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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution Spotify showing offline but my mobile data is on?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • bulldogboy
  • Casual Listener
  • 1252 Views
  • 2 replies
  • 0 likes
  • 1252 Views
  • 2 replies
  • 0 likes

Solved!! why is there no queue button on my spotify? how do i fix this?

on my spotify there is no queue button, there’s only an option to share and that’s it. i’ve tried reinstalling the app and restarting my phone but nothings worked.

  • Newbie
  • on my spotify there is no queue button, there’s only an option to share and that’s it. i’ve tried reinstalling the app and restarting my phone but nothings worked.
  • Amayy
  • Spotify Star
  • 1360 Views
  • 1 replies
  • 1 likes
  • 1360 Views
  • 1 replies
  • 1 likes

Superuser Contribution and more button not working for free users

hello i would like to inform that the 'and more' button on playlists for free users (IOS) is not working once again, i'm aware this is an issue presumably fixed a few months ago but it's now back and i can't view the songs on playlists i've made or s...

  • Casual Listener
  • hello i would like to inform that the 'and more' button on playlists for free users (IOS) is not working once again, i'm aware this is an issue presumably fixed a few months ago but it's now back and...
  • Dian
  • Spotify Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Double-tap on left earphone of airpods pro skip song

.Double-tap on left earphone of airpods pro skip song, same as right. I want left earphone double tap make back to previous song. PlanPremiumCountryPoland DeviceiPhone 11Operating System13.6.1 My Question or Issue.Double-tap on left earphone of airpo...

  • Visitor
  • .Double-tap on left earphone of airpods pro skip song, same as right. I want left earphone double tap make back to previous song.     Plan Premium Country Poland   Device iPho...
  • davidsanger
  • Newbie
  • 5912 Views
  • 3 replies
  • 1 likes
  • 5912 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution iOS - Music is randomly pausing

PlanPremiumCountryUSADeviceiPhone XROperating SystemiOS 15.5My Question or IssueHi there! I'm new to posting a topic so go easy on me! Over the past couple of days my music has been randomly stopping. I use Release Radar quite often and I will start ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone XR Operating System iOS 15.5 My Question or Issue Hi there! I'm new to posting a topic so go easy on me! 🙂   Over the past couple of days my mu...
  • Jeremy
  • Spotify Legend
  • 369 Views
  • 4 replies
  • 1 likes
  • 369 Views
  • 4 replies
  • 1 likes

Superuser Contribution Songs slowing down and then speeding up like broken record player

Plan PremiumCountry us of aAmerica, land of the not so free DeviceiPhone 11promax Operating SystemiOS 15 My Question or IssueNever before has this happened but it’s super annoying. Bluetoothed to my brand new AirPods Pro, play back of songs slows to ...

  • Newbie
  • Plan Premium Country us of a America, land of the not so free  Device iPhone 11promax  Operating System iOS 15   My Question or Issue Never before has this happened ...
  • Dian
  • Spotify Legend
  • 2793 Views
  • 1 replies
  • 1 likes
  • 2793 Views
  • 1 replies
  • 1 likes

Superuser Contribution downloads delete after app update, normal?

Is it typical after updating the Spotify App from the App Store it will delete my saved songs that are dowloaded for offline listening? iOS 15.5, iPhone XS Max, Spotify update version 8.7.42 updated today. When I opened the app all my songs needed to...

  • Visitor
  • Is it typical after updating the Spotify App from the App Store it will delete my saved songs that are dowloaded for offline listening? iOS 15.5, iPhone XS Max, Spotify update version 8.7.42 upda...
  • Dian
  • Spotify Legend
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Superuser Contribution Renaming blend doesn't work

PlanPremiumCountryU.S. DeviceiPad Mini (6th gen)Operating System(iOS 15.4.1 My Question or IssueWhen attempting to rename a blend, clicking "Rename" in the little three dot menu causes the menu to pop up for a second then disappear. This same behavio...

  • Newbie
  • Plan Premium Country U.S.   Device iPad Mini (6th gen) Operating System (iOS 15.4.1   My Question or Issue When attempting to rename a blend, clicking "Rename" in the little thre...
  • Yordan
  • Moderator
  • 1322 Views
  • 5 replies
  • 0 likes
  • 1322 Views
  • 5 replies
  • 0 likes

Solved!! Spotify is completely broken - playlist issues and background playing

Here's the thing. For some reason I can't play from music from a specific playlist. What happens is that the first song I click on plays but the rest of the queue is stuff from my "saved songs" list and it clearly states "playing from playlist - dnb"...

