Who Me Too'd this topic

I am very frustrated that this Spotify site has options like "Help" and "Technical Support" but it all just takes you in a circle to Community. As a paying customer, I feel I should be able to contact support from the company I'm paying. When you search for contact info, you get a response that says "we get it" but they don't get it because they simply suggest trying Community.

The boards are great but I'm not finding a solution to my specific problem and I need a Spotify representative to guide me. Is that too much to ask?

I know these services are having a hard time getting folks to pay, instead of simply listening for free. When they do get paying customers they should make a better effort to stand behind their product and provide customer service.