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Premium
Netherlands
Device
(iPhone
Operating System
(iOS 10,
My Question or Issue
SInce a few weeks my playlist on my mobile iPhone app keeps going to shuffle. And I can not turn it of.
The play button on top of the list where the shuffle logo is I am unable to turn of. and when I go to the playing song and turn it of there the list keeps playing on shuffle.
Can anyone help me?
Hey there @melaniedgraaf,
Thanks for searching for the answer you need here!
If you can't turn off the Shuffle mode on a certain playlist make sure you try a clean reinstall in order to get a fresh copy of the latest app version with all necessary updates. You'll find the steps on how to do that here.
It's also a good idea to check if any battery optimization or data cleaning settings are activated on your iPhone - these features can often prevent the app from operating at full capacity. Try disabling them and check again of you can deactivate the Shuffle mode.
Hope this helps. Let us know how it goes.