Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64000 Views
  • 16 replies
  • 37 likes
  • 64000 Views
  • 16 replies
  • 37 likes

Superuser Contribution liked songs not playing

PlanPremiumCountryUnited Kingdom DeviceiPhone 8 Operating Systemios 14 My Question or Issuei have 10 000 + songs in my “liked songs” and i can not play them directly / even use shuffle play. i’m not sure why, maybe cause my library is too large? idk ...

  • Newbie
  •   Plan Premium Country United Kingdom  Device iPhone 8  Operating System ios 14   My Question or Issue i have 10 000 + songs in my “liked songs” and i can not play them...
  • Eni
  • Moderator
  • 14801 Views
  • 14 replies
  • 0 likes
  • 14801 Views
  • 14 replies
  • 0 likes

Superuser Contribution CANVAS MENU WON'T SHOW ON MY IPOHNE

PlanPremiumCountryIndonesiaDeviceIphone XOperating SystemiOS 15.6 My Question or Issuemy canvas menu won't show on my Spotify account please check i already link my Spotify account with my Spotify artist.

  • Newbie
  • Plan Premium Country Indonesia Device Iphone X Operating System iOS 15.6   My Question or Issue my canvas menu won't show on my Spotify account please check i already link my Spotify a...
  • Alex
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for old phone

I am looking to buy an old iPhone. Which iPhone is the oldest I can buy, and still be able to get a functioning spotify-app? It is okay if I don't get to download the newest version - i just need a functioning one. Will an iPhone 6 be okay?

  • Visitor
  • I am looking to buy an old iPhone. Which iPhone is the oldest I can buy, and still be able to get a functioning spotify-app? It is okay if I don't get to download the newest version - i just need a f...
  • Dian
  • Spotify Legend
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hearing music while playing game from AppStore

Hey guys, I'd like to hear Music on my iPhone 6 while playing a game from the App Store. Unfortunately Spotify stops automatically as my phone (obviously) tries to play the sound of the game. Restarting my iPhone and just turning off the sound ingame...

  • Newbie
  • Hey guys,   I'd like to hear Music on my iPhone 6 while playing a game from the App Store. Unfortunately Spotify stops automatically as my phone (obviously) tries to play the sound of the...
  • Alex
  • Spotify Legend
  • 975 Views
  • 2 replies
  • 3 likes
  • 975 Views
  • 2 replies
  • 3 likes

Superuser Contribution Expanding Spotify Use

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay. First, I am "technology challenged." A genuine dolt. But here is my question. I have a ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Okay. F...
  • Eni
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My music will pause itself and not play

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemIOS 14.6 My Question or IssueThis has happened just after the recent update to Spotify on IOS and it’s making the app unusable. Recently my music hasn’t been playing correctly, when a song...

  • Casual Listener
  • Plan Premium Country United States Device iPhone XR Operating System IOS 14.6   My Question or Issue This has happened just after the recent update to Spotify on IOS and it’s making th...
  • AdamDamon
  • Spotify Star
  • 829 Views
  • 5 replies
  • 0 likes
  • 829 Views
  • 5 replies
  • 0 likes

Superuser Contribution Trouble sharing playlist

PlanFreeCountryUS Device(iphone 13 pro max)For some reason i’m having a heck of a time just simply sharing a playlist. Every time I share my playlist it gets sent as an invitation to collaborate on a playlist and that isn’t what i want.

  • Newbie
  • Plan Free Country US   Device (iphone 13 pro max) For some reason i’m having a heck of a time just simply sharing a playlist. Every time I share my playlist it gets sent as an invitation ...
  • Elena
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iphone 13 spotify blackscreen

hi there i just recently purchased an iphone 13 pro and im having trouble opening up my spotify, it always leads to black screen only. i have latest os and app. ive also tried restarting, uninstalling and installing again many times but its still not...

  • Newbie
  • hi there i just recently purchased an iphone 13 pro and im having trouble opening up my spotify, it always leads to black screen only.   i have latest os and app. ive also tried restarting, un...
  • Alex
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 1 likes
  • 444 Views
  • 1 replies
  • 1 likes

AppleTV app and screensaver issue

Hey Spotify team, I LOVE you AppleTV app, but there is one serious, device ruining behavior it has. I have an OLED TV and for whatever reason, your app will not let the screensaver kick in. I have to back all the way out to the home screen to get it ...

  • Visitor
  • Hey Spotify team,   I LOVE you AppleTV app, but there is one serious, device ruining behavior it has.  I have an OLED TV and for whatever reason, your app will not let the screensaver kic...
  • okEric
  • Music Fan
  • 2180 Views
  • 4 replies
  • 7 likes
  • 2180 Views
  • 4 replies
  • 7 likes

Superuser Contribution In a group listen. Playlist reshuffles after every song finishes

as title says pretty much. In a group listening session I’ll glance at the queue to see what songs coming on next then right as the current song ends Spotify shuffles the playlist and plays a random song. This only seems to happen when I’m doing a gr...

  • Visitor
  • as title says pretty much. In a group listening session I’ll glance at the queue to see what songs coming on next then right as the current song ends Spotify shuffles the playlist and plays a random ...
  • Vasil
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts are not showing new episodes

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 15.6My Question or IssueSince the app updatemy phone downloaded on on 7/24, new episodes of my podcasts do not appear. The blue dot appears on the home screen but the new episodes will not show ...

