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sound disappeared on HTC one X

Casual Listener

I have currently a premium spotify account. For some weeks(!) now the sound on my spotifymusic have been gone. When I start a track, it seems to be playing, as the timeline moves, but there is no sound. There is no problem with the general soundfunction on the phone what so ever, only when I'm using spotify on my phone. Spotify on my computer works fine.  I have followed every step on the "[Android] Troubleshooting Spotify". But when I uninstalled the spotify-app (step 5), and turned my phone off (step 6), I couldn't find any of the spotify folders:  "com.spotify.mobile.android.ui" on my phone (step 8), so I couldn't delete "them". When I started spotify again, there was still no sound! I hope to get some help with this problem.


When I try to listen to music in spotify, there is no sound.



What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. First I cleared data from the spotify app 

2. Then I uninstalled spotify

3. Then I turned my phone off

4. Then I tried to find the folders on spotify that I was supposed to delet, couldn't find them
5. Then I reinstalled spotify, and still no sound.


What I expected to happen

I expected to hear sound from my music on spotify


Did you restart your device when troubleshooting in section B?



Did you read the connection troubleshooting tips?



Your device



Device’s Operating System

Android 4.1.1


What type of account do you have?



(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

... GB


Space left on your SD card (if applicable)

... GB


Space left on your External SD card (if applicable)

... GB


Is your device rooted?

If you don’t know what this means you can probably answer “No” (And skip the next question)


Are you using a custom ROM, if so which one, exactly?

If you don’t know what this means you can probably answer “No”


Did you set your external SD card as storage location?

Yes, No


Did you manually install an older version before installing the latest version from the Play Store?

Yes, No


Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes, No


If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G, 4G


My mobile Spotify version

E.g. 0.8.4


My desktop Spotify version (if applicable)

E.g. 0.8.4


My mobile provider and country

Eg. AT&T, US; or Telia, Sweden


My username

To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview.


Do you have a Spotify (non-Facebook) login?

I.e. can you log in on the site without using your Facebook details


Are you logging in with Facebook or with your Spotify login details?

Facebook login / Spotify login


Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here


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