Hey Folks,

I've had this problem for a long time (many many months) and have been too lazy to post assuming that this is a issue affecting loads of others and that it would just get sorted but I've come to the point where I really need to find out what is happening.

I absolutely love Spotify and use it reuglarly on my ipad and windows phone however my love affair with Spotify on my phone ispractically over.  The app has become really unreliable and more often than not...unusable.  Often it takes forever to load and I just see the scrolling (loading) green dots for ages before I give up.  Ages being 5-10 minutes before I lose interest.  Assuming I do get in, I then go to my playlists and the whole thing happens again, more and more scrolling which sometimes results in the playlists being revealed or again i just simply give up.

If I do get to a playlist, I will select it....cue more scrolling whilst it tries to load the track lists which invariably never happens.  Art work, none existent and if I do manage to play one track, the rest of the tracks on the album fail to get listed.  If I even dare to go back to look at the playlists again, the whole thing starts over.  It can literally take me twenty minutes to get round to playing one track!

You'd think that this might be the sort of behaviour you'd get in a area of bad signal but this happens when i'm at home using my 50mb wifi and despite being connected to my wifi, which is reliable on all my other systems, I often get the message saying that Spotify is offline or can't connect to the network.

I assume that this isn't a problem with my phone and is affecting others out there but it's become intolerable and since i pay my monthly premium Spotify subscription I expect a product that works.  I understand that things get glitchy but this has been happening for the best part of the year and I really should now cancel my payments.  If the problem gets fixed then I'd gladly sign up again and pay the fee but at the mo I'm not sure what I'm paying for.

I never have this problem with the app on my ipad so clearly this is a windows phone problem.  I have tried deleting the app and resintalling but nothing seems to work.

Could you guys advise anything else I can try or at least let me know that you're aware of the problem and are trying to fix it and let us know when an update will be sent out.

I know this didn't happen when I first used Spotify over a year or two ago.

Thanks 🙂