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Plan
Premium
Country
Switzerland
Device
Iphone 7
Operating System
IOS 13.3
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I have 2 iphones 7, both with the same version of IOS
Spotify works on one but not the other
I also have an Ipad with the same version of the IOS and it doesn't work either
Says am logged into my account but unable to load any pages or content
Have deleted and re-installed the app several times but no luck
Solved! Go to Solution.
Hey @castaway55,
Thanks for reaching out about this here in the Community.
You mentioned you already tried reinstalling the app to tackle what you're reporting, but have you also already tried a 'clean' reinstall?
If you haven't, check this Spotify Answer to find out how that works for your devices and their operating system. It'll get you a brand-new as well as the latest version of the app.
Should this not do the trick, feel free to get back to us for further help or get in touch with our folks in the Support team. You'll be able to reach out to them by following the steps under 'Write to us' in this article.
Let us know how you get on. We'll look out for your reply!
Same problem on an Iphone 5s with 12.4.4 operating system
and why is it that they sell you a service and can't be bothered to provide any helpline or even a chat function. Unless am missing something...
Hey @castaway55,
Thanks for reaching out about this here in the Community.
You mentioned you already tried reinstalling the app to tackle what you're reporting, but have you also already tried a 'clean' reinstall?
If you haven't, check this Spotify Answer to find out how that works for your devices and their operating system. It'll get you a brand-new as well as the latest version of the app.
Should this not do the trick, feel free to get back to us for further help or get in touch with our folks in the Support team. You'll be able to reach out to them by following the steps under 'Write to us' in this article.
Let us know how you get on. We'll look out for your reply!
Hey @castaway55,
Thanks for keeping us in the loop.
Great to know the suggested clean reinstall was the solution you're looking for 🙂
Don't hesitate to reach out again if we can help with anything else in the future!
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