  • Newbie
  • Plan Premium Country USA Device iPhone 13 Operating System iOS 15.6 My Question or Issue Since the app updatemy phone downloaded on on 7/24, new episodes of my podcasts do not appear. The bl...
  • CarlosE
  • Moderator
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing, heats up iPhone, in Airplane mode

PremiumUK DeviceiPhone XS (Model: NT9H2ZD/A)256GB (188GB available) Operating SystemiOS 15.6 My Question or IssueI took a flight yesterday, and had downloaded my music.On the flight I enabled Airplane mode (Bluetooth only)Started SpotifyBegan listeni...

  • Casual Listener
  • Premium UK   Device iPhone XS (Model: NT9H2ZD/A) 256GB (188GB available)   Operating System iOS 15.6   My Question or Issue I took a flight yesterday, and had downloaded my ...
  • CarlosE
  • Moderator
  • 565 Views
  • 4 replies
  • 0 likes
  • 565 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Play on multiple devices

PlanPremium CountryTurkey Device(iPhone 12 Mini, Asus X541-UJ GO453 Laptop, JBL Go3) Operating System(iOS 15.6, Windows 10) My Question or IssueHi,Can I simultaneously play music on my iPhone, Windows computer and JBL wireless speaker? When I start a...

  • Regular
  • Plan Premium   Country Turkey   Device (iPhone 12 Mini, Asus X541-UJ GO453 Laptop, JBL Go3)   Operating System (iOS 15.6, Windows 10)   My Question or Issue Hi, Can ...
  • Dian
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution annoying bug

Hello, sorry for the mistakes, english is not my first language. i'm from France, i use spotify premium duo and i have an iPhone 11. Since today my spotify bug, i mean its ALWAYS the same song that come. i can listen to a song of another artist but t...

  • Newbie
  • Hello, sorry for the mistakes, english is not my first language.   i'm from France, i use spotify premium duo and i have an iPhone 11.  Since today my spotify bug, i mean its ALWAYS th...
  • Dian
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • iphone
  • 268 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution remove followers

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehow do i remove a follower?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue how do ...
  • Camila36
  • Visitor
  • 159887 Views
  • 66 replies
  • 377 likes
  • 159887 Views
  • 66 replies
  • 377 likes

Solved!! Shuffle play in alphabetical order

I started playing a playlist in shuffle mode, and realized it's going in alphabetical order. Has anyone seen this before?

  • Visitor
  • I started playing a playlist in shuffle mode, and realized it's going in alphabetical order.  Has anyone seen this before?
  • R3tr0w4v3
  • Newbie
  • 2199 Views
  • 3 replies
  • 0 likes
  • 2199 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Glitching and stopping

PlanPremiumCountryUKDevice(iPhone 13 Pro)Operating System(iOS 15.5) My Question or Issuewhen playing music over data it now regularly stops or glitches for about 3-5secs even when i have a full signal and it’s now driving me nuts. I’ve rebooted phone...

  • Music Fan
  •   Plan Premium Country UK Device (iPhone 13 Pro) Operating System (iOS 15.5)   My Question or Issue when playing music over data it now regularly stops or glitches for about 3-5s...
  • Spotiprobs
  • Music Fan
  • 411 Views
  • 5 replies
  • 0 likes
  • 411 Views
  • 5 replies
  • 0 likes

Superuser Contribution Autoplay Not Working

PlanPremiumCountrySouth AfricaDeviceiPhone SE MKIOperating System15.5 My Question or IssueI'm using IOS15.5 on an Iphone SE MKI with the latest version of Spotify 8.7.46.1678. The autoplay feature is not working. I've updated to the latest version of...

  • Regular
  • Plan Premium Country South Africa Device iPhone SE MKI Operating System 15.5   My Question or Issue I'm using IOS15.5 on an Iphone SE MKI with the latest version of Spotify 8.7.46.1678...
  • Dian
  • Spotify Legend
  • 984 Views
  • 6 replies
  • 1 likes
  • 984 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Mobile Spotify and Discord

Hello, I use Spotify and Discord on mobile and I’m curious why my Discord status doesn’t show me as listening to Spotify when I am listening to Spotify. All of the settings are correct both on Spotify and Discord. I don’t understand PremiumUnited Sta...

  • Casual Listener
  • Hello, I use Spotify and Discord on mobile and I’m curious why my Discord status doesn’t show me as listening to Spotify when I am listening to Spotify. All of the settings are correct both on Spotif...
  • LiIith
  • Newbie
  • 192470 Views
  • 21 replies
  • 8 likes
  • 192470 Views
  • 21 replies
  • 8 likes

Superuser Contribution iPad iOS Beta 16 podcast stop playing when rotating from landscape to portrait

Device: iPad Pro 11" M1OS: iOS 16 BetaSubscription: PremiumCountry: USSpotify Version: 8.750.416 My Question or IssueOpen Spotify while in landscape mode and select a podcast via "Your Library > podcast name", then start playing the podcast. If you t...

  • Casual Listener
  • Device: iPad Pro 11" M1 OS: iOS 16 Beta Subscription: Premium Country: US Spotify Version: 8.750.416   My Question or Issue Open Spotify while in landscape mode and select a podcast ...
  • eelpie123
  • Casual Listener
  • 494 Views
  • 4 replies
  • 0 likes
  • 494 Views
  • 4 replies
  • 0 likes