  • Casual Listener
  • Here's the thing. For some reason I can't play from music from a specific playlist. What happens is that the first song I click on plays but the rest of the queue is stuff from my "saved songs" list ...
  • heyoni
  • Casual Listener
  • 1550 Views
  • 2 replies
  • 2 likes
  • 1550 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify Glitch

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro MaxOperating SystemiOS 15.5 My IssueThere's like a glitch where it makes the search bar immediately pop out when I open a playlist it's getting very annoying. (I hope the image is clear enough)  

017548AE-9F55-4040-86C2-034D717A379F.png
  • Regular
  • Plan Premium Country United States Device iPhone 13 Pro Max Operating System iOS 15.5   My Issue There's like a glitch where it makes the search bar immediately pop out when I open a p...
  • Eni
  • Moderator
  • 1707 Views
  • 9 replies
  • 0 likes
  • 1707 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Elapsed time of music doesn’t sync in lyrics

PlanPremiumCountryThe NetherlandsDeviceiPhone 12 ProOperating SystemiOS 15.5Spotify Version8.7.42My Question or IssueThe timebar with the length of the song and how far you are in the song does not sync in the lyrics section. The time showing how far...

  • Casual Listener
  • Plan Premium Country The Netherlands Device iPhone 12 Pro Operating System iOS 15.5 Spotify Version 8.7.42 My Question or Issue The timebar with the length of the song and how far you are ...
  • Eni
  • Moderator
  • 1241 Views
  • 3 replies
  • 0 likes
  • 1241 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect from iPhone to my Kanto TUK speakers...via Amazon Echo Dot

PlanPremium CountrySingapore DeviceiPhone 8 Plus Operating SystemiOS Latest My Question or IssueI'd like to play Spotify easily on my Kanto TUK speakers, using my iPhone as a remote to control playback. TUK are powered speakers, but they don't have a...

  • Music Fan
  • Plan Premium    Country Singapore  Device iPhone 8 Plus   Operating System iOS Latest   My Question or Issue I'd like to play Spotify easily on my Kanto TUK s...
  • dar12
  • Visitor
  • 746 Views
  • 4 replies
  • 0 likes
  • Amazon Echo
    iphone
  • 746 Views
  • 4 replies
  • 0 likes

Superuser Contribution We added

Is there a setting where you can disable the we added in my personal playlists? Every time I try to delete a song, another song replaces it. I don’t want any other songs in my playlists.

  • Newbie
  • Is there a setting where you can disable the we added in my personal playlists? Every time I try to delete a song, another song replaces it. I don’t want any other songs in my playlists. 
  • E_L0ser
  • Newbie
  • 5741 Views
  • 3 replies
  • 0 likes
  • Social & Random
  • 5741 Views
  • 3 replies
  • 0 likes

Spotify blocked in my car USB for not having Apple Music

PlanPremiumCountryUSADevice(iPhone 6) ios 11.4.1 My Question or IssueSince the switch from iTunes to Apple Music I have gotten around this issue by having one song saved but since I decided to cancel Apple Music I see that it erased the one song I ha...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 6)   ios 11.4.1  My Question or Issue Since the switch from iTunes to Apple Music I have gotten around this issue by having one song saved b...
  • mikp4497
  • Casual Listener
  • 2986 Views
  • 6 replies
  • 0 likes
  • 2986 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify-created playlists showing up in Spanish (all my settings are in English)

PremiumUSiPhone 11 Pro MaxiOS 15.5 A number of my spotify-made playlists have their titles or description in Spanish for some reason. I've never set any personal settings (iPhone, Spotify, etc.) to Spanish, and it's just playlists, not anything else ...

  • Newbie
  • Premium US iPhone 11 Pro Max iOS 15.5   A number of my spotify-made playlists have their titles or description in Spanish for some reason. I've never set any personal settings (iPhone, Spot...
  • Alex
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • bug
    iOS
    language
  • 494 Views
  • 1 replies
  • 0 likes

couldnt open link error in settings tab

PlanPremiumCountryBrazil Device(iPhone 11 PRO)Operating System(iOS 14.7.1) My Question or IssueWhen i click on settings tab and enter on the equalizer or account or about, appear and error "Couldnt Open link", how cna i solve this?

  • Newbie
  • Plan Premium Country Brazil   Device (iPhone 11 PRO) Operating System (iOS 14.7.1)   My Question or Issue When i click on settings tab and enter on the equalizer or account or ab...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing songs and Playlists doesn't work well

Hey there, I often share Songs via the Sharing Feature of Spotify either using WhatsApp or Instagram (Direct). However when doing so the links aren't working as expected. When an android user sends me a Spotify link through Instagram I receive a snip...

  • Newbie
  • Hey there,  I often share Songs via the Sharing Feature of Spotify either using WhatsApp or Instagram (Direct). However when doing so the links aren't working as expected. When an android user ...
  • Eni
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • instagram share
    sharing
    Sharing Links
    whatsapp
  • 221 Views
  • 1 replies
  • 0 likes

Intermittent volume lowering at same locations while driving

PlanPremiumCountryUSADeviceiPhone 8 PlusOperating SystemiOS 13.1.2 My Question or IssueI connect my iPhone to my car using Bluetooth and play Spotify that way. From time to time while driving, the volume will lower but it's usually at the same locati...

  • Visitor
  • Plan Premium Country USA Device iPhone 8 Plus Operating System iOS 13.1.2   My Question or Issue I connect my iPhone to my car using Bluetooth and play Spotify that way. From time to t...
  • Noappendix
  • Newbie
  • 841 Views
  • 2 replies
  • 0 likes
  • 841 Views
  • 2 replies
  • 0 likes