Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Lost all downloaded music on Android device (and albums on laptop)

I have a Sony Experia Z5, and it had tons of downloaded "available off line" music on it...

 

Now it has NONE!... The green arrown to indicate it's had been downloaded isn't even there any more (I know sometimes it's greyd out). There is absolutely no indication that there is any downloaded music, nothing!

 

I've checked the "available offline" setting and it is selected, I've done a phone reset and logged in and out on both my phone and laptop. On my laptop all my downloaded playlists appear to still be available off line, but any of the albums I downloaded are no longer showing as downloaded or available off line.

 

For the record my laptop is a Dell xps-13 running windows 10 and my phone is running Andriod 6.0.1 which hasn't had an update in a while so can't be that...

 

Because I use a mobile broadband service with limited data, downloading all my music again in one go just isn't an option, let along trying to remember all the music I downloaded!?...

 

Someone please tell me **bleep** is going on here, starting to loose my rag considering this is a service I'm paying for!

Who Me Too'd this topic