Help Wizard

Step 1

NEXT STEP

Who Me Too'd this topic

cannot login - "You've already created an account with this email address"

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title.

Steps to reproduce the issue:

  1. First, start the spotify app without being previously logged-in
  2. Then, choose "log in"
  3. enter the email address you've signed up with, and your password, then click login.

What steps you’ve tried already: I tried uninstalling Spotify, restarting my phone, then reinstalling Spotify.  The issue persisted.

Your device and operating system (e.g. Samsung Galaxy 4, 5.1.1) Samsung Galaxy S4 (R970.03), US Cellular, Android 5.0.1

Type of Spotify account you have (Free/ Premium): Premium

The app version of Spotify you’re using: 3.5.0.963

 

Any screenshots, if they can help to explain your issue: attached

Screenshot_2015-08-28-14-55-48.png
Who Me Too'd this topic