Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify Premium Trial

I read that you could try Spotify Premium for free, which I tried. And on the 21/03 it didn't work at all, beause it has gone 30 days. But the weirdest thing is that it doesn't work to buy Premium at all. So, today I went on my Outlook (hotmail) and I got a message 21/03 which said: 

Dear Customer,

We've tried a number of times but have been unable to renew your Spotify subscription.

We will try to process this payment again over the next couple of days. Should the payment not be cleared soon, you'll start to hear ads and, if you had a Premium subscription, you'll lose access to Spotify on your mobile phone.

What? It has gone 3 days since I got the message, nothing works. I have uninstalled Spotify on my iPhone 5 and on my laptop, still no work. I subscribed again, I checked my card details so I didn't do anything wrong, everything is correct.

 

Please fix it, I need Spotify

Ps, sorry for my english 🙂

 

Who Me Too'd this topic