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"We are currently not able to redeem this code" issue

Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here.

 

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It looks like there is an issue for some people redeeming their prepaid Spotify cards.

 

We're looking into this and hope to have it resolved soon.

 

In the mean time, please reply in one of the below threads if you want to let us know that you are also epxeriencing this issue.

 

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Giftcard-code-invalid/m-p/163880#M2...

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/We-are-currently-not-able-to-redeem...

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