Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
232044 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
113489 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
442411 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
303685 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Plan Premiuum Country USA Device iPad Pro Operating System iPadOS 15.1 My Question or Issue When I tap on the icon for the devices menu, the menu pops up for a couple seconds and then disappears. I have tried uninstalling and reinstalling the app, bu...
Plan Premiuum Country USA Device iPad Pro Operating System iPadOS 15.1 My Question or Issue When I tap on the icon for the devi...
Casual Listener
2815 Views
11 replies
0 likes
How to hide a song everywhere and forever on Spotify?
How to hide a song everywhere and forever on Spotify?
Visitor
3111 Views
7 replies
3 likes
Plan PremiumFree/PremiumCountry Czech Republic Device Apple Watch SE Cellular(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I want to select music from downloaded tr...
Plan Premium Free/Premium Country Czech Republic Device Apple Watch SE Cellular (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows ...
Visitor
3470 Views
18 replies
2 likes
PlanPremiumCountryUSADeviceiPad 12.9 (M1) Gen 5Operating SystemiPad OS 16.2 My Question or IssuePossible bug: While selecting the option to add a playlist to another playlist (3 dot menu in front of a playlist -> add to a playlist) does nothing and r...
Plan Premium Country USA Device iPad 12.9 (M1) Gen 5 Operating System iPad OS 16.2 My Question or Issue Possible bug: While selecting the option to add a playlist to another playli...
Moderator
415 Views
1 replies
0 likes
I tried 2 different phones, the cast function does not see my google devices (and Alexa fire TV) It prompts me to connect to the internet, but I am already connected, I have to turn wifi off and on to see the list of cast devices for few seconds, the...
I tried 2 different phones, the cast function does not see my google devices (and Alexa fire TV) It prompts me to connect to the internet, but I am already connected, I have to turn wifi off and on ...
Moderator
704 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceApple Watch 4Operating SystemwatchOS 5 Hey there, so I got an Apple Watch 4 with the Shazam app installed (also installed on my iPhone). My Shazam account is also linked with my Spotify account to automatically sync my...
Plan Premium Country Germany Device Apple Watch 4 Operating System watchOS 5 Hey there, so I got an Apple Watch 4 with the Shazam app installed (also installed on my ...
Newbie
5332 Views
3 replies
7 likes
No songs show up only the message
No songs show up only the message
Moderator
1815 Views
3 replies
1 likes
Everytime I try to open the Spotify app on my phone, it opens, I can see my home page and then it closes. I cannot do anything within the app. It won't even stay open long enough to log out. I can still run my spotify on my old phone that is hooked u...
Everytime I try to open the Spotify app on my phone, it opens, I can see my home page and then it closes. I cannot do anything within the app. It won't even stay open long enough to log out. I can...
Moderator
1566 Views
9 replies
0 likes
During the last 3-4 days, my iphone has gotten warm/even hot while using Spotify, very, very annoying.
During the last 3-4 days, my iphone has gotten warm/even hot while using Spotify, very, very annoying.
Moderator
1502 Views
2 replies
0 likes
Same thing happens when I just shut down my iPhone' screen. The only way to listen to music is to keep the app open.I have tried all your typical advice and solutions: restarted my phone several times, cleared the queue, logged out of the app, everyt...
Same thing happens when I just shut down my iPhone' screen. The only way to listen to music is to keep the app open. I have tried all your typical advice and solutions: restarted my phone several ti...
Moderator
507 Views
1 replies
0 likes
I have 1 playlist. It’s almost 8 hours so far. I always have continuous and mix on. It will pick random groups of songs in varying numbers, 16, 22, 25 songs and just rotate that group. I’ll open the playlist and select a different song and it will se...
I have 1 playlist. It’s almost 8 hours so far. I always have continuous and mix on. It will pick random groups of songs in varying numbers, 16, 22, 25 songs and just rotate that group. I’ll open the ...
Moderator
320 Views
1 replies
0 likes
PlanPremiumCountryIndonesiaDeviceiPhone11Operating SystemiOS 16 My Question or IssueShuffled songs are played twiceand when I tried to remove them manually, both of them gets removed
Plan Premium Country Indonesia Device iPhone11 Operating System iOS 16 My Question or Issue Shuffled songs are played twice and when I tried to remove them manually, both of them ge...
Moderator
712 Views
2 replies
0 likes
This is a problem with the iOS app. I have noticed that the app both erase a downloaded podcast and takes it off my "podcast" playlist. Basically I have to go through the podcast constantly to re-download the episodes. It is not due to space as I hav...
This is a problem with the iOS app. I have noticed that the app both erase a downloaded podcast and takes it off my "podcast" playlist. Basically I have to go through the podcast constantly to re-dow...
Moderator
521 Views
1 replies
0 likes
Help
Help
Moderator
723 Views
3 replies
0 likes
There doesn’t appear to be the heart icon anymore?
There doesn’t appear to be the heart icon anymore?
Moderator
550 Views
1 replies
0 likes
Similar to Netflix and Disney Plus, it would be great to have the option to add multiple profiles under one username. That way brother’s love for KPOP doesn’t affect my suggested songs nor Spotify curated playlists. At the moment, it looks like I’m a...
Similar to Netflix and Disney Plus, it would be great to have the option to add multiple profiles under one username. That way brother’s love for KPOP doesn’t affect my suggested songs nor Spotify cu...
Newbie
1274 Views
2 replies
0 likes
PlanPremiumUnited States DeviceiPhone 12Operating SystemiOS 16.0.2 I used to see filters in my Liked songs playlist, so I could shuffle only among a certain genre. For a few months they've disappeared, but I see some people still have the ability to ...
Plan Premium United States Device iPhone 12 Operating System iOS 16.0.2 I used to see filters in my Liked songs playlist, so I could shuffle only among a certain genre. For a f...
Moderator
748 Views
1 replies
0 likes
Why can’t I scroll backward and forward my songs on scrolling bar and I can’t even play the skipped song(replay button is not working)Plan - free userCountry - India DeviceiPhone 13 pro maxOperating SystemiOS 15.0.2
Why can’t I scroll backward and forward my songs on scrolling bar and I can’t even play the skipped song(replay button is not working) Plan - free user Country - India Device iPhone 13 p...
Moderator
506 Views
2 replies
0 likes
I want to listen to certain region-locked songs on Spotify using Local Files. I put them into the local files folder on my PC and enabled Local Files on my PC and iPhone and connected them to the same WiFi network, but they won't sync. I tried restar...
I want to listen to certain region-locked songs on Spotify using Local Files. I put them into the local files folder on my PC and enabled Local Files on my PC and iPhone and connected them to the sam...
Casual Listener
1201 Views
3 replies
1 likes
Since the last update, Spotify consistently freezes on the green logo and won't load. I have to turn the phone off and on, or delete and reinstall Spotify, nearly every time I want to use it.
Since the last update, Spotify consistently freezes on the green logo and won't load. I have to turn the phone off and on, or delete and reinstall Spotify, nearly every time I want to use it.
Spotify Star
461 Views
1 replies
0 likes
