE SE 2020, AIRPODS PRO Operating System Watch OS: 8.5.1, iOS 15.4.1, Airpods Pro 4c165   My Question or Issue ISSUE...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Superuser Contribution Edit button

PlanFreeCountryiphone 6s PlusiOS 14.2 I saw that you could change the cover of your playlist on your iPhone. But when I try and do that I click the three dots and the edit button that you should click is not there. I tried to delete the app then rein...

  • Newbie
  •   Plan Free Country iphone 6s Plus iOS 14.2   I saw that you could change the cover of your playlist on your iPhone. But when I try and do that I click the three dots and the edit bu...
  • kate417
  • Newbie
  • 1113 Views
  • 2 replies
  • 1 likes
  • 1113 Views
  • 2 replies
  • 1 likes

Spotify plays wrong version of song

Spotify plays wrong version. When i ask "play shake it off by Taylor swift" it plays a cover. Even if I say "play shake it off by Taylor swift original version" it plays the cover. It works when I ask it to play on YouTube music. Is there a fix for t...

  • Newbie
  • Spotify plays wrong version.  When i ask "play shake it off by Taylor swift" it plays a cover. Even if I say "play shake it off by Taylor swift original version" it plays the cover.  It w...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Superuser Contribution [iOS][Browse] Fix shuffle state getting stuck

I've noticed an inconsistent shuffle behavior on the iOS app. I frequently switch between listening to playlists and albums. When shuffling songs in a playlist, the shuffle behavior carries over unexpectedly sometimes when listening to albums. How to...

  • Casual Listener
  • I've noticed an inconsistent shuffle behavior on the iOS app. I frequently switch between listening to playlists and albums. When shuffling songs in a playlist, the shuffle behavior carries over unex...
  • OscarDC
  • Moderator
  • 1185 Views
  • 3 replies
  • 0 likes
  • Browse
    iOS
  • 1185 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo cambiar o pausar las canciones

Tengo el Plan Familiar de Spotify y con una persona de ese plan comparto una playlist, ambos tenemos iPhones y de pronto la barra de controles desapareció en nuestra playlist. Es algo molesto porque no podemos pausar, cambiar de canción ni hacer nada...

  • Casual Listener
  • Tengo el Plan Familiar de Spotify y con una persona de ese plan comparto una playlist, ambos tenemos iPhones y de pronto la barra de controles desapareció en nuestra playlist. Es algo molesto porque ...
  • Jeremy
  • Spotify Legend
  • 1520 Views
  • 2 replies
  • 0 likes
  • 1520 Views
  • 2 replies
  • 0 likes