spotify won't work with restrictions

[WarriorWizard74]

I don't allow my kids to have safari on their devices and spotify used to work fine. Now with the latest update, spotify won't work unless safari is enabled. Is there a way around this?? So frustrating!

[Billy-J]

Hey @WarriorWizard74, I'll be happy to help.

To confirm, the Spotify app on your mobile device won't work unless the Safari app is open?

Keep me posted 🙂 

[WarriorWizard74]

Hi Billy-J, No. It won’t work as long as restrictions are enabled on the ipod.

[Billy-J]

Hey @WarriorWizard74.

Thanks for the reply! 

Could you try a clean reinstall of the Spotify app? 

Let me know how this goes 🙂

[WarriorWizard74]

Hi Billy_J,

While the restrictions were not enabled on the ipod, (as that's the only way spotify is working right now) I deleted spotify and then reinstalled it.  It opened fine so I went in and turned on the restrictions.  As soon as I toggled the restrictions button, the spotify app disappeared off the ipod.  When I went to the app store to see if I could download it again, the download 'cloud' was greyed out like it wasn't an option.  If I tried to download it with restrictions on, it would say something like, "This app can not work with restrictions enabled."  I noticed that the ipod has a software update to do so I'll do that and then clean install spotify again.  I'll let you know how it goes.

[WarriorWizard74]

No luck.  Spotify just won't work with restrictions enabled any longer.

[Billy-J]

Hey @WarriorWizard74.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!