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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37072 Views

41 replies

10 likes

  • 37072 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102566 Views

115 replies

12 likes

Other
  • 102566 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1301 Views

0 replies

0 likes

iOS
  • 1301 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299104 Views

61 replies

16 likes

  • 299104 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125792 Views

19 replies

38 likes

  • 125792 Views
  • 19 replies
  • 38 likes

Superuser Contribution Spotify share function isn’t working?

When I share a play list or my profile via the share function in app it doesn’t work. I have two friends having the same issue. We are on Apple devices. Using text, post, Twitter and Facebook. Each time the link provided directs them to their profile...

Visitor

When I share a play list or my profile via the share function in app it doesn’t work. I have two friends having the same issue. We are on Apple devices. Using text, post, Twitter and Facebook. Each t...

Alex

Spotify Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pressing skip forward 15 button goes back to last time I skipped forward in podcast

PlanPremiumCountryUnited StatesDeviceiPhone 11, iPhone 14, Apple Watch Series 7Operating SystemiOS 16.1.1 and watchOS 9.1Spotify Version 8.7.84My Question or IssueHello, I've noticed over about the past two months and on 3 different platforms: iPhone...

Newbie

Plan Premium Country United States Device iPhone 11, iPhone 14, Apple Watch Series 7 Operating System iOS 16.1.1 and watchOS 9.1 Spotify Version 8.7.84 My Question or Issue Hello, I've noti...

Alex

Spotify Legend

1123 Views

1 replies

0 likes

  • 1123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa zeigt songtext verzögert an

Hi,(English Version below)Wenn ich Spotify mit der Alexa verbunden habe ist es erst normal aber dann wechselt der songtext plötzlich eine Zeile zurück und von da an wird der songtext verzögert angezeigt. When I connect Spotify to Alexa, it's normal a...

Newbie

Hi, (English Version below) Wenn ich Spotify mit der Alexa verbunden habe ist es erst normal aber dann wechselt der songtext plötzlich eine Zeile zurück und von da an wird der songtext verzögert an...

MihailY

Moderator

423 Views

1 replies

3 likes

  • 423 Views
  • 1 replies
  • 3 likes

Superuser Contribution [Android 13] Spotify player is black/appears blank in the notifications panel

Plan Free/Premium Country United States Device Pixel 6 Pro Operating System Android 13 My Question or Issue - When the device is unlocked, and I pull down from the notifications, the Spotify player is just black.  

Casual Listener

Plan Free/Premium Country United States      Device Pixel 6 Pro Operating System Android 13   My Question or Issue -   When the device is unlocked,...

Vasil

Moderator

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing randomly

Checked if it is the latest version, did a clean reinstall, still pauses randomly

Visitor

Checked if it is the latest version, did a clean reinstall, still pauses randomly  

Vasil

Moderator

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music stops playing after 30 seconds

PlanPremiumCountryNorwayDeviceiPhone 12 proOperating SystemiOS 14.4 My Question or IssueWhen I play music it stops after 30 seconds every time. I have the same issue on my computer, Ipad, and iPhone. If I change into the offline mode I can listen wit...

Visitor

Plan Premium Country Norway Device iPhone 12 pro Operating System iOS 14.4   My Question or Issue When I play music it stops after 30 seconds every time. I have the same issue on my co...

Dian

Spotify Legend

3396 Views

7 replies

0 likes

  • 3396 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify doesnt work on 4G

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Eni

Moderator

2079 Views

3 replies

0 likes

  • 2079 Views
  • 3 replies
  • 0 likes

Solved!! Spotify constantly crashing on iOS 16.2 during Airplay

PlanPremiumCountry USADevice(iPhone 11Operating SystemiOS 16.2 My Question or IssueJust downloaded the new iOS (16.2) on my iPhone and Spotify constantly crashes! Whenever I open another app or turn off the screen or sometimes when I don’t touch it. ...

Regular

Plan Premium Country  USA Device (iPhone 11 Operating System iOS 16.2   My Question or Issue Just downloaded the new iOS (16.2) on my iPhone and Spotify constantly crashes! Whenev...

ToolboxT

Roadie

6126 Views

17 replies

2 likes

  • 6126 Views
  • 17 replies
  • 2 likes

Superuser Contribution New home screen is unusable

the big boxes on Home Screen- it’s unusable. We didn’t ask for this. Change it back. It’s driving everyone away from Spotify. No one needed this it’s frustrating and we can’t use it!!! Can’t find anything. None of the below information is required. H...

Casual Listener

the big boxes on Home Screen- it’s unusable. We didn’t ask for this. Change it back. It’s driving everyone away from Spotify. No one needed this it’s frustrating and we can’t use it!!! Can’t find any...

OscarDC

Moderator

437 Views

1 replies

2 likes

  • 437 Views
  • 1 replies
  • 2 likes

Superuser Contribution Album cover not showing in library iOS

Every time when I go to my library to check my albums and view the songs I have in it the songs don’t have their album cover shown, instead a white circle with a dash in the middle appears

Casual Listener

Every time when I go to my library to check my albums and view the songs I have in it the songs don’t have their album cover shown, instead a white circle with a dash in the middle appears

Huebo1

Casual Listener

546 Views

4 replies

0 likes

  • 546 Views
  • 4 replies
  • 0 likes

Superuser Contribution Alexa Echo Dot 4th generation, Spotify skill doesn’t open

PlanPremiumCountryGermany DeviceiPhone13 proOperating SystemiOS 16 My Question or Issue Hi folks, I have a problem with my Alexa.with the connection and all this things I have no problem, but when I open the window, in the Alexa app, to lern the Spot...

Newbie

Plan Premium Country Germany  Device iPhone13 pro Operating System iOS 16   My Question or Issue   Hi folks,  I have a problem with my Alexa. with the connection and ...

MihailY

Moderator

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friends activity is not visible. I can only see few friends and nothing more

PlanPremiumCountryPolandDevice MacBook Air late 2018)Operating SystemmacOS Catalina 2022 My Question or IssueFriends activity is not visible. I've tried reinstalling the app but it's still not working. The activity of those 4 friends refresh but othe...

Newbie

  Plan Premium Country Poland Device  MacBook Air  late 2018) Operating System macOS Catalina 2022   My Question or Issue Friends activity is not visible. I've tried re...

Kiril

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Gradient background in main “Home” page.

 PlanPremium familyCountryAustraliaDeviceiPhone 12Operating SystemiOS 16.1.1My Question or IssueMy Home page doesn’t have gradient back ground. How do I fix it ?

Newbie

 Plan Premium family Country Australia Device iPhone 12 Operating System iOS 16.1.1 My Question or Issue My Home page doesn’t have gradient back ground. How do I fix it ?

Dian

Spotify Legend

1017 Views

1 replies

0 likes

  • 1017 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I force Spotify to play video ad for 30 minutes of ad free listening?

This might seem like an odd request but when I work out, I would prefer Spotify to not play ads during my exercise session. I would much rather prefer to get all the ads out of the way first before I work out kind of like watching a YouTube video. I ...

Regular

This might seem like an odd request but when I work out, I would prefer Spotify to not play ads during my exercise session. I would much rather prefer to get all the ads out of the way first before I...

Howtobehuman101

Newbie

22236 Views

2 replies

0 likes

  • 22236 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Crashes in Car on First Song

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 14.2 My Question or IssueLately, Spotify has started crashing in my car. I download music ahead of time so everything I play is already on my phone and I connect through Bluetooth to my car. I...

Visitor

Plan Premium Country Canada Device iPhone 8 Operating System iOS 14.2   My Question or Issue Lately, Spotify has started crashing in my car. I download music ahead of time so everythin...

OscarDC

Moderator

3952 Views

10 replies

1 likes

bluetooth
Car
iphone
  • 3952 Views
  • 10 replies
  • 1 likes

Superuser Contribution Mitt spotify stänger av musiken efter ca 30 sek

PlanPremium YesCountry Sweden DeviceiPhone 8 and I-padOperating SystemiOS 10 My Question or IssueMitt spotify stänger av efter 30 sek! Vad är det som fel??

Casual Listener

Plan Premium Yes Country Sweden   Device iPhone 8 and I-pad Operating System iOS 10   My Question or Issue Mitt spotify stänger av efter 30 sek! Vad är det som fel??  

Eni

Moderator

10294 Views

4 replies

0 likes

  • 10294 Views
  • 4 replies
  • 0 likes

Superuser Contribution Disconnect and pausing using bluetooth iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs of 2 IOS updates ago my iPhone 8 has been disconnecting from the bluetooth in my car when ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As of 2...

Lyubka

Moderator

726 Views

1 replies

0 likes

  • 726 Views
  • 1 replies
  • 0 likes

Superuser Contribution José María López Jiménez

Olvide mi correo en una cuenta Premium y me siguen descontando, quisiera ver como la podria cancelar sin correo PlANPremiumCountryMexico DeviceiPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueolvide mi cuenta en un...

Newbie

Olvide mi correo en una cuenta Premium y me siguen descontando, quisiera ver como la podria cancelar sin correo  PlAN Premium Country Mexico  Device iPhone 11 Operating System (iOS ...

Dian

Spotify Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes