Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-07-14 3:16:33 AM
31mwp7shpmdorxy6haqf
Spotify
44967 Views
15 replies
36 likes

44967 Views
15 replies
36 likes

Superuser Contribution Problem: Spotify stops playing when I minimise the app on my iPhone

Ever since some recent update, I noticed an annoying problem: whenever I minimise spotify (i.e. exit the app to use something else), the music will stop playing. If I open the app again, it will resume playing. If I kill the app and start it again, t...

cristian-m
Newbie
Ever since some recent update, I noticed an annoying problem: whenever I minimise spotify (i.e. exit the app to use something else), the music will stop playing. If I open the app again, it will resu...
2017-02-04 12:21:49 PM
2022-05-21 4:45:32 PM
Jeremy
Spotify Legend
11823 Views
3 replies
1 likes

11823 Views
3 replies
1 likes

Superuser Contribution Cant log in through gmail

PlanFreeCountryIndonesia Device(iPhone 7 Plus)Operating System(iOS 14.5) Hi, I can’t log in to my account from gmail on my phone. Please help, thank you.

shlb
Visitor
Plan Free Country Indonesia Device (iPhone 7 Plus) Operating System (iOS 14.5) Hi, I can’t log in to my account from gmail on my phone. Please help, thank you.
2022-05-20 3:13:15 PM
2022-05-21 4:39:15 PM
Jeremy
Spotify Legend
264 Views
1 replies
0 likes

264 Views
1 replies
0 likes

Superuser Contribution Please Add a Toggle for Podcast Videos

PlanPremiumCountryUnited StatesDeviceiPhone XOperating SystemiOS 15 My Question or IssueI enjoy listening to podcasts, and one of the podcasts I listen to has videos that go along with the episodes. This is generally fine, as I can just listen to the...

BradReh
Visitor
Plan Premium Country United States Device iPhone X Operating System iOS 15 My Question or Issue I enjoy listening to podcasts, and one of the podcasts I listen to has videos that go ...
2022-05-20 3:15:34 AM
2022-05-21 4:20:42 PM
Jeremy
Spotify Legend
376 Views
1 replies
1 likes

376 Views
1 replies
1 likes

Superuser Contribution Spotify Locking up after switching back to it from another app

PlanFreeCountryUSADeviceiPhone 13 Pro MaxOperating SystemiOS 15.5 My Question or IssueWhen I am listening to the Joe Rogan podcast and I click on a notification on my phone which brings me to another app, the podcast continues playing as it should. B...

rileyl0123
Visitor
Plan Free Country USA Device iPhone 13 Pro Max Operating System iOS 15.5 My Question or Issue When I am listening to the Joe Rogan podcast and I click on a notification on my...
2022-05-19 7:29:31 PM
2022-05-21 3:45:44 PM
Jeremy
Spotify Legend
190 Views
1 replies
0 likes

190 Views
1 replies
0 likes

Superuser Contribution Safari won't load webplayer

PlanFree DeviceipodOperating SystemiOS 12.5.5, Safari 12 Safari on my ipod won't load webplayer. The help menu says you need Safari 11. I have Safari 12. There aren't any restrictions that would restrict access

DWM2021
Visitor
Plan Free Device ipod Operating System iOS 12.5.5, Safari 12 Safari on my ipod won't load webplayer. The help menu says you need Safari 11. I have Safari 12. There aren't any re...
2022-05-11 9:32:40 PM
2022-05-21 11:29:45 AM
Dian
Spotify Legend
1079 Views
3 replies
1 likes

1079 Views
3 replies
1 likes

Spotify displays 'connecting message' on 4G

Info:PlanStudent SubscriptionCountry AustraliaDeviceIphone 6 plusOperating System(iOS 10 the most up to date version) My Question or Issue ok, ive had this problem for about 2 months now and i have contacted bth spotify and my provider (optus) and th...

NeedsToFix
Newbie
Info: Plan Student Subscription Country Australia Device Iphone 6 plus Operating System (iOS 10 the most up to date version) My Question or Issue ok, ive had this proble...
2018-08-28 1:29:38 PM
2022-05-21 9:20:08 AM
kaox2d
Newbie
715 Views
2 replies
0 likes

715 Views
2 replies
0 likes

Superuser Contribution Re download app

I removed the app from my iPhone to try to solve a different problem and now I can’t get the app to show on the phone screen. I can only access my Spotify app in the App Store. Any ideas?

Sharky3
Visitor
I removed the app from my iPhone to try to solve a different problem and now I can’t get the app to show on the phone screen. I can only access my Spotify app in the App Store. Any ideas?
2022-05-20 4:20:49 PM
2022-05-20 7:04:14 PM
OscarDC
Moderator
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Superuser Contribution I can't sync my local files.

PlanPremiumCountryEstoniaDeviceiPhone 8Operating SystemWindows 10 My Question or IssueI have a playlist of local files and even though I have it downloaded on both my computer and iPhone and I have enabled local files on both of the devices as well, ...

swagdrainer
Casual Listener
Plan Premium Country Estonia Device iPhone 8 Operating System Windows 10 My Question or Issue I have a playlist of local files and even though I have it downloaded on both my compute...
2022-05-14 4:11:57 PM
2022-05-19 10:02:51 PM
Eni
Moderator
448 Views
3 replies
0 likes

448 Views
3 replies
0 likes

Superuser Contribution Recommendations not correct.

PlanPremiumCountryBelgiumDevice(iPhone SE 2)Operating System(Newest iOS.) My Question or Issue Hi Spotify team I listen to a lot of K-Pop but lately Spotify has been recommending Rock songs wich is weird cuz my whole playlist is K-Pop and 2 days ago ...

EmileVS
Regular
Plan Premium Country Belgium Device (iPhone SE 2) Operating System (Newest iOS.) My Question or Issue Hi Spotify team I listen to a lot of K-Pop but lately Spotify h...
2022-05-10 7:45:01 AM
2022-05-18 8:01:44 PM
Eni
Moderator
1527 Views
4 replies
0 likes

1527 Views
4 replies
0 likes

Superuser Contribution Radio playback starts if track is paused in last few seconds

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemiOS 15.4.1 My Question or IssueI've noticed a few times that if I pause a track in the middle of album playback in the last few seconds, the app will pause it, then start a new album r...

kevinshome
Casual Listener
Plan Premium Country United States Device iPhone XS Max Operating System iOS 15.4.1 My Question or Issue I've noticed a few times that if I pause a track in the middle of album playb...
2022-04-28 9:02:15 PM
2022-05-18 7:34:55 PM
Eni
Moderator
322 Views
3 replies
1 likes

322 Views
3 replies
1 likes

Superuser Contribution When I pause a song, the cursor jumps to an earlier part in the song

If I pause a song, the cursor jumps to an earlier part in the song. Sometimes all the way back to the beginning. But then when I hit play it is playing it from the right part of the song. So I may be 2 minutes into the song, hit pause, the cursor wil...

mark72029
Casual Listener
If I pause a song, the cursor jumps to an earlier part in the song. Sometimes all the way back to the beginning. But then when I hit play it is playing it from the right part of the song. So I may be...
2022-04-18 6:11:21 PM
2022-05-18 1:48:56 PM
Dian
Spotify Legend
2170 Views
13 replies
2 likes

2170 Views
13 replies
2 likes

Superuser Contribution [iOS][Other] Wrong/unsynced lyrics feedback

I have trouble with lyrics out of sync everyday. There should be a way for me to report lyrics with wrog/missing parts or simply out of sync.

liviabadiani
Casual Listener
I have trouble with lyrics out of sync everyday. There should be a way for me to report lyrics with wrog/missing parts or simply out of sync.
2021-03-19 11:02:03 PM
2022-05-18 8:41:52 AM
Alex
Spotify Legend
635 Views
5 replies
1 likes
iOS
Other

635 Views
5 replies
1 likes

Superuser Contribution How to stop pop ups

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueevery time I connect to my Google speakers I get this pop up. I have premium account, I don’t...

AlyceorAlice
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue every t...
2022-05-09 11:20:19 AM
2022-05-17 4:51:51 PM
Jeremy
Spotify Legend
386 Views
3 replies
0 likes

386 Views
3 replies
0 likes

Superuser Contribution Change Blend Playlist Name Not Happening in iPad

PlanFreeCountryIndiaDeviceiPad Mini 5th GenOperating SystemiPad OS 15.4.1 My Question or IssueRecently, a new feature has been added that lets us change the name of our blend playlists. But for my iPad, when I click on the 'Edit Name' option, it does...

cooky2004
Casual Listener
Plan Free Country India Device iPad Mini 5th Gen Operating System iPad OS 15.4.1 My Question or Issue Recently, a new feature has been added that lets us change the name of our blend...
2022-05-16 9:07:05 PM
2022-05-17 12:32:41 PM
Kiril
Moderator
308 Views
1 replies
0 likes

308 Views
1 replies
0 likes

Login fails on iPad 4th Generation iOS 10.3.3

PlanPremiumCountryGermanyDevice(iPad 4, 32gb, 2012)Operating SystemiOS 10.3.3 Hi there,I just got an old iPad 4 from my father. Specs above. I'm able to install an older, officially working version of spotify but everytime I want to log in it says "s...

Esther17
Casual Listener
Plan Premium Country Germany Device (iPad 4, 32gb, 2012) Operating System iOS 10.3.3 Hi there, I just got an old iPad 4 from my father. Specs above. I'm able to install an older, off...
2022-05-06 11:21:51 AM
2022-05-15 4:25:19 AM
Billy-J
Spotify Star
1765 Views
3 replies
1 likes

1765 Views
3 replies
1 likes

Superuser Contribution Spotify freezes when I open the app or switch back to it after iOS upgrade

PlanPremium DeviceiPhone 6sOperating SystemiOS 12 My Question or IssueSpotify freezes when I open the app or switch back to it.It has been happening since I upgraded iOS to the newest version.Spotify had worked fine before the upgrade.I haven't notic...

j86989
Regular
Plan Premium Device iPhone 6s Operating System iOS 12 My Question or Issue Spotify freezes when I open the app or switch back to it. It has been happening since I upgraded iOS...
2018-10-05 7:49:30 PM
2022-05-14 11:46:57 PM
CarlosE
Moderator
1025 Views
6 replies
0 likes

1025 Views
6 replies
0 likes

Superuser Contribution My local files from desktop won't download on iphone

I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the others.I tried to undownload then redownload the playl...

d3c
Casual Listener
I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the oth...
2022-04-27 2:33:38 PM
2022-05-13 11:49:46 AM
Dian
Spotify Legend
1036 Views
7 replies
0 likes

1036 Views
7 replies
0 likes

Strange line on lyric screen

Premium, South Korea DeviceiPhone 13 Operating SystemiOS 15.4.1 My Question or IssueStrange green line on the lyric screen

Jainny
Newbie
Premium, South Korea Device iPhone 13 Operating System iOS 15.4.1 My Question or Issue Strange green line on the lyric screen
2022-05-10 12:58:19 PM
2022-05-13 10:05:47 AM
MattSuda
Spotify Star
262 Views
2 replies
0 likes

262 Views
2 replies
0 likes

unlinking my student premium account

Student PremiumUnited States DeviceiPhone 11Operating SystemiOS 15.2.1 I was having issues with autoplay (when streaming a song it would play through and not autoplay, I tried a clean reinstall on all devices) on my current account and opting into ma...

collinr_1011
Regular
Student Premium United States Device iPhone 11 Operating System iOS 15.2.1 I was having issues with autoplay (when streaming a song it would play through and not autopla...
2022-01-14 11:09:22 PM
2022-05-13 7:44:45 AM
Kristina345
Regular
793 Views
2 replies
0 likes
autoplay
plans

793 Views
2 replies
0 likes

Too much difficulty for bug submission

You have made the process to report an issue way too difficult. From what I can tell, you have to log in to the web browser (instead of for example being able to submit a bug from your phone, or have a hyperlink from your phone), search for help, par...

123096398
Casual Listener
You have made the process to report an issue way too difficult. From what I can tell, you have to log in to the web browser (instead of for example being able to submit a bug from your phone, or have...
2022-04-23 5:54:53 PM
2022-05-12 6:01:15 PM
Hubo
Community Legend
232 Views
1 replies
1 likes

232 Views
1 replies
1 likes

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