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unable to log in with Facebook account

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unable to log in with Facebook account

User's Spotify app is showing connected with Facebook account but the profile does not link with Spotify account.

Screen Shot 2016-09-02 at 8.59.48 AM.png
Screen Shot 2016-09-02 at 9.00.02 AM.png
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Marked as solution

Hey @lymichal,

 

Welcome to Spotify Community!

From the screenshot, it looks like your account is already connected with Facebook. 🙂
Can you clarify what "*the profile does not link with Spotify account *" means?

Also, can you please try the following:

  • Log out/Log back in
  • Restart Device
  • Clean reinstallation? Check out the steps here.

Looking forward to hearing from you!

View solution in original post

Marked as solution

I was logged in with email account different to the one registered with facebook. I think that could have been the catch. 

 

But I did the reboot, you have suggested and it worked!

 

View solution in original post

2 Replies
Marked as solution

Hey @lymichal,

 

Welcome to Spotify Community!

From the screenshot, it looks like your account is already connected with Facebook. 🙂
Can you clarify what "*the profile does not link with Spotify account *" means?

Also, can you please try the following:

  • Log out/Log back in
  • Restart Device
  • Clean reinstallation? Check out the steps here.

Looking forward to hearing from you!

Marked as solution

I was logged in with email account different to the one registered with facebook. I think that could have been the catch. 

 

But I did the reboot, you have suggested and it worked!

 

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