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Who Me Too'd this topic

Offline song downloads delete randomly

Hi,

 

I have a premium account on a Sony Xperia Z. I'm running Spotify version 7.2.0.1250 armV7 and Android 5.1.1 (lollipop).

 

This morning about 1000 songs (out of my offline collection of several thousands) I had downloaded offline went missing, so Spotify started automatically downloading them again. The songs were a random mix (i.e. not just recent or old downloads). I store Spotify on my SD card, but hadn't removed the SD card or really done anything to trigger the deletion. 

 

I have cellular downloads enabled, as I have a 4gb data package which means I can download songs over data as and when. However this automatic download of 1000 songs means I now have no data left and need to buy an upgrade which costs £7.

 

If this is a technical fault from Spotify, which I assume it is, I would like the £7 reimbursed.


Thanks 

Who Me Too'd this